Deluxe | Hosting

I had several sites hosted here for several years. Recently noticed an issue with emails - as in, we weren't getting any. So I opened a ticket. The next morning, nothing had changed so I got onto the support chat, and the guy on there said that another account on the shared server was doing something that interrupted our email services, so he was going to disable it.
So why didn't the ticket the night before catch the issue? Apparently their monitoring only kicks in for activity levels higher than what was being seen - although clearly if the activity was sufficient to disrupt our email services then their warning levels are too low. And why didn't my ticket make them at least look closer at it?
They said "oh, so sorry" and offered to move my account to a server with a newer version of cPanel installed, which they said would reduce the chance of future issues.
Several weeks of back and forth followed with them sending an email asking something about the proposed transfer, me following up quickly and them answering after several days with further questions.
The transfer did finally start, but never completed. They sent an email asking if I was available for a call that day or the next. I answered "sure, call anytime". Can you guess what happened next?
That's right - no call, and no response to follow-up emails (thanks again, Zackary!)
But when I requested that my account be cancelled, they replied almost immediately.
And when I asked about a refund for the remaining term, same thing - a quick response referring to the terms and conditions stating no refunds would be given.
So, yeah... my recommendation would be stay well clear of Deluxe.

When their services stop working there is zero accountability and zero updates, they do have any representation over weekends and if you are lucky issues get resolved in a week or more. Support staff, if they can be called that, are deceitful, rude and obnoxious. Finally moved our services away from them, should have done so long ago.

I

Update: The rep did get back with me in the last couple of days.I e mailed the company from a new e mail account.

The rep was kind enough to put tge website back up

I was told by rep, at Deluxe Hosting that my web site would be put back on as soon as I paid the invoice.After thirty years using their business,.I had forgotten to pay invoice because my husband was dying of Cancer.I was told that web site would be pulled up right away, after paying invoice. After paying invoice, they have answered none of my e mails. When they usually answer immediately.

Deluxe Hosting is HORRIBLE. Avoid them at all costs! As I write this they are currently down and there's no means of contacting them. They don't have any socials to reach out or provide updates with. There's no way to contact them. All you can do is wait and hope that they turn the servers back on. AVOID.

Maybe not the smoothest of transitions out there, but they more than made up for it by having awesome technical support. They helped me with any and all issues I had with my email. They've been phenomenal when it comes to communication.

My hosting with liquid web was sold onto DeluxeHosting, and oh my. What were they thinking!

I have had nothing but trouble with my wordpress site since with extremely slow load speed, pages not working, site completely down etc. I had none of this issues with Liquid web.

To top it off their support is absolutely terrible. They will do anything to to put the issue on you like another reviewer mentioned. I haven't even been able to speak to the technical team once yet. Apparently they are only available through email support and it will take 48 hours before you hear from them.

I'm moving on. Never again! Stay away from these guys!

In my previous life, I designed hosting facilities. Then as a customer used many all around the U.S. and Europe.

Stay away from Deluxe Hosting. Performance < poor; support < horrible. When asking their support team about the time outs and abysmal speed they actually responded with...

"We are extremely sorry for the delay in getting back to you. There was some temporary load issues in the server and this has been fixed now. Since this is a shared server these kind of instances often arises."

"Often Arises" - Fix the servers!

They are a zero rating for me.

Over the course of the last two days, my site has either been slow to load or completely offline with little to no information about what had happened or when it might be resolved. I contacted support multiple times, to no avail. Worse -- far worse -- was that during lengthy periods of this outage, an image appeared when people visited by URL stating that the account had been suspended. This was an utter disaster for my brand, more damaging even than the outage itself -- though that obviously cost us page views and money. We were bombarded with customer questions, most of which dealt with the solvency of our operation. It was humiliating. I have found another company to do business with.

10 thumbs up to DeluxeHosting! They're patient and helpful whenever I come across an issue. Awesome support and billing teams as well, which is a relief. I'm glad I didn't waste my time at any other hosting company. Keep up the good work DeluxeHosting.

To say revolting service, would honestly be an understatement. First I receive over 20,000 emails from 2013 to current for no apparent reason. Asked for help, nothing! Now, my emails are down and have been attempting contact for 4 days, but not a single contact back. Guys, please do not give them your money or business. You'll be better off throwing your cash away or giving it to a charity, I promise you.

Do not resolve issues. Do not address questions. It takes 4-10 hours for a response for each and every email sent. I can't log into Cpanel or email as a back up since their site is having issues. I've inquired about this problem, but after SIX inquiries, still no reply to that issue. Just a canned "update your password" and try again. Their site won't load.

It's incredible that a "hosting" company can't figure out how to keep a website online.

My website is extremely slow to load. Every. Single. Day.

