• Bookmark

    Depop

Depop

Write a Review

Overview

Depop has a rating of 1.2 stars from 260 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Depop most frequently mention customer service, buyer protection, and many times problems. Depop ranks 694th among Marketplace sites.

  • Service
    117
  • Value
    111
  • Shipping
    101
  • Returns
    99
  • Quality
    106

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
3
Neutral
0
Negative
24
View ratings trends
76
See all photos
How would you rate Depop?
Top Positive Review

“Best seller👌”

MS g.
4/11/24

Best quality fast shipping and good customer contact! 100% Best 👌 thank you a lot! Shoes are perfect

See positive reviews
Top Critical Review

“Banned for no reason, no customer service”

John S.
10/31/24

I'm a new user. Never sold clothes online before. I posted some shoes. And then get banned with no reason and no notice. Customer service won't tell you anything or help you. They just say "final correspondence".

See critical reviews

Reviews (260)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74)
Thumbnail of user stamk
Canada
1 review
0 helpful votes
  • Send Message
August 16th, 2022

Outrageous fees
Horrible Customer Support, they answer after 3 weeks
This site has all the sellers up for failure.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maansig
GB
1 review
0 helpful votes
  • Send Message
April 11th, 2020

I Have been targeted for no reason! Depop are just making up excuses to close my account when I have explained so so many times that I haven't done anything. I'm not drop shipping I've sent proof of this and I had permission to use a stock image from the owner so I don't really see what previous term I have infringed. They keep on saying I have multiple infringements but I have explained and explained that I was hacked once, they want to close my account without even give me a chance to prove I'm not drop shipping and they believe the bully over me and they just don't listen to me and I keep on saying I'm wrong when I explain to them that I never intentionally infringed any terms and want to be told me this was against their terms they stop doing it so why the penalising me. When you try to prove to them that you are right they give an automated response like 'decision is final'. They don't even let you explain! They made a mistake by closing my account without letting me send proof so can't I have my account back in return for that mistake they admitted! What I see is clear discrimination and you believing a bully over me

This girl called cuddleparty was bullying me I sent a report and they didn't even acknowledge it but instead the closed my account! She said stuff like you have an unusually small brain' and they just ignored it! See the blatant discrimination and the way I've been targeted!
I WON'T STOP FIGHTING FOR MY ACCOUNT BACK THIS IS SO UNFAIR DEPOP

Please share this so I can get my account back because I am so upset that they have closed it when I haven't done anything wrong and I have so many orders I need to post

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Depop is where the world's creatives come to buy, sell and discover the most inspiring and unique things.

Company Representative

Thumbnail of user nicoletter3
George B.
Typically does not respond to reviews

How do I know I can trust these reviews about Depop?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Depop?