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Deluxe | Hosting has a rating of 2.5 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Deluxe | Hosting most frequently mention liquid web problems. Deluxe | Hosting ranks 167th among Web Hosting sites.
This company does not typically respond to reviews
I Update: The rep did get back with me in the last couple of days.I e mailed the company from a new e mail account. The rep was kind enough to put tge website back up I was told by rep, at Deluxe Hosting that my web site would be put back on as soon as I paid the invoice.After thirty years using their business,.I had forgotten to pay invoice because my husband was dying of Cancer.I was told that web site would be pulled up right away, after paying invoice. After paying invoice, they have answered none of my e mails. When they usually answer immediately.
Loved them for many years with a 5 star experience. Then they significantly raised their prices and no longer answer the support phone on the weekends. When our WordPress got hacked at Deluxe Hosting the hacker implanted a virus in our simple machines forum. Deluxe Hosting's attitude was basically "Too bad, so sad" and "suggest maybe reaching out to a local technical school or college and see if there are any students looking for work experience who may be willing to help you."
Like many of you here, we were a very happy LiquidWeb customer who decided to give the new guy, Deluxe Hosting, a chance, rather than go to the trouble of moving our site (Wordpress). I will admit that for several years, things were fine perfectly fine and I would have given DH a four to five star review. In that time, there was only a handful of very small problems that were promptly corrected by DH.
However, over the past couple of years, and especially the last six months, our site has completely or partially crashed a half dozen times, once for two weeks. We hired a crack web admin who managed to restore most of our site by piecing together several of our backups, the most recent of which were of course corrupted and then manually cleaning our site of all sorts of malware. That was in September 2021.
Fast forward to January 2022, when we hacked again, even though we've installed all kinds of anti-hacking software. The good news was that the site didn't go down this time, but all our logins and passwords had been changed, including those to cpanel, and we could no longer edit anything.
Our web admin cleaned the site again, got it back up and running, and within two days it was hacked again, in very much the same way. He is still waiting for anything other than a copy and paste answer to his very specific questions about the server.
DH denies any responsibility, although one of their representatives said in a rare moment of honesty that our site is on one of their oldest servers, and that could be causing some of our problems. We asked them to move it to something more modern, but no dice. Way to treat a long time client, fellas!
We are in the process of moving to a new hosting service, and I can't wait. It's been exhausting.
Tip for consumers:
Things will be fine, until they're not, and then you're on your own.
Products used:
PRO plan
Their tech staff fixed a sticky problem quickly and without any issues! Excellent experience using chat to troubleshoot a problem.
I really miss the quality of the customer support from LiquidWeb, I really do. DeluxeHosting is nothing like LiquidWeb, their customer support is so bad and their hosting has constant slow downs and is very inconsistent. To give an example of how bad their customer support is, I'll give you a couple of person examples. First, I emailed them because I wanted to move one of my 7 websites with them to another server with an updated version of PHP and instead of moving one website they moved over ALL of the websites. This resulted in 4 of the websites not working anymore due to the incompatible PHP version. Another issue I had with them was they had incorrectly spelled the account name and when I contacted them regarding the issue, the customer representative thought that I wanted two of my accounts merged into one account for some reason and with that broke all the websites which were on the account with the misspelled account name. By going with DeluxeHosting, this is what you get. You get bad customer support even though you're still paying the premium price you did when you were still at LiquidWeb. I don't know how much more of this I can take. I've just been lazy about moving my stuff to another hosting provider but I can't take this anymore. I would stay away from them, I know I will move my stuff from their hosting as soon as I have the free time to make the move. I'm pretty sure someone from their team will reply to this review and apologize and I deeply thank that person for doing it because he/she took the time to write it but frankly, the issue is much bigger than a single apology can fix, though again I do appreciate it.
Tip for consumers:
Stay away from them, I can't imagine any other hosting provider being worst than they are.
Like so many people here, I was a holdover from LiquidWeb from many years ago and basically stuck with Deluxe Hosting (which had bought LW out) because I didn't want to go through the hassle of starting over with a new host. Everything was fine for awhile, but then things started going downhill around 2019 or so.
