Depop

Ordered an item from reds boutique who is in the UK and I am in the US. Seller was quick to add that the item shipped through PayPal transaction. After a few weeks, I requested tracking info and was informed there was none and it was optional during purchase, which it wasn't. After another week or so, I started a resolution process through PayPal. The seller messaged me asking why I did this. Somehow the seller now had tracking info although there was no carrier so now way to track it. Seller then added a carrier. There was no destination in the tracking info and no activity for close to a month. Shipment could have been for anyone.
I then left a negative 1 star review for the seller. Depop removed it as they say because I used buyer beware and stay in in my feedback, it was a personal attack against the seller. Never mind that the seller was just trying to steal people's money, they didn't care about that. They remove negative reviews as that keeps the money coming in for them.

Long story short, I bought something from Europe, never received it.

Tried to contact the seller who refuses to respond.

Depop said that, because I put in a dispute after 14 days that they couldn't refund me. I waited to put in the dispute because the seller said it would take 1-2 weeks to ship, and, coming from Europe, I figured that was a rather reasonable time period.

Come almost a month later, I have heard nothing from the seller, have not received my order, and I've lost over twenty five dollars in the process.

Now I'm going through Paypal.

Don't bother with this app. Don't bother with the people behind this app. What a disappointment.

I tried logging into my account just to get an error message stating that my account had been permanently suspended. I was confused as I had done nothing wrong and was not given any notice or reason for my suspension so I attempted to reach out to them to see what the reason for my suspension was and was ignored. I then reached out again and still the same, no response. Had previously experienced issues with their customer service team as I was scammed and I reached out for support and they gave me an automated response and did nothing to help me. I do not recommend using depop.

I've had a Depop account for just over a year, and listed a model car for sale. I haven't had a buyer, but I have used the site to browse for things that I like. Today I had an email to say my account had been suspended, due to 'innappropriate contact'!
I never message anyone on depop, haven't left any feedback, haven't had any reason to write to anyone on there (although I have had messages from sellers asking if I want to buy items, but I don't usually reply)
After searching google for 'depop reviews', I found almost every site gives it only one star! I won't be using depop again, there are plenty of other selling sites to use (and don't cost anything either! Shpock and gumtree seem better)

I have been an avid user on reselling websites (Posh and Mercari) and figured I may as well try depop. I have been scammed for 2/2 of my purchases by sellers selling counterfeit items and claiming it is authentic. Then, I am forced to dispute the purchase on PayPal over the phone. Poshmark is way better with custoner service as they deal with all issues themselves and not via a 3rd party website. Stay away from depop is authenticity is a concern for you.

I have my booth at Depop app for a year, as I have been trying to declutter my closets. I spread my items over various apps. So far I didn't have a single sale. People follow you, and if you follow back, you only see the items listed by the people you follow! I have yet to figure out how to see NEW item listings!
At this point, I will no longer waste my time adding new items. I'll still keep my booth open, since I put some time and energy to build there my booth...
Perhaps you might have better luck.

Ive brought 2 items of Depop. One item was a £50 coat. The girl responded on the day my item should have technically arrived at my house, she told me she had already sold the item but forgot to mark it as sold. Ive had to set up a Paypal dispute which has been a nightmare. I am still awaiting my refund. The second item i brought (another coat as the other one never arrived) the girl i brought it from had good reviews, ive messaged to ask when it will be shipped and have been ignored. Its been 2 weeks and it looks like another Paypal dispute is pending.
To sum it up, it is ALOT more trouble than its worth buying on Depop.
All though its likely i will get my money back (fingers crossed) I have still been left nearly £100 down and i now have to mess around to get my money back from items i never recieved.

Depop permanently deleted my account and banned me because I used unrelated hastags for exposure. I have not ever scammed anyone but I got banned for using hastags?! It takes forever to dispute and get my money back when I got scammed by sellers on depop TWICE. Talk about justice? Depop also takes huge amount of fees and charges. Depop tolerates scams but have zero tolerance when people try to get a bit more exposure

The Depop team... unprofessional people suspended and later closed permanently my deppop *******@sarahsiah for having professional pictures on my shoes. They were constantly harassing me & my account that had 5 stars reviews 99.99 in my 500 plus sales.
People never complained or opened cases saying that my photos didn't match my merchandise. Brand new Footwear. Depop team made a hell in my life and made me depressed after closing my account when I made about 25k in sales in only few months in 2020.

If there's anyone out there that can help me It will be the best thing Depop team could do.
My account was doing amazing and it was beneficial for me, the depop team who gets paid from great accounts that make profits, sales and to the owner of depop.

Thank you
Sarah

I have bought off this website previously and things were good until i bought a pair of shoes $202 for air forces ordered them onthe 4th of november and it still hasn't showed up, i've msgd this person multiple times and she said that shes not glued to the package and hasn't refunded me. By the way i never even got a tracking number for them. This lady lives in sydney and i live on the fold coast it doesn't take two months for a package to arrive

When people come to the support team asking for a help of buying thing, and after they asked your username, they ridiculously closed their account. HELLO? Asking for A HELP not A TROUBLE. Sometimes I don't really know if the support team are really working with the brains. Users are the most important things for the app, otherwise how you earn the money? OH Yea, they earn the money from the fake items or fast fashion verified seller.

I run a depop shop always been good but it's a hobby not a business - I now get emails saying I haven't logged on for 20 days and they will close the shop down - sad they
Pressure people this way de pop taking a leaf out the putin playbook

They are just horrible all around and you won't get $#*! for your sell! I hate to say it like that but if you expect to make more money this is NOT the app for u I RECOMMEND EBAY! They never fail me! It's like you're just giving your things away for free! It's ridiculous! The FEES ARE RIDICULOUS! Wish I could give negative zero stars! They dont deserve any stars!

