Digital-Warehouse.co.uk has a rating of 1.2 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Digital-Warehouse.co.uk most frequently mention action fraud, and credit card problems. Digital-Warehouse.co.uk ranks 997th among Electronics sites.
Ordered a samsung s8 was described brand new just packaging was missing oart if packaging but that was stated so it was fine! There was constant communication from go digital from order to delivery only shame was over a week for delivery but thats cos im impatient defo recommend
I placed an order with them on 30th January and immediately cancelled the order and requested a refund of £379. Since then despite numerous emails and telephone calls I'm yet to receive my refund. I have also emailed their Managing Director who hasn't even bothered to reply. By consumer law they do give themselves 14 days to process a refund, they're aware that they're outside this time frame but they still havent resolved this. Customer service has been pointless they just quote terms and the MD ignores you. Avoid at all costs.
Having received wrong goods and contacted company by email to ask for advice I have had no reply. Definitely not impressed. Glad it was 2 lens caps and not anything more expensive.
2 weeks since i ordered a 4K TV.Not delivered as promised. No response. Sometimes when you get through on phone get given a new date for delivery. Not refunding money, The site is still open. People are stiupid as I because I ddidnt check tchem before buying. They using accounts in Santander Bank and Halifax. Halifax account number is******* and sort code *******. I reported them to Police. It is crime and I hope that Police find tchem quickly. Dont buy from them
Yes me too. The site looks so genuine but my alarm should have gone off when they asked for BACS payment. My own bank say that I have lost the money as I willingly transferred it to the Halifax account details provided **************. All I can say is that I paid in good faith and I feel that these bank accounts should be frozen by the banks immediately as they are being used for fraud. I too have reported this to Action Fraud and have a crime reference, needless to say I would rather have the promised goods or better still my money back. DO NOT ORDER FROM THIS BOGUS WEBSITE
As with everyone else i was completely taken in by these CRETINS, the alarm bells were there when they asked for BAC payments and i should have listened to them!
I have reported them to ACTION FRAUD, i have had two letters back from them and they are looking in to the matter but will probably take some time.
Barclay Fraud Dept. could offer no help as i paid by BAC and as such i'm not covered.
I implore anyone thinking of using these CRIMINALS not to do so, they need to be caught and stamped on like the RATS they are.
These also have a website called http://www.surreyelectronics.co.uk/ This is a clone of Digital-Warehouse and I have just found another www.ukdigitalwarehouse.co.uk/ all of these have the exact website format, offer 10% off for subscription to newsletter plus the temptation of TOO GOOD TO BE TRUE TV PRICES.
Tip for consumers:
DO NOT BUY SCAMMERS
My heart sank when I read every one of your reviews, the date is 08/08/2015 and this site is STILL! A link from Amazon and still trading?!? Alarm bells started ringing with me when they requested only a BACS transfer as payment, so I thought I would search for customer reviews before I bought, I am so glad I did! Reading everyone of your heartbreaking stories made my blood boil! How the hell are these guys still peddling this clearly proven scam? Are the UK police that lazy that they can't stop this? Considering the link is even number 1 on Amazon? I know every one here has been badly treated, it is a scandal! But I would like to thank each and everyone of you for protecting my family and I from these thieves by having the balls to stand up and be counted here, I truly hope they get convicted and sent down for a very long time, and prey each and every one of you see, at least, some of your money back. Thank you from the bottom of my heart for, at the very least, saving me from these scumbags.
www.ukdigitalwarehouse.co.uk were open again in August 2015, the site closed as soon as I placed my order. No response to emails or phone calls, a total scam company! Money taken and no TV!
Tried to buy a laptop from this company, sent WRONG one I had to pay to return it to them + they KEPT MY MONEY, requesting I take it up with the credit card/de bit card company? Fortunately WAS a c/c & company are following up the complaint. DON'T TRUST THEM, they are 'Rip-Off' artists! You couldn't be bothered to refund my postage EITHER, which you 'LOVINGLY' expound on your website! Your clowns & I understand WHY you don't use Ebay OR PayPal, because they wouldn't accept your antics! RIP-OFF JERKS! BTW, the postal refund has NOTHING to do with WorldPay! LIARS! THIS was the incorrect laptop I received, STILL NOT REFUNDED! CUSTOMER BEWARE!
Un-usable TV. Returned. Still no refund despite many emails. Thankfully I have photos of proof when I took TV personally to return. Anyone else joining me to take them to court?
I to have been stung for £800, at least I had 10% discount! For signing up for their newsletter haha what a joke. These filth need to be caught and fast.
Hi go digital
I paid the sum of £444.99 on the 24th of May 2019 order no #G*******
For a Samsung 55 tv
It was delivered on the 8th may 2019 damaged.
Under my consumer rights act 2015
Goods should be at satisfactory quality which they are not on inspection of tv there was a crack, which proves non satisfactory quality
I asked for a refund of my money and to pick the item up, which was declined.
I had to pay the sum of £75 to return this item
Under my consumer rights the trader has to pay the cost of return.
I know wish to have a full refund of my monies including the cost and return £444.99 plus £75
I am know making this time of the essance I will give you 7 working days to comply which was agreed.
Please be made aware this matter has been referred to trading standards.
Please also note.
I've been in hospital due to illness you where made aware. Also deaths in the family.
I also have proof of photos that where taken.
And of delivery costs
Sherrie Bachell
Ordered and paid for TV 20th Feb. But surprise, surprise just a scam. Case in hands of London Fraud Squad also also Ssntander Fraud department.
