Appliances Direct

I ordered a dishwasher for overnight delivery and disconnection/installation of the new one, removal and disposal of the old one. It arrived 2 days late. They refused to disconnect the old one or install the new one. They refused to take the old one away. All those services were offered ordered and paid for. Never use these people. They just lie take your money and do not provide what they have been contracted to supply.

Directtvs.co.uk claim to have excellent service and excellent products. This is utter rubbish. They entice you with low prices for TVs, which in fairness are delivered quickly. However as myself and a friend of mine found out, both of our tvs did not work. I phoned them, told them the problem and they sent me a new remote... after a total of 1.30 hours on the phone (3 phone calls) the TV nor the new remote worked so after a total of 32 emails and a further 1 hour on the phone they agreed to collect the TV and refund my money (after an inspection) - 1 week later they got back to me and said that they couldnt offer a refund due to me not complaining within 5 days... 3 of which were christmas and they were closed! Now they will only offer me a replacement but it will take a week! I brought this TV on the 23rd December - it is now the 2nd February and i still have nothing. They are no more than scam artists who will do all they can to keep your money. Worst company i have ever deblt with. DO NOT USE THEM

Delivered faulty oven and refused to collect until after an engineer visit 10 days later. Their policy was to collect faulty products straightaway

I will never use this company again...!

What an absolutely shambolic company.

I've used them before for my business and the service has been average to say the least.

For my latest order it was for my home and they have basically called me a liar twice.

I first made my order for a freezer on a Sunday and it was a premium of £24 to get it delivered the next day on the Monday...
I get a call from them telling me it wouldn't get delivered until the Tuesday even though I'd paid the premium. The person on the phone assured me I was wrong and he conveyed I must be some sort of half-wit to think it would be delivered the next day.

As we urgently require the item i agreed as long as it would be delivered the very next day ( to avoid confusion I arranged it to be delivered to my very well advertised office with lots of staff there to receive it) How could anything possibly go wrong...!

Well here's how... the driver called me at 11:00ish on the Tuesday and said he'd be 30-40 mins. I told him great and gave him the company name and he confirmed the address... fab I thought... 2 hours pass and nothing... So I called my office and they said they had heard nothing.
So i return the call to the driver and after 3 attempts he answered the call. He then tells me he rang the bell and was told "I'D GONE TO LUNCH AND WOULD BE BACK IN HALF AND HOUR" What a Liar... Firstly I was 50 miles away in Dartford and had arranged of the delivery at my office as i knew it would be staffed...

Even if he went to the wrong address why didn't he call me again... he had my number...?

Well, that's the delivery driver for you... So, I then called Appliances Direct on their premium rate number and after about 10 minutes of options I get told the lines are really busy and they'd give me an automated call back. So, I pressed the option and guess what? That's right... have you guessed? YES. NOTHING...

So my partner called today to try and get it resolved and as I'm getting bored with writing now I'll just tell you what was said.

"the driver turned up at the wrong address"
"you weren't there"
"that's your fault, so tough luck."
"we can deliver it next Tuesday"

Never ever use this company. Customer service 0%

Tony Miller