A regular seller and buyer on the app for years - until recently my account was suspended by Depop help assistant Kristen.
I had recently purchased an item which unfortunately was too small - I then immediately relisted the item acknowledging/referencing the original seller (they were in my possession in the exact condition)- - They were boots photographed on a wooden floor nothing extradorinairy! This resulted in my account closure. Never again!
*******@daintydanielle
Au revoir Depop!

I have a very small shop on Depop- its been amazing to offload some things I dont use anymore (or never have for some things) - payment is through paypal or depop itself, either way your covered if the item is faulty, not as described, counterfiet ect. While Ive had two bad experiences with fake disigner products from two seperate people I have gotten my money back despite it being a bit of a pain (but hey compared to what I've gone through with house of CB its peanuts) - what I LOVE about Depop is the positive attitude of 99% of the shop owners. Everyone is so polite, patient and positive. Yes I may have brought the most cheapest fake "Gucci SoHo disco bag" that ever was made but I've also had some family issues that have prevented me from shipping my sold items as quick as I would like but everyone is so understanding and lovely. Its encouraged to leave positive feedback and unless you have really had a bad experience you'd be hard pressed to do so. I love this platform tbh

I myself and many sellers have gotten suspended/banned without a reason/without a good reason! They'll literally ban and/or suspend your account for anything even as small as "mis using hashtags" you cant even use a hashtag that relates to your item (like sisterbrands) nor do they allow an appeal to bans. Suspensions can last up to month, they literally expect you to beg on your knees for forgiveness. Many people have gotten banned without warning—they'll say they give you a warning but don't even wait 5 minutes before banning you permanently without letting you appeal. Customer service is literal garbage as well, the app is littered with scammers, bots, dropshippers, and predators.

Depop claims to be environmentally friendly and sustainable yet allows aliexpress dropshippers… that should speak for itself. Please be aware and choose a better resell app, there's so many! Depop is a money hungry capitalist pig. Just wanted to warn sellers before they decide to sell here!

I have been selling on Depop for a few years now. And recently my account has received several messages & emails from Team Depop support warning me about EXTREMELY FALSE accusations saying I'm doing things I have never done. And now they're threatening to close my account saying this is my final warning, but I didn't do any of the things they're claiming. I'm not a top seller and my account is smaller than most, I have 4,000 followers & over 130 sells & I have maintained 5 star reviews & (1) 4star. So I'm really confused about what's going on. I don't make a whole lot but the money I make does help especially during this pandemic so this is all quite disheartening. Super unprofessional, & unfair behavior from Team Depop

I keep trying to sign up for depop and it says my number is invalid or some bull like that and when it decides to work it doesnt even send the verif code! I also bought a pair of jeans and never received it screw u depop kisss my a**

It was awesome, until they wanted all my PayPal info. And with no explanation, I was charged again and again. READ THE FINE PRINT! I'll happily take the 20% from eBay, mercari, etsy, etc. Sucks but atleast more trustworthy.

I've made multiple purchases through depop in the last couple years. The sellers I've dealt with have been great. Usually communicate well after making purchases. Recently just bought 3 items from 3 different sellers. Went to log on a few days later and depop claims I went against their guidelines. I emailed them to find out what I had done because I would like to receive the items I just bought and they simply reply with...

Thanks for getting in touch with us regarding your account.

As you have failed to comply with our Terms of Service, we feel that allowing you to remain active poses too much threat to the Depop Community.

We have investigated further and, in the interest of protecting our community, we've decided not to reactivate your account.

We've made our final decision and this will be your last email from us on the matter.

Thank you,
Willow S

Makes absolutely no sense to me. No explanation to what I did to violate their terms. I just want the items I purchased. After receiving this useless email, I could care less about having an account anymore.

Worst experience ever, do not buy from this site, if you don't want to be ripped off,:(
I got scammed from seller diorshxit and depop have not done anything to stop this seller, she claimed she sent my item but no tracking information seller claims on her depop policies" She's not responsible for shipping "but refused to share shipping info
Her depop name it's diorshxit

After you sell your item, Depop will hold YOUR money for 10 working days from the sale date, for EACH ITEM

I need you to RELEASE my funds. Its MY money, the buyer has bought my item and is enjoying it, you have taken your extortionate cut of proceeds and are enjoying it, why am I, the one that has actually parted with goods and put in all the work to sell it, the one who has nothing. I need you to STOP holding MY money and release it immediately. I am not prepared to wait 2 weeks after selling to recieve my money. Where in the real world does that happen?!

Everybody should take some risk in business for reward, buyers, sellers and everyone in between. You cant absolve yourself from risk at my expense while purporting to offer users protection and charging people for that. People need their funds immediately to pay P&P, to buy new stock or just to live!

If you dont trust your customers you shouldnt be in business!

First of all, I couldn't even create an account because there was some error with the website. Then, when I finally lowered it enough to sell brand new shoes for $25, depop ended taking $10 of that. Then, I was having problems with shipping so I ended up making two different labels because the shipping process was so cauotic. DEPOP CHARGED ME ANOTHER $10 and little do they tell you since paypal collaborates with depop with shipping, paypal ends up taking a $1. I ended up losing money instead of gaining anything! Wish I never spent the hours trying to desperately figure out this website. I came here originally so angry at poshmark for their inability to do things right also, but this was much worse.