DirectBuy

I ordered a sofa in March of 2021 and am yet to receive my order. I have been very patient as i felt that these are difficult times with COVID. However, they said ta first that they sent it to my old address. Then they said that they have redirected the order. SInce then they have been saying that the order has a damage, the power pack is missing, only half the Oder is available etc etc. I asked them to cancel the order and they refuse to do so, saying that the order has already shipped. I call them and they refuse to give me a proper response. The person in charge of my order is always unavailable and the person who attends the phone knows nothing about an 8000 dollar sofa. I have been a member since 2003 and have used them for a lot of my furniture and other things. However, I am sorry to say that I will never recommend them to anyone else furthermore. They have become a fraudulent and incompetent company

Directbuy was a long time dealer of Madeli® products until their account became delinquent.

They have since cut off all communications and removed all Madeli® Products from their sites to avoid their financial obligations.

Anyone doing business with DirectBuy should be cautious of their unethical business practices.

Madeli USA LLC.

I am completing a home remodel and Direct Buy has been very helpful. Today I called to check on the status of my order and Mike called the manufacturer and got an ETA. By the afternoon I had a shipping notification with a tracking number. Thank you Mike and Direct Buy!

When I purchased my DirectBuy membership, we were told that with the $5000 membership you would get all your products at manufacturers wholesale cost and DirectBuy may charge a handling fee on certain things. That's definitely not the case now. I was looking at purchasing a steam generator and a treadmill. The treadmill (Bowflex 22) was priced $500 higher than the manufacturers retail website. Most places were selling it at $700 lower than DirectBuys price. I called and asked about it. They researched pricing and came back a little less than the advertised sellers. I ended up buying one elsewhere, still $200 cheaper than DirectBuy's new lower price.
The steam generator was priced a little less than other retailers and DirectBuy did come back with a quote that was even a little lower, but that shouldn't be happening. They are absolutely not selling things at the manufacturers wholesale cost. If you question their high pricing, they'll research competition, lower theirs to beat the competition by a little bit. But any retailer will do that. They also charged me $520 shipping for something that should've been about $50-$100. If you don't question their pricing, you're getting screwed.

When we joined in 2003 you actually saved a lot of money, no more pricing is not that less than you would pay a store and once you pay them their handling charge you actually pay more! Don't join!

I talked to Mike about the delivery dates for my order. He researched the manufacturer and gave me the information that I needed. Mike was very professional and very helpful.

Great customer service. David pina did an excellent job finding an answer to my question. Will use direct buy again

My wife and I went to a seminar designed to bolster the Directbuy membership. They will tell you that you have to buy "stuff" anyway so why not get a discount and cut out the middle man by joining there "exclusive" club. We paid $5000 to become members for 10 years with no payments. We did not realize until after we had paid the $5000 and became members that they don't have discounts on everything you want to buy. They only have discounts on predominately high end "stuff". Stuff that usually exceeds what we want to spend on the particular item we are shopping for. We wanted to buy blinds for all the windows in our house. Naturally we went to direct by to purchase the blinds and when we priced them out the blinds that they sell were beyond our budget. Not to mention the fact that when we were trying to price out the blinds with Directbuy the customer service response to questions and their lack of returning phone calls was absolutely unacceptable for the amount of money that we paid to become members. Since becoming members we have only made three purchases through direct buy. Yes we saved money on the things that we bought had we tried to buy them somewhere else. But the bottom line is we paid $5000 to become a member. I don't ever see us recapturing that money in the savings that we were told could be recaptured in a few years. The membership is nothing short of snake oil. I wouldn't recommend it to anyone. It may appeal to the demographic of people with an income of a quarter of $1 million a year but that is not us. We could have used that $5000. We have said that to ourselves time and time again since. If you do decide to become a member of this buyers club don't anticipate recapturing your money anytime soon unless you buy a lot of "stuff".