And the site also goes down. Multiple times. Every. Single. Day.

I genuinely feel bad for people who go to work every day for a company that can't properly execute on it's one core job properly. Must not be very fun for morale.

Anyways, enough ranting. There are 100 better hosts online than this one.

Stay away.

I too was just moved from Liquid Web to DeluxeHosting.com and my small personal phpBB and WordPress sites are twice as slow, confirmed by my site monitors. They messed with, corrupted or lost so many files in the move that I needed to restore all my sites from backups. I will also be looking for a new host. Thanks for the abandonment Liquid Web! What's next, sellout to EIG!?

I don't know what it take to keep the magic of the internet working BUT I know that in 20 years of using various hosting providers I've never been in a situation like this.

NO email for 4 days for my business with no light at the end of the tunnel.
Nothing they can do to help.
No way to forward my mail somewhere else.
For 4 days at the moment maybe 5 tomorrow.

They lost 2 domain names of mine which is now worth $20k. I am livid.

I've opened 2 support tickets spaced 1 month apart asking them for an explanation and how it can be fixed but no response whatsoever.

Do NOT give them your money. Change to a reliable hosting provider as soon as you can!

I was a Liquidweb customer for 15 years before DeluxeHosting took over. Every interaction I've had with them has been terrible. Customer service is rude, condescending, and not helpful. For example, I can't access their client area. One rep wrote back and said the login error is a known issue with their site, with no ETA for a fix. The next rep wrote back an hour later and said it's working fine, it must be user error, and I'm on my own. Really? Gee, thanks. It's taken me days to make one single update to my site, and I'm still locked out. Of course they don't care, responses are slow and ambivalent. I'm done paying for the runaround when there are so many reputable, responsive companies out there.

Long story short, we use Deluxehosting for several years but our site kept getting hacked. That stopped when we moved the site to another host. At that time (2 years ago) we removed everything from Deluxe and canceled the subscription. Just looked in our expenses and they have STILL been billing us $150 yearly despite the fact that we canceled the subscription and are using exactly ZERO of their products. We tried to call them but there was no customer service via phone. We emailed and will see... We will dispute these charges on our credit card if they refuse to refund.

This has been a nightmare experience. The site has frequent glitches where it displays jibberish in certain areas. It is also down more than it has ever been with any other hosting provider.

But the biggest issue by far is billing and support. Every time we call they alternate between telling us we are paid in full and that we owe money and they are going to shut us down. I called this past Wednesday to make sure we were paid in full and was told we were. Because of past problems I requested a confirmation email saying that we were paid in full, which they sent.

Then they shut our site down this morning (Saturday) for non-payment! When I called to try to get it straightened out (again) I was told that billing dept does not open until Monday and there was nothing that could be done until then.

So now my site will be down all weekend right in the middle of a big paid promotion we were doing.

If you are thinking of using this company, you will be making a HUGE mistake.

After Liquidweb sadly sold out to DeluxeHosting, I was inadvertently exposed to nonsense.

I was hung up on when asking for the name of who I was being "serviced" by trying to meet my new "service provider'. I have been with these people since 2009, but the new staff hasn't been told (the sale was like 2016).

Do not pay DeluxeHosting money.

I was another hold-over from Liquidweb (which was awesome). Deluxe's "tech support" is totally worthless. The server I was on was hacked. I did some legwork reviewing numerous accounts/websites on that server and explained the issue to a live person in Canada. He made it very clear there was a larger issue that was not just with my account. Nothing was ever done. Having dealt with numerous issues over the past two years (4 days for a 9 hour migration, 10 days down with no explaination), I finally had enough, cancelled my account and moved to another host. Folks, if you a hold-over from Liquidweb on a old server, PLEASE find another webhost. The problems you are facing will never be fixed.

This company is horrible. They acquired my previous email hosting company. They never notified me before the migration and when I woke up this morning my entire inbox and folders are gone and no one is able to find them.
I would not recommend this company

Have had nothing but problems with my Pro hosting package with Deluxe. And I'm a light user, with 3 wordpress installations. Site is constantly having problems, cant login to my cpanel. The customer service is awful and spotty. Avoid at all costs. They are 3x the price of other services too.

Currently have had 3 days of no working email at my business. I've worked with somewhere between 4 and 10 different people now - none of them know whats going on, all have me try the same troubleshooting methods and every call leads to a "support ticket" which means nothing will get fixed and you wont hear from anyone. ON TOP OF THAT - I purchased a SSL certificate in May and over a month later they had still not installed it causing my website to go down. Their response was to tell me I never replied to an email which they later found out they never sent to me. Since they installed the SSL certificate my email has crashed and Ive spent hours emailing/chatting/calling with their tech support and still no resolution. You are better off printing your emails and attaching them to carrier pigeons then using this service.