• Agape Diamonds

Agape Diamonds

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Overview

Agape Diamonds has a rating of 4.6 stars from 1,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Agape Diamonds most frequently mention customer service, great experience, and engagement ring. Agape Diamonds ranks 117th among Diamond sites.

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Positive reviews (last 12 months): 91.6%
Positive
262
Neutral
9
Negative
15

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6,482 reviews

16
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How would you rate Agape Diamonds?
Business's Favorite Review

“Customer Service Made the Sale”

Rin S.
7/7/22

When I called customer service to ask for help picking out bands to match my engagement ring purchased at AD, I told them my idea of what I wanted which wasn't the suggested bands for my ring. The Rep put me on hold, she went to the showroom and placed the bands on her finger with my style ring and came back saying WOW it looked amazing and matched up very well with the ring. When both customer service and product match in quality it says a lot about Agape Diamonds. Highly recommend them if you are seeking both for that special someone! AD made me feel like a special someone, that's for sure!

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Top Positive Review

“Very satisfied!”

Laura S.
9/14/24

After my original wedding set was damaged and we were unable to afford rebuilding another one, I found Agape! The promotion they were having at the time made this purchase a no-brainer! We ordered and had the ring 💍 in a week!

Reviews (1,325)

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Reviews that mention popular keywords

customer service (159) engagement ring (78) diamond earrings (23)
Thumbnail of user lauras4102
1 review
1 helpful vote
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September 14th, 2024
Verified purchase

After my original wedding set was damaged and we were unable to afford rebuilding another one, I found Agape! The promotion they were having at the time made this purchase a no-brainer! We ordered and had the ring 💍 in a week!

I chose expedited shipping, not thinking about the time it would take to manufacture the ring, and inquired about delivery 3 days later. The customer service agent was quick to respond and so helpful! Overall very pleased with this entire process!!

Reason I chose this business:

A friend sent me the promotion she saw advertised online.

Service
Thumbnail of user rickp573
1 review
0 helpful votes
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October 17th, 2024
Verified purchase
• Updated review

I am overall very happy with Agape. However, the tennis bracelet I purchased earlier had a loose clasp on it. Rather than send it back I took it to a local jeweler who fixed the clasp. The second item a diamond pendant is so far so good! TiI will continue to purchase from you as needs arise! Easy process. Quality stones.

Reason I chose this business:

Positive reviews, no major issues for me to date, quality products.

Beautiful
December 1st, 2023
Verified site experience
• Previous review

Likely I will

Thumbnail of user jeffm2732
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Everything was awesome from purchasing, the gift, and speaking with customer service. Just seems that the ring should've been covered under the warranty and everything should've been free since it all happened within 30 days of receiving the ring.

Stellar customer service, very quick to respond, it’s just some things seemed like they should be covered under warranty.

Reason I chose this business:

Price, cruelty free diamonds, and the look is very good.

Service
Thumbnail of user jayg1069
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I had been looking for engagement / wedding rings for a couple of months. Agape had a great selection and easy process in buying online. I had a brain cramp and ordered a size too large, but was afforded a free resizing,

needed to get ring resized........

Reason I chose this business:

Good value, easy process.

Service
Thumbnail of user sharao1
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Quality is outstanding. Shipping was fast and secure. I even received a follow email requesting receipt confirmation. I appreciate the care and thoroughness.

Reason I chose this business:

I was gifted diamond earrings from Agape Diamonds in the past. I love them so much that I returned to Agape Diamonds when looking to add to my collection.

Thumbnail of user nancyk2132
1 review
0 helpful votes
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October 18th, 2024
Verified purchase
• Updated review

Great experience I Shop found what I wanted put it in my shopping cart made my order and two days later it was delivered by FedEx. I had no problems and my diamonds are gorgeous.

Reason I chose this business:

I liked what I saw online and I took a chance and so far everything‘s been great

Looks really nice
September 28th, 2024
Verified site experience
• Previous review

Too soon too tell

Thumbnail of user dexterw73
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Experience was good. Satisfied with cut, clarity, and changed the carat of my ring after my purchase and the agent was able to change the carat and change the payment the same day without any delays.

Had to return my 1st purchase. Received my 2nd purchase earlier than expected and the clarity of the diamond was explained thoroughly by customer employee.

Reason I chose this business:

Great looking diamonds that included matching earrings.

Service
Thumbnail of user jennifera1756
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase

Love my new pendant! I've received lots of compliments on the necklace! My experience was easy and fast!

Reason I chose this business:

I’ve ordered from Agape before. Love my diamonds!

Thumbnail of user davidb12488
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Very likely, simple and easy to use, but upset that I received a 25% off after I had already made the purchase.

Thumbnail of user hazelp76
3 reviews
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

I think the ring is beautiful but your company sent the wrong size. It should have been size 7 instead of size 4. I am waiting for a return label to return the ring. I don't have access to a computer and don't have a computer to send and receive orders. This is becoming a little frustrating. Please, send me the return label so I can return it for the right size. I am 75 years old and this is very confusing.HELP PLEASE. JUST LET ME RETURN THE RING FOR THE PROPER SIZE AND WE WILL BE GOOD.THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.