The first thing that happened was that I had constant problems logging in, to where I had to contact support or keep resetting my password every few months. The last time I reset my password, their password security algorithm was so insane that no matter what I created using its requirements (one upper case, one lower case, characters, etc.), it wouldn't accept it. So I was left with a completely random, hard to remember password that was practically 50 characters long and only consisted of numbers.
I put up with all of these issues regarding logging in until I noticed early in 2021 that Jetpack Monitor was sending me constant alerts about my WordPress site going down. I contacted support about it, and they told me that everything was fine on their end, that all I needed to do was clear my cache. Come to find out, according to a visitor the site was indeed offline for many times during the day, in some case as long as an hour.
When I logged into my account to open a support ticket, I saw a message from Deluxe Hosting saying that it had experienced a hardware failure and was currently transferring accounts. That was all well and good but it was a classic case of too little, too late. Besides, the host had lost all credibility by this point anyway. I had experienced months of downtime, reported it and was told by these people that nothing was wrong, only to find out that they had experienced a hardware failure the entire time. I could've waited for them to fix the problem, but why bother at this rate with the amount of money I was paying them?
So, I'm done with Deluxe Hosting. I immediately canceled and switched to a different host. Everyone else, stay far away. Don't even think of joining them.
Tip for consumers:
Avoid. You will experience slow loading times, login issues and unacceptable amounts of downtime.
Also, support documentation is lacking or hard to find. For example, there's no information whatsoever about its nameservers (in case your domains are hosted elsewhere) or other technical issues, like how to add on a domain to your account.
Products used:
Web Hosting.
I was an extremely happy customer with APlus.net hosting for 15 years. Recently, Deluxe Hosting either acquired or merged with APlus, and since then the customer service has been beyond terrible.
I set up a storefront and ecommerce site through APLUS, and it worked great for a few months until it suddenly vanished. At that point, I was told that I had to upgrade to the plan that cost 3x as much in order to keep the storefront I created while under the previous plan. They said that plan no longer includes the storebuilder. Nope, I wasn't grandfathered in - just DROPPED.
So... I upgraded. Moved all my sites over to the more expensive plan, but was still being billed for BOTH plans. I called billing to have the lower priced plan removed from my account. I stayed on the phone for 1/2 hour, until she said she 'took care of everything'. Well, she did, alright...
The next thing I know, ALL my sites are GONE. Nothing in the file manager, and no available backups, which I used to have automatically with aplus.
I placed a ticket to have all 7 sites restored. The first ticket was closed with only 3 sites being restored. I opened another ticket, and made a point of indicating that they need to restore ALL websites. That one, too, was closed without completion. The third ticket was a joke. I spoke directly with the support agent, saying I wanted to open TWO tickets, due to previous experience. He ASSURED me it would be fine to list both on the ticket. Guess what? Same thing... Only 1 of 2 web sites were restore. Took a week to get all my sites back, including my ecommerce site, which cost me money and customers. Sadly, after over 15 years with this company, I am moving to godaddy. I have lodged a complaint with BBB, requesting compensation for lost business as well as a refund of my monthly fees. So far, a couple people have reached out to me just to say my sites were now restored. I never got anything more than "I'm sorry you had trouble with Support". No acknowledgement of how unacceptable (especially in 2017) it is to leave a customer without their online store for over a week. Not even an offer of a single month discount. No refund of overpayment. I don't know how they continue to do business in this competitive environment.
Hi Sue. I am passing this along to the supervisor for the Aplus group so they can look into this for you. I can assure you that nothing has changed or merged and it's the same support staff you've had for many, many years. I apologize for the troubles and confusion and again will get this over to them ASAP.
I have experienced of working with different Server provider companies but Deluxe Hosting has great support Service than others.
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Hi Nej,
I am very sorry to hear about your bad experiences. This is not something we as a team want to read. We really do want to do our best and make your hosting experience the best it can be. I have started to go through your tickets to see where the breakdowns are happening. I also noticed one was still pending so we are working on it now. Thank you for your patience with us and we will reach out directly to you to address any outstanding issues and to go over any concerns.