Depop

The sellers are a hit or miss, as with all humans and it has nothing to do with Depop as a company. As a company though, they lack integrity and moral. They never helped with disputes because they claimed "it is paypal's buyer protection that you must go after" and after i started selling a few items, they would take down listings for false reasons or no reasons at all. Even after fixing said listings to comply with the "rules that were broken", it was still taken down. They then banned my account because someone wanted to make an out of app payment and i refused. As a seller, depop takes a ridiculous cut ON TOP of paypal fees. This isn't a problem at all but it is when you take our hard earned money and then ban sellers for no reason. I am Boycotting depop.

Please never sell on this app. They took my money from my sales and never gave it to me. They say the bank account that I use daily isn't real. There's no help center available when you click the button. Then you are stuck only using the money only on depop, which seems like a scam to me. I've tried contacting them with absolutely no luck on resolving issues this issue. I've seen numerous people saying the same thing.

Depop have closed my successful selling account for no reason that they can tell me. Many months of faultless sales & happy customers, 100% positive feedback, many hundreds of followers all count for nothing if one of their customer service teams believes you have breached their Tc&Cs - but they won't tell me what I've done, or when. That is if they bother to reply to my messages at all, which they don't.

Bloody shocking customer service.

Stay away at all costs. They have stolen hundreds from me. They hide behind technicalities and offer no seller protection whatsoever. Additionally, no way to get a hold of a live person to address concerns. Lost a lot of money with these guys. Stick with Ebay

Purchased Hello Kitty stuff from a seller. Turns out it was from Shein (no mention of brand or pics of tags) and she charged double what it costs there. Filed a complaint but didn't want to return the items since my kid was already wearing them. My negative review was removed and there were no consequences for the seller.

No one available at depop for comment. PayPal won't fight it because the seller insisted on "friends and family" option. Didn't realise that means you forfeit your right to compensation. I do now. Depop not interested. Why don't they warn buyers about this scam?

The WORST shopping app. Full of scammer sellers. Depop offer no help when you are trying to get a refund due to a 'scammer seller' not actually ever sending your purchased item, instead they send you over to PayPal to deal with it, and that takes 30 days. Please go and use the many other professional shopping apps available. Depop is so unprofessionally ran, and I would avoid this useless company/app at all costs.

What a load of unprofessional idiots! Banned my account for 2 customers not receiving the items fair enough, then i prove the tracking numbers and everything was sent and signed, so i get told all will be reactivate in 48 hours, 6 days later nothing has happened and they are ignoring my messages. Quick enough to ban you yet takes days and days to get it back up an running... absolute joke

Worst support of any site I've ever sold on. They take forever to get back to you and then have the audacity to say passive aggressive remarks like "Making further reports or responding to the email before we have had a chance to reply WILL increase your wait time." And when you actually hear back from them its usually a generic response that they've obviously copy and pasted that doesn't help you at all. Throw the whole company in the trash.

Steer clear from depop. Worst customer service in history. Nasty nasty people they hire. T was my only source of income as a single parent with depression and anxiety and they banned my account for having an old account I completely forgot existed 10 years ago

Bought something from a seller in my same town a few weeks ago. Still have not received it and have not received responses from the seller or from Grace, the customer service lady who reached out to me when I signed up. The shop has many bad reviews with similar issues but depop doesn't seem concerned in the least.

This app is the worst. There are plenty of other places to buy vintage goods.

Will delete your account for no reason. Middleman service. The protection is PayPal not depop. Depop offer you nothing. Crappy version of ebay with the same fees. Scammer everywhere on the site aswell don't risk buying or selling from here because you will 100% regret it.

I purchased from a "Top Seller" that had perfect 5 star reviews. But my items ended up being from Aliexpress and not "vintage". Since I used PayPal they gave me a return quickly, but Depop has been less than helpful. I reported her account and sent Depop multiple emails... no response. No action. Nothing. So if you're browsing the web and wondering who I purchased from *******@milaa03. Don't buy from her. I've posted photo proof here.

I have used Depop for a several years, got all 5 stars reviews. And then they deleted my account. That's it... they don't care buyers or seller because i still have many orders ready to ship out but they won't let me contact them at least let them know i will send out the products to release their worried. This is very rude! To buy or sell here have no protection i strongly not recommend and very disappointed!

Terrible service! Ridiculous staff who have no sense of helping customers it's appalling. I tried to appeal the closing of my account and all I got was the same robotic answers each time. The service I have received has been disgraceful, I lost money as the closed my account while I was waiting on some items I Bought and didn't turn up/ needed a refund, how am I meant to stay in contact without an account. 0/10 stars. They also lied about previous emails to me and is just a huge scam. They make so much money out of it also ridiculous.

Really nice to see stuff like this when shopping for, I don't know, NOT PORN? Would like to thank another reviewer for posting about this already as it needs to be talked about. These kind of listings never get taken down wether reported or not. It's disgusting; not the porn, but the fact that not only are the rules and regulations of this app fraudulent and unenforced but people are subjected to this kind of stuff at random while clothes shopping who may have sensitivities. Oh, and let's talk about all of the young girls of unverified age who can't sell a piece of clothing without their nipples out. How old are they, Depop? Your app doesn't look edgy or relevant, it looks exploitative and corrupt.

Depop are a bunch of scam artists and that is being kind. I think they visit Primary Schools and employ people with similar credentials and you are lucky to speak to somebody that has year 6. Sold a product, sent proof of postage and delivery, allowed the person to set up 2 cases and then took the money out of my account even though they sent me an email saying that I needed to do nothing further and all was in my favour. It is a disgraceful Company which is run incredibly badly. What is the point in selling your products and them then stealing you money. NONE

I bought a lot on Depop for years ( 5 years maybe longer) with no problems helping to make them what they are. Then Etsy bought them I believe. All of a sudden they wanted to "know it was me" and want a picture of my ID. I will not send a pic of my ID so I'm just no longer welcome. No one else I know on Depop has been asked to do the same. Such ungrateful people, but my money is being spent elsewhere now. Anyone reading this who sells on Depop just know that a great buyer is gone for no reason. You have lost a longtime buyer, likely more than just me but I can't be sure. I hope you all start selling on Instagram because I am buying there.

I placed a couple of luxury items on Depop to sell and was notified very quickly that I had a purchaser for one of them. A Depop service technician came on chat to help with the payment and ended up taking the money. It was a scam. Depop deny any responsibility even though it took place on their platform and I have screen shot proof of the chat.

I bought shoes here that were supposedly in NY, after making the Paypal payment, the seller was in Hong Kong. Noticed that the shoes were counterfeit. Seller would not answer and Depop would not do anything about it. Al they have is a representative commenting on the reviews of this site as if they cared about what happens to you. They didn't even register the purchase under my profile. Their buyer protection is non-existent. Buy elsewhere.

I've sold and bought stuff on this app and I love it! The seller community is positive and are always alerting eachother of scammers. Other apps like Mercari and Poshmark have such bad reviews but I've never encountered anything bad! Would recommend for both buying and selling :)

Stole 9 dollars from me for a shipping fee - when I used my own funds to ship the item - customer service was rude and ignorant when I tried to get it refunded -- garbage company to deal with -- never again

Depop has one of the worst customer service I have ever seen in my life. I got suspended for no reason and they are not helpful at all with answering questions in why I got banned. No contact, every email is auto generated.