DirecTV

Hannah Davis sold me on a Genie... they were great on a big screen... now she is gone... trashed the entire entertaintment system in drunkin' party... cancelled subscription due to apathy.

I am paying almost $200.00 for a service that I can't watch. Direct TV is trying to charge me extra to fix a service that I'm paying almost $200.00 for, and it keeps freezing. Horrible customer service, CANCEL DIRECT TV NOW!

They bait you in with "deals and offers" and then hit you with a bill three times as much! Be better off using an antenna or internet for tv service its a lot less expensive!

DirectTV has obsolete equipment that fails multiple times a week, they can't make it work, then charged me $359 to cancel and return the equipment. I disputed the cancelation charge so they threatened to send my cancellation charge to collection agencies.
After many times complaining about the equipment failing (the only answer was go around and unplug router and every tv box) they insisted that I go to the Direct TV Streaming service that provided fewer channels and was $200+ a month more than Hulu Streaming that had local channel access.
This actually ended up being a positive experience as the Hulu Streaming quality is exceptional and hundreds of dollars a month less.
DirectTV just needs to close down and quite screwing every customer they can coerce into signing up for their NON CANCELLABLE service. They are actually now worse than CenturyLink and United Airlines if you can believe that one.

Most of what you record is hard to playback with blank screen and slow response. You can't see what you are fast forwarding, just a 15 sec or faster jump to further into the show

We have since been calling for THREE WEEKS because we cannot log into our account online or into the app. We cannot see our billing or account information nor watch tv since we mostly use the service on our phones/iPads. We have called 12 times for assistance and help. We have reset our password and deleted and reinstalled the app. Today we were told this is a KNOWN issue with NO solution. Our 15 years of loyalty meant nothing when we were transferred to the loyalty department because they said there was nothing they could do about it. We have never missed a payment and pay for premium services. How can a company not have working services and still charge us? This is RIDICULOUS.

This company was once the best operation out there,but eliminating channels is a very bad mistake. If they need to eliminate channels eliminate the ones no one watches,by getting rid of FOX 23 is going to put the company in bankruptcy.When you can't watch the SUPERBOWL OR THE DAYTONA 500 ITS OVER!

DirectTV is expensive and does not want to pay for PAC-12 sports channels. I am going to boycott and suggest you do too! Agree or Disagree? Yes or No?

I was a customer for 20 plus years, new customers was paying less then I was. And it was a total battle to cancel the service. I would not recommend DirecTV to anyone.

After a TWO HOUR phone call, following three other lengthy calls and being bounced back and forth still no resolution to the issue that DTV caused. It us frustrating trying to deal with people that aren't fluent in English and I fond the fake americanized names they give patronizing and offensive. Shame on ATT for such low level service. Cancelling tv and cell.

I called to get internet and TV. Never did the salesman that signed me up tell me internet wasn't available in my area. He just signed me up, scheduled install. Install is supposed to be here by 12pm it is 11:41AM. No text, no call abd nobody is here. I called at 10 to confirm appt at which time I was informed no internet was ever set up and they don't have it available here but the install person does show scheduled between 8 am and 12pm. They will contact you 30 minutes prior. So I sit here missing work at 11:44 now with no call and no tech.
Can we charge them for the hours of my life waiting. Bring lied to. Confirming I was lied to and still no service. Ggggrrrrr

A couple weeks ago I tried to make an account but the website didn't work so i contacted an agent who told me they are working on it now I waited two days then gave up and a week later I tried again but my phone number wasn't valid in there files and for some dumb reason the person I was live chatting wanted my address like that would help I don't recommend direct tv at all

While Directv's service may be acceptable (they give you tv, duh), no one EVER mentions the $485 early termination fee.

This might have been a handy bit of information to have PRIOR to my deciding to sign up with them.

Up until today I was a happy customer. There was an issue with recording programs. I tried several things but nothing worked. I called tech support.
I clearly explained the problem and then things crashed and burned. The agent was giving my confusing and contradictory information. I became frustrated and ended the call.I was totally lost & confused about what had happened. A few minutes later I thought maybe I just had a bad agent so decided to try again. The 2nd agent was also no help.
In a final attempt to resolve what I thought was a simple issue, I called back and asked to speak to a supervisor. I was told she was finishing with another customer and would call me back within 10-15 minutes.
After waiting for an hour and a half and still no call I cancelled my account.
Customer service - and I use that term extremely loosely- is clearly outsourced outside of the United States. I wonder if I would have had better success with a native English speaking agent.
I was really happy with the services offered by Direct TV and am sorry that tech support, or more accurately, lack of tech support, made me cancel service.