A painfull lesson
Yes I have been taken for a TV and sound system and just like everyone else on this page paid by BACS,
They told me on the phone that they were having credit card problems but if I paid by BACS they would hold the prices. (Silly Me I thought the site was good! I looked on the web for any bad comments and could not find any) Just like everyone else I have sent email after email and phoned every day for two weeks I have spoken to a Kelly / Amy and a Martin who all assured me the order was on it's way.
I placed the order due to my wife being at home with breast cancer and the sound being distorted on our own TV and not very pleasant to listen to.
What I do know about this site is that the warehouse is not where shown on the Map and the person that put this site on the internet is according to NOMINET is
Registrant: Alex King
Registrant's address: 22H ENNISMORE GARDENDS London SW7 1AA
Bought a tv in January 2019 no tv and no refund as of 14 March 2019 refused to refund me my money quoted there rights, bank are investigating DO NOT BUY FROM THEM
I purchased a TV which was showing 7 in stock at the beginning of January told my order would be in two weeks time the day of delivery I received an email saying I will not get that TV as it has been damaged in the warehouse and it will be 7 to 10 days and I will receive a new TV after the allotted time they had not contacted me I have then contacted them three times a week every week chasing my order 4 times between February and today being the 21st of March I have been told my TV is in stock and being delivered to me in 1 weeks time as of today on the 21st of March I have been told I shall receive a refund because that TV will be unavailable last Friday the website updated saying they have 10 in stock and I have gradually watched all of them be sold this company will not contact you off their own back as they have promised to at the end of what must now be 30 phone calls and I have received 0 contact from them apart from my initial email telling me I would not get my TV the company's tactic seems to be to just lie and tell you the TV is coming for TVs they do not have in stock this company sell TVs before they have them and then lie to you over and over again this is genuinely the worst customer experience I have ever had
THIS IS A SCAM and BLATENT FRAUD
THEY WILL ALLOW YOU TO PLACE AN ORDER, SCHEDULE A DELIVERY AND THEN COME UP WITH SEVERAL EXSCUSES DELAYING DELIVERY WHICH WILL NEVER ARRIVE AND THEN WHEN YOU TRY GET A REFUND THEY BALME A DISPUTE BETWEEN THEMSELVES AND CREDIT CARD PROVIDER AS TO WHY FUNDS ARE NOT RETURNED TO YOUR CARD.
BE AWARE OF THIS COMANY AND OTHERS THAT LOOK IDENTICAL LIKE www DOT buytvdirect DOT co DOT uk OR godigitalwarehouse DOT co DOT uk AND ANY OTHER SITE THAT LOOKS AND FEELS THE SAME AND IF YOU GO TO CONTACT US IT IS THE SAME ADDRESS AND TELEPHONE NUMBERS.
STAY AWAY IF YOU ACTUIALLY WANT YOUR GOOD AND NOT TO LOSE YOUR MONEY
See here for all the information I can find:
https://thecomputerperson.wordpress.com/2015/07/29/bank-accounts-associated-with-electronic-goods-scams/
Friday 20th February, after reviewing this web site I purchased a curved television system from them, or thought I had, The money had to be paid by bank transfer, which I did, all week I have telephoned the number on the web site also I sent them numerous e-mails, I managed to speak a a women Tuesday morning who informed me that it was being delivered that day between 1 & 4, this didn't happen, again after trying to phone and only getting a recorded message, I got to speak to a man on Friday who also said it was coming today, it didn't, Saturday 28th spoke to Mr Mike Evinson,! He told me it was coming today by DHL and guess what, it hasn't, Ii manage to talk to a women at 5o'clock today and I asked for the tracking number, she said she would send it in an e-mail, I then asked her to repeat my e- mail address and she said "thank you and hung up on me".
You put trust in people and get ripped off, It's rogues like this that give descent traders a bad reputation, I shall be investigating further as someone must know who set up their web site. I have also informed the police of this fraudulent website. PLEASE DO NOT USE THIS SITE,
I was shopping around for a new television recently and decided to purchase one through this website. The first thing to note is that they requested payment via BACS transfer (I thought this was safe but have subsequently found this not to be the case) my purchase was placed around 10:30pm on a Friday so knew I had a bit of a wait, and had an email saying that the order was "completed" it is now the following Friday and no TV has arrived. I have been trying to contact the company via telephone and email. They have responded to none of my 10+ emails including ones requesting a full refund. I eventually managed to speak to someone and they advised the goods would be delivered 28/02/2015 by DHL. I spoke to DHL and what a surprise they have had no request for a delivery to my address. Done more research and found that the registered address on the website appears to be false as I have contacted the site managers for the industrial estate they are on and they have no record of this company operating from the address provided on their website. When I spoke to the company on the phone and asked for a refund he just said no problem it will be in your account bay tomorrow... He didn't take any of my details to know who I am. When I mentioned this to him he said "hold on one second and hung up. I am still waiting for my refund and am in contact with the police to resolve this afwul experience.
03/03/2015 update: have reported to action fraud and Santander fraud department. Should hear something from the bank in a couple of week fingers crossed.
05/03/2015 update: santander have declined fraud application as I "willingly" transfered the money... (that's what you do when you purchase goods) in my my santander are as bad as these people for allowing them to get away with it. The banks are crooks just like the people running this scam!
DO NOT BUY ANYTHING FROM THIS WEBSITE!
Tip for consumers:
DO NOT BUY FROM THEM!!
If anyone would like to talk about these companies email me *******@icloud. Com a very unhappy costumer.
Looking very like Digital Warehouse. Same Web lay put, same prices, same method of payment.
Complete con, do not buy from this site, London fraud squad contacted
And sander bank
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