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Dermstore has a rating of 1.3 stars from 486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dermstore most frequently mention customer service, credit card, and tracking number problems. Dermstore ranks 1177th among Skin Care sites.
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I have yet to have any problems with ordering, placing and receiving an order. One time accidentally hit a button to redeem points on my account and I didn't use them for an order and if I recall it deducted those points even though I didn't use my credit for a purchase that particular time. The prices are a bit higher than what you may find at a drug store, but considering why I started purchasing from Dermstore and not from the aesthetics office for a bit cheaper than the competitors I've been able to get what I want shipped directly to my home without the pressure to purchase directly through the spa. They should offer promo codes too, but if you do reviews for products on their site you can get 50 points for being a member. Until I find somewhere else to purchase I will be using Dermstore. I'm not sure what's up with the customer service situation people have complained about, but it's worth checking out the website for yourself. Hope this helps you with your search.
Horrible Horrible experience. I order 3 Obaji medical items. All 3 showed up with the individual boxes being unsealed and obviously had been opened before. I contacted Dermstore and asked for a return label. I sent the required pictures of the products. I was told to just throw items away and I would receive a full refund. When I did not get the refund, I was told to send pictures of the items which was impossible because I threw them away as instructed. Now they deny a refund because I cannot produce pictures. This is a fraudulent vendor that sells returned items.I lost of $200
Love this site! The products are awesome and the shipping is free... always!
Tip for consumers:
Avene products are the best !!!
These products are great, love using them. But the policy of returns is not that easy to follow.
Not really happy with this store, same problems I have as the other people.
Awesome customer service and amazing selection of products to choose from.
Gain trust and grow your business with customer reviews.
• We offer over 700 brands, including physician-strength formulas and hard-to-find specialty brands
• We have over 100,000 product reviews from real customers…and counting!
• We offer free shipping on all orders all the time
• We give you free samples with every order
• DermStore is a 8 year Bizrate Circle of Excellence Award Winner for Customer Satisfaction
• We have licensed estheticians on staff reviewing products and personally answering questions submitted by our customers
• DermStore was founded by a Board Certified Dermatologist
• We only sell products that are 100% authorized by the brands we carry, which means they are real, safe, in code and certified by the manufacturer!
• 24/7 Customer Service
DermStore launched in 1999 with the vision of fulfilling the unmet need for a reputable dermatologist-backed online store, carrying only the finest cosmetic dermatology products. Founded by a board certified dermatologist, DermStore quickly set itself apart from its competitors by going beyond just being a distributor of high-end skin care and cosmetic products, and becoming a safe haven for beauty brands to sell their products and for consumers to purchase with confidence.
Since its launch in 1999, DermStore has grown to offer a range of more than 700 skin care and cosmetic brands, including 26,000 individual products. This, in addition to offering over 100,000 product reviews, along with expert advice and esthetician recommended regimens, makes it no wonder that DermStore has become a leader in luxury skin care and cosmetics online. DermStore's product offering consists of brands with physician-strength formulas otherwise only available through a doctor's or surgeon's office, widely available quality drugstore brands, exclusive spa care lines, salon-grade brands, and difficult to find niche and specialty brands from around the world.
Free Shipping on All Orders All The Time – At DermStore we pride ourselves in offering our customers free shipping on every order with no minimum purchase 365 days a year!
Samples Samples Samples – At DermStore we include free samples of customer favorites and best-selling products because we want our customers to be able to try new products before they buy