There's lots of reasons I don't like DirecTV, 1. Is getting the wrong info and year on lots of Gunsmoke episodes. 2. is that we can't get accidentally deleted program back. When Dish you can.

August 3,2023 we changed from Dish Tv to Direct Tv due to not having a weather channel, I was told Direct TV has 4 channels. The problem with this is we live right on the edge of a county where we could get the local channels but because we live on the other side of the county line we have to get our service that is 150 miles away so we still don't know if we are going to get blown away during a storm. When I signed up for Direct Tv, I was told we would get a $200.00 rewards card within a month, it has been 7 weeks and no card. I was given the lady name and phone number which I have now called 3 times and even left my phone for her to call me back. When I called about the rewards card yesterday, I will given another phone number which I called and was told I did not have any rewards card on file to be sent to me. I feel like I was lied too by this lady and we are VERY UNHAPPY WITH DIRECT TV

I really liked DirecTV in the start. Cable co. Were no competition. I'm not so sure since they were bought out. I see a change in everything, not sure yet if it is good or bad. Also I have gone from 65.00 a month for everything to 195.00 a month, ofcourse due to what I've added on but still... think maybe it is cheaper with cable?

SINCE AT&T TOOK OVER, WHAT WAS BARELY BEARABLE IS NO LONGER ABLE TO TAKE. PRICES HAVE NOT GONE UP anymore surprising but everything else has gone down. Switched to DirecTV NOW and although still in the starting stages, it is much more of a value.

FOR 8 YRS, THEY DAMAGE YOUR CREDIT EVEN WHEN YOU PROVE YOU WERE NOT AT FAULT.
ATTORNEY LETTERS, CREDIT REPAIR PROOF AND DISMISSED AND THEY STILL DO NOT CLEAR THE SYSTEM, BECAUSE THEY ARE CONNECTED TO ATT YOU WILL ALWAYS HAVE TROUBLE WITH ATT AS WELL.
DO NOT USE THEM. GO TO ANY OTHER BUT NOT THEM. DISHONEST COMPANY COMPLETELY.

I had direct tv for 3 year never really late on a bill well yesterday turn my tv their message on my screen so I called the number they say my bill over 900 their no way it could of I argued with 10 different people. I told them to cancel my service they kept sending me to different departments and then when I finally made the last phone call, they're going to charge me another three300 for early this condition disconnection fee I had them for three years when my payment went through last month and on June 9 of this year, I am highly disappointed in DIRECTV

Ordering new service, Direct tv stream... they charge you to own the equipment $120.00 per box monthly. 10per month. I saw the contract and backed out... cancelled order and they sent the boxes anyway making me liable for the 240.00 for boxes... they charged my account the 15.00 tax in order to even move on. Twice they charged me and twice they took it off... no one could even tell me to open the box and there was the label to return them kept sending me somewhere else time to refrain and get rid of partnership U suck... They were going to bill my account for service on July 14, service not installed until 17th SHAME ON YOU Do Not Subscribe with them...! Danger rolling on the floor, he just showed up for installation there is no communication in this company good luck getting anything done right what a shame in this day... all about their pocket... no channels anyway... and nothing on what we do pay for... WHY? Direct TV is co partners with AT&T for the lady trying to call them *******000 I do not know why... must have problems too!

I had to cancel my subscription as they cancelled all the shows my family liked watching. Will never sign back up with them as we can access via other platforms.

Go woke go broke as they say

I do not receive my bills in the mail like I requested. My bill keeps going up. I never received my gift card for signing up. My main tower was put in the kids room when I requested for it to go in the living room. When I request for them to come move my dist away from the kids window as it's a fire safety issue they keep canceling the appointment. I've taken time off work for them to come out only to be canceled. That's time I miss from work to pay my bills and feed my kids. I work paycheck to paycheck. I can't keep missing work when they won't do there job. I can't afford for my bill to keep going up when it's on a locked in plane for 2 yrs. How they do business is beyond me. I'm ready to go someplace else for service. Our just get a ruku TV and not worry about my a provider.

I might have to change to disk tv because direct must be to cheap to keep channel 338. I had been watching this station for years and all of a sudden its gone.