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DepositPhotos

How would you rate DepositPhotos?
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Ukraine
1 review
0 helpful votes
Follow Opal B.
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My opinion
July 7, 2016

Only quality paid photos. I decided to try download few stock photos, and I didn't have any problems with shipping or quality of them. I like their quality and continue to download some stock photos from time to time.

Date of experience: July 7, 2016
Washington
1 review
6 helpful votes
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I purchased a few credits because I needed some stock photos. When I used the last few credits, with 1 credit remaining, they auto renewed my credits and charged me $32, even though I had set my auto-renew as "inactive". No warning or confirmation. Just a charge that I wasn't expecting and couldn't afford.

Date of experience: April 1, 2015
Netherlands
1 review
9 helpful votes
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I also had a bad experience with them.

I decided to give it a try and I subscribed to their free trial. When you register, they ask you for your credit card or paypal account.

But you have to be very careful because they MIGHT charge you the full monthly fee subscription (59.00$) even if you're still on your 6th day! And then, when you talk to their customer service they won't completely refund you!
You have to choose between 50% refund or convert the 59$ to credits...

I was really disappointed, It wasn't a free trail it was a trap.

Date of experience: April 22, 2014
Australia
1 review
2 helpful votes
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Good images and price but they are thieves with anuto renewal of subscriptions and then offering no refund. When you go to cancel they make you go through 4 pages before they accept.

Use CanStock for service

Date of experience: November 3, 2015
Spain
1 review
2 helpful votes
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They charged me double. The "autorenovation" button is "on" unless you manually switch it off, if you accidentally download more photos than you paid, your package renovates automatically so they charge you again to your credit card.

Date of experience: June 5, 2018
Poland
1 review
1 helpful vote
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Depositphotos charged my Paypal but didn't renew my account. Instead they sent me an email and asked to pay for it AGAIN! But I remembered that my Paypal was just charged. I contacted support. And they issued a refund to me and asked me to re-purchase the subscription. When I looked into the invoice I found out I was charge TWICE every month! I asked support how is it possible. The thing is the recurring payment didn't work once and I had to go and pay manually. For them it was as if I purchased same plan 2nd time and I have 2 same plans now. In some magical way, recurring payments for the first plan started working again. This month I have similar situation. They got my money, they didn't renew my plan and asked to pay again. If I didn't contact their support, they would charge me twice again.

DepositPhotos attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2018
Sweden
3 reviews
5 helpful votes
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Good one.
June 24, 2016

My favorite photostock. I have my own blog and I decided to use this website as a content storage. I've signed up or a month and continue using this storage, I'm glad about quality of the photos and videos, as for me this is the best one I've ever use.

Date of experience: June 24, 2016
Jesse W.
Arizona
1 review
0 helpful votes
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poor customer service
September 2, 2018

Your customer service is a joke! I downloaded an image that has text that was not removed once downloaded, and I was told by your support team that I need to download additional software to remove this text. It was not a vector file just a L image. If you all want to pay for photoshop or Adobe for me to edit these files that's fine. All I am asking for is a credit to my account due to the fact that the text is NOT removed, and I do not have that software so I will not be using that image.
Once my credits run out, I will never use your services again, and I will not recommend your service to anyone I know. oh... I run a digital agency and use your service all the time... not any more. #poorcustomerservice

Date of experience: August 30, 2018
Indiana
1 review
0 helpful votes
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Thieves
December 4, 2015

To begin, I have NEVER heard of this "company", nor have I EVER done business with them either.

This morning my bank called me to tell me that DepositPhotos attempted to steal almost $600 from my bank account. Not only are these idiots scammers and have poor practices with billing, they are now phishing accounts and stealing card numbers, too. Too bad they made an attempt on the wrong guy this morning.

Date of experience: December 4, 2015
GB
4 reviews
21 helpful votes
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They will charge you every month without any notice, I purchased a monthly subscription, but by default they set it up to automatically renew. They did NOT give me an opportunity to check a box for automatic renewal. Instead, by default, it automatically renews, even though I subscribe to a MONTH service. They could clearly see that I was NOT using their service after the 1st month, but still continued to charge my credit card 4 Times, after I noticed that They refused to credit my card, and only offered to give me credits to use with them. They told me that I could NOT talk with their financial department via the phone, only by email. The customer service agent said that she would contact their financial department and call me back. It is a misleading practice that lacks safeguards for the consumer, and with little to no recourse. STAY AWAY

Date of experience: May 29, 2014

Overview

DepositPhotos has a rating of 2.6 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DepositPhotos most frequently mention customer service, credit card and auto renewal. DepositPhotos ranks 8th among Stock Photos sites.

service
40
value
39
shipping
24
returns
29
quality
37
+14