Service
Breathtaking
September 22nd, 2022
Verified site experience
• Previous review

Very likely

Thumbnail of user cjs168
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Likely to recommend. I appreciated the customer service with matching my engagement ring to a wedding band

Thumbnail of user robertb10696
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Great experience my wife really loves the 2.64 VT diamond ring and the 1ct apiece earrings. Thanks again will definitely refer yall to all my friends

Great

Reason I chose this business:

Seen it on facebook

Service
Thumbnail of user mikeb4021
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I called them to upgrade the diamond and I had no issues it only took a couple of days to receive the stone back

Thumbnail of user stevenb3745
1 review
1 helpful vote
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September 30th, 2024
Verified purchase

I shopped around and found the better deal here at Agape Diamond. The whole process was easy. I feel that I got the best bang for the buck.

Thumbnail of user rebeccab2980
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

They look exactly like the picture, nothing wrong with them, however I meant to purchase the round cut; I like the thicker prongs better

They responded quickly and gave clear instructions on how I can exchange these cushion cuts for round cuts

Reason I chose this business:

Nice selection, great quality, good price

Service
Thumbnail of user melindap315
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I absolutely love my ring! It's a little too big, I ordered my regular ring size. I will need to have the ring cut down

Reason I chose this business:

Because of the price point for the quality.

Thumbnail of user pauld3479
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Highly likely. The quality of the diamonds and the price make this experience will worth a return for my next purchase.

Service
Thumbnail of user beverlym1124
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I will know after I see my ring, but I liked what your website says about your diamond creations closely resembling mined diamonds.

Thumbnail of user lucindas92
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I highly recommend the jewelry that I've seen and purchased. There is great beauty in the pieces that I've purchased.

Thumbnail of user menap2
1 review
0 helpful votes
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September 10th, 2024
Verified purchase
• Updated review

My nephew just got engaged, told him to go to agape website to pick out the most beautiful ring for Jes

Beautiful
June 15th, 2022
Verified site experience
• Previous review

I recommended to my friend's fiance

Thumbnail of user stephaniew2235
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

My experience was great I was a little nervous at first because of other reviews but I'm happy

Reason I chose this business:

I wanted a diamond experience and not the money it cost

Thumbnail of user garym633
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

Yes, we received it. We could not Send it back. It's not what we expected. Looks too fake.

Service
Thumbnail of user lonnym20
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

She loves the ring and the earrings. I will be buying another Ring from Agape in the near future.

Thumbnail of user terencer70
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Highly likely depending on the merchandise when I receive it.

Service
Thumbnail of user adriannao17
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I didn't realize it would take 7-10 days for my order to shop. I couldn't find that information anywhere on the website. When the order did ship overnight FedEx lied saying they attempted delivery but I was home and no one came to the door. This isn't Agape's fault but a warning to maybe not choose FedEx if that's an option for you. The jewelry itself is very pretty but the matching bands are not the same shape and scratch my fingers.

Customer service responded very quickly to several of my emails on a couple of different issues from shipping to An issue with matching bands lining up.

Reason I chose this business:

Financing available, pricing/sale, perceived quality of jewelry.

Service

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From the business

“Agape” means “Love” and Agape Diamonds embraces the sentiment of love by creating beautiful jewelry with conflict-free Simulated Diamonds, Synthetic Diamonds, Lab Diamonds, and Natural Diamonds that are ethically sourced. Our jewelry represents our love for humanity and respect for the environment by providing quality and value at an affordable price point. In addition to the Agape Simulated Diamond, we offer Lab-Grown Diamonds (Lab Diamonds) as well as ethically sourced Earth-Mined Diamonds (Natural Diamonds).

Agape Diamonds began as a small family company and is now a second-generation business that has grown to include a team of in-house designers, master bench jewelers, and customer service associates with over 70 years of combined experience. We take pride in designing and manufacturing designer jewelry that our customers can feel good about wearing.

We have years of experience in online shopping support and our friendly and qualified jewelers and customer service experts are ready to help you on a personal one-to-one basis to ensure an excellent experience and easy access to the information you need about buying the perfect diamond ring. Please see the Agape's Testimonials Page to read real-life reviews from our shoppers.

Our Mission
Our goal at Agape Diamonds is to offer unique and beautiful designer jewelry at an affordable price point. We also know that without our customers, we would not have a business. Offering outstanding customer service and ensuring an excellent experience for each customer are our highest priorities, and we strive to make every experience memorable and ensure satisfaction with the final product. If you are looking to design your own personal one-of-a-kind engagement ring, our customer service and jewelry personnel are fully trained to help you with all your questions and/or concerns about our gemologist-approved synthetic diamonds as well as the custom design process. If you're new to buying jewelry, we can help you take the next step in purchasing a diamond engagement ring for your fiancé.

Help Agape Embrace the Sentiment of "Love" Today!

Company Representative

Thumbnail of user jemela1
Jemel A.
Typically does not respond to reviews

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