Deluxe | Hosting has a rating of 2.5 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Deluxe | Hosting most frequently mention liquid web problems. Deluxe | Hosting ranks 167th among Web Hosting sites.
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I Update: The rep did get back with me in the last couple of days.I e mailed the company from a new e mail account. The rep was kind enough to put tge website back up I was told by rep, at Deluxe Hosting that my web site would be put back on as soon as I paid the invoice.After thirty years using their business,.I had forgotten to pay invoice because my husband was dying of Cancer.I was told that web site would be pulled up right away, after paying invoice. After paying invoice, they have answered none of my e mails. When they usually answer immediately.
Loved them for many years with a 5 star experience. Then they significantly raised their prices and no longer answer the support phone on the weekends. When our WordPress got hacked at Deluxe Hosting the hacker implanted a virus in our simple machines forum. Deluxe Hosting's attitude was basically "Too bad, so sad" and "suggest maybe reaching out to a local technical school or college and see if there are any students looking for work experience who may be willing to help you."
I have come to realize that this managed hosting is key for a serious business. After making the move to DeluxeHosting my stress level has dropped ten fold. They take care of everything, it's like sitting in first class on an airplane compared to all the other "economy" hosts. DeluxeHosting is definitely the industry leader in terms of credibility. Check out DeluxeHosting if you want to know your business is in safe hands.
Team did a great job following up with our ticket and getting our issue resolved as quickly as possible. Our WordPress had not been upgraded in some time so they helped us get things all sorted out once more and sent us more information on how to keep our account secure.
Using them, I have learnt how to create and keep a website running. They have been very helpful everytime I have had problems and got back to me promptly even at night time. Satisfied with their services so far.
They have a very professional support team, they helped me install scripts with no hassle. Their features are exactly what is needed and is easy to use. My hosting speed is quite fast and traffic is good and I recommend to use them for those who are interested in getting quality services.
I am a client of DeluxeHosting. I have a new issue needing advanced support at least once per month and I know that I can always count on their team to help me get out of a jam. They could probably be triple the price of any other company and it would still be worth it for the support they provide.
I can't explain with words how satisfied we are with DeluxeHosting service. Their Servers are stable, quick, and customer support is always there and extremely helpful in every way. Highly and Strongly recommend.
And how you wish you could feel this confident with your work relationships. Well I've found it! I'm SO thankful for them. My site was compromised by hackers; they got in so deep that I was considering having my entire site wiped clean. I had actually asked Deluxe Hosting to do just that. I have around 4 email threads, with 30+ conversations, about different parts of my site. I have full control over my entire site but I'm not entirely savvy in code & such. I've been so thankful to have Deluxe Hosting there at always reply to my emails of woe and distress. And they never judge me.:-D At least not to my face. Haha I'll never leave them!
I have been using DeluxeHosting for the past month and I have had no trouble at all. Their support is really quick and I have always found someone who answers me back immediately despite our time difference. I am truly impressed with their marvelous services and I recommend to use them for those who are interested in getting quality IT services.
I have been with several hosting before. Finally got fed up of the incompetence and awful support of the last one (I prefer not to mention) and moved to DeluxeHosting. Every thing has been superb so far. They migrated my site in a snap and then the customer services has been head and shoulders above any thing I have known before.
Well done DeluxeHosting.
DeluxeHosting is the best website hosting company I ever expected! It's speed is so high and the servers are reliable. The support team are very knowledgeable so there are always quick responses, phone or mail.Use them with no doubts.
No matter the issue or any help I need with the websites, deluxehosting's chat support will quickly
Respond within a minute.
Usually what I requested is done within a few minutes.
5/5 rating for the super fast and very helpful chat support.
I like the speed and accuracy that your team have in addressing any account/technical questions with your customers. The ease of use to your website is great as well, and the tools provided really help to make the experience rewarding. I do recommend this company for any professionals looking for security and peace of mind for your digital footprint.
Excellent service they provide. Guy on the phone was very knowledgeable and helpful. We had a problem earlier in the week and to insure that it would be fixed he stayed on the line with me and worked to insure things were corrected. When the email did not go through he alerted me and asked me to send it to a different location.
My friend advised me to go for this host when I was in need of a Linux hosting for my science website. This made me select them and I have been successfully working with their hosting for the past month.
They have Excellent uptime, awesome performance. Keep up the great work! Highly recommended as they are proven to be the best in the IT world.
Their staff guided me through the transition from liquidweb to deluxe hosting. They responded to my queries with explanations that I could understand (I am not a web savvy techno-person).
The services they offer for the plan I have are delivered reliably.
This company is horrible. They acquired my previous email hosting company. They never notified me before the migration and when I woke up this morning my entire inbox and folders are gone and no one is able to find them.
I would not recommend this company
DeluxeHosting was very easy to work with, they laid out all of my options and gave me
An idea of the type of package that would suit my needs. This conversation was all it took, they were so professional and the set-up was quick and painless!
Have had nothing but problems with my Pro hosting package with Deluxe. And I'm a light user, with 3 wordpress installations. Site is constantly having problems, cant login to my cpanel. The customer service is awful and spotty. Avoid at all costs. They are 3x the price of other services too.
I've only had to contact DeluxeHosting twice and each time they had my issue resolved over the phone. It was quick and easy, they put in a ticket with the issue and resolution so if it happened again I had the information on how to solve it myself.
Currently have had 3 days of no working email at my business. I've worked with somewhere between 4 and 10 different people now - none of them know whats going on, all have me try the same troubleshooting methods and every call leads to a "support ticket" which means nothing will get fixed and you wont hear from anyone. ON TOP OF THAT - I purchased a SSL certificate in May and over a month later they had still not installed it causing my website to go down. Their response was to tell me I never replied to an email which they later found out they never sent to me. Since they installed the SSL certificate my email has crashed and Ive spent hours emailing/chatting/calling with their tech support and still no resolution. You are better off printing your emails and attaching them to carrier pigeons then using this service.
I used to be a LiquidWeb customer until my account was sold to Deluxe Hosting. Last month one of my clients called me and asked if I was still in business. What prompted the question was the fact that my website was not loading and showed an error. Sadly and unbeknownst to me, my site had been down for 3 weeks. I immediately called Deluxe Hosting who gave me a royal runaround with back and forth emails claiming I should have my webmaster fix the problem. I switched to GoDaddy and during the migration, Deluxe Hosting repaired the issue. Too little too late. You can a zero from me. SabrinaBrazilTravel.com
Hi Sabrina. I am sorry for the troubles. Your case was indeed a rare instance and I am very sorry for the amount of time it took to remedy. I do see the account has already been cancelled and refunded. If you need anything else from us please do not hesitate to contact us. Good Luck!
Probably the best in what I have experienced so far ( I have tried the other companies as well). As for value the price is justified. I was shocked it was even cheaper than my previous host even with all the additional features.
Well I have spoken with every one of their techs, their managers, the sales force, and the president of the company. They are all dedicated to the same thing I am - superior customer experience. That is why I host my sites there and invite all of my clients to do the same.
Wow! These people are awesome! I am switching my site to DeluxeHosting as they seem more reliable as far as up time, as for sure more helpful! I have yet to build my new site with them, but from the little interaction I have had with them so far I am very pleased!
I'm quite satisfied with their assistance. The customer service representative was knowledgeable and efficient and quickly took care of my problem. Absolutely the best customer service of any company I've ever dealt with.
Hi Tyson. I apologize for the trouble. I do see our technicians are going back and forth with you in your open ticket and I will make sure someone contacts you to get this resolved asap.