DirecTV

I had direct TV for over 14 years and I moved from Illinois to Tennessee. I called direct tv to cancel my services due to I was moving and I was told they could service my area when in fact they couldn't when the installer came out. When you call Direct TV they don't like to take no for an answer and I had called 8 days ago to cancel and they still had my account active. I was told by one caller that I would not be billed for any further services due to all of the issues they caused me. I would not recommend direct TV for anyone They are happy to sign you up but they don't like to take no for an answer as well as all the marketing calls you get to sign up for free services and then you have to remember to cancel them its ridiculous to the fact the I have blocked Direct TV

I would give this company zero if it were an option.
Direct tv is by far the worst company I've ever had to deal with in my long life. I've had bad service and it goes in and out and I've called 12 times. I've spoken to people who didn't know what they were talking about and said they would have a supervisor call me back, which none did.

Three times a technician was supposed to come out to my house to check the satellite, and they never showed up. Once they said they did come during the time frame, and it's not true, because I was home at that time. Another day they said somebody called and canceled. I have no idea who called because I live here by myself and I never called and canceled. On a day that I was out working, the time frame they were supposed to come was 4 PM to 8 PM. I received a text from someone at 11:00 AM that said "this is Directv technician." I tried calling the number and no one answered.

I can't wait to switch to a new company as I'm able to get all of my recordings on to another company's playlist. I will put this on Yelp and TripAdvisor so that others don't fall into the trap of dealing with this terrible company.

Error code 771. I call to get service for a faulty satellite. I explained that the receivers are working. As I spoke to "Ethan", out of this country, he explained that I have to add a service protection on "their" equipment to get service. A hundred dollar charge to get their service out to fix equipment I lease from them. He also explained that I can cancel after they fix and this way they would reimburse. I asked why do I have to go out of my way to do this? Your product not mine. I pay $165 dollars just for this service and now I have to add a service of $99.99. So I ask to cancel. I get transfer to "Oscar" who tells me the same thing but then tells me I will also lose my internet and my phone service as well. Plus a cancellation fee. What a way to treat a customer who has been over paying for this service. I only stayed with them because of NFL ticket. You can now just pay for that and get service any where else. So I told him I would call him back. I will look for different provider and have everything set before they just shut it down. Thank you for your help Direct TV. Once ATT bought you, all jobs get transfer out of USA. Great job.

I had been with Direct TV for 10 years. My bill had progressively increased and was atrocious. I called to cancel the service and that is when all the hell began. I had to call about 7 times "because my call kept being disconnected". I finally get through again, only to find out I have to call another number to cancel service. I was told we would have the service until a specific date and I had to return the 10 year old equipment by a specific date (was told I was already up through a certain date). Well, I got another bill for another month of service! I have been on the phone 50 minutes now trying to speak to someone about this! And this is my 3rd call today! First, they told me my December payment didn't go through. When I said I had the confirmation number and the debit that came from my account, they said it was the charges from December! I am so mad and keep asking to speak to a manager, but I think a manager doesn't exist! They are so terrible and their customer service is beyond disgusting! I'm still on hold as I type this! Cancel service, they continue to bill you. Yeah, makes sense... I hope they go out of business and everyone moves to streaming TV! Karma!

If I could, I would give DTV zero stars & instead a rotten putrid pork anus! This new GUI is virtually illegible (font size too dinky), unnecessary boxes & gradient black graphics cover 70% of the TV image while trying to navigate a horribly NON-user friendly menu. All this was automatically imposed on us on 4-20-2018. According to DTVs own customer forum, many customers are NOT happy with this new GUI as well, and those are just those who choose to be vocal about it. In scrolling to its origin, this has been an ugly issue since 11-2017. I feel for those who have been stuck with this GARBAGE GUI since then. DTV supposedly says they are working on some improvements... but Im not holding my breath. Ill believe it if and when I see it, but until then Im just biding my time out of this contract, and getting out of DTV Dodge ASAP!

Will I had directv for awhile now and the service has been great. There online contents are great.
Basically the whole experience has been above the bar so far no complains on my end.

They took double the amount out of my account for my bill. This created an overdraft, since I wasn't planning on paying them all that extra. When I called to complain, they told me to talk to my bank about the problem. MY BANK ISN'T THE PROBLEM! Not to mention, how terrible the service is, how expensive it is, and how much time I have to spend calling them to get issues worked on.

Do not do business with Direct TV. They will charge you for services that you didn't have. I canceled my service on December 5th and they told me that they would prorate the bill. They keep sending me a bill for a whole month of service that I did not have. When I called them to talk to them about it, they refused to reduce the bill for December. They ended up adding additional fees for pay-per-view after the service was canceled. This company is a bunch of thieves. DO NOT DO BUSINESS WITH THEM.

DIRECTV and mission broadcasting are apparently fighting about Fox channel. We cannot get fox while they are fighting that they should be reducing bills for people since fox is not able to be on and show the World Cup you get what you paid for I guess.

I have had Direct TV for many years. Direct TV is much more price effective than Comcast. They offer 150 channels in there basic package for less than Comcast. You can get 150 channels for $29.95 for 12 months, plus 3 premium movie channels. After the 12 month period the price for there basis package goes up to $59.95. This is still cheaper than Comcast. Comcast has a basic package that starts out costing more than Direct TV's offer from the beginning. Comcast only offers 60 channels of viewing. Since I installed for Comcast I should now. When I worked for them I never had them I still went with Direct TV. Sometimes you may loose the signal from a storm, It is not out for long. The same kind of power outages happen with Comcast. There digital cable is lousy. To everyone who has to purchase a provider make up your own mind. As for me I have already used both there is no comparison in my mind. To movie watchers everywhere I hope you get a chance to save money with a nice provider. I have heard other people say they don't care for satellite tv. I love it. www.directv.com

I honestly can't believe it took me so long to drop Directv. I canceled the first week in June. They told me my service would end on the due date of the 22nd - instead of doing the right thing and ending service & offering a refund. They said they would send out a return kit for "equipment." I finally received it July 6th & returned it that same afternoon. I have received several calls about "failing to return" equipment and I've spoken to several people. This past week I spent 3 hours on the phone with "customer service" telling me I now owe $144 for "failing to return" equipment. I called again and spoke with a gentleman in billing who said he can clearly see the tracking shows the equipment was returned. So why the charge of $144?!? WHAT A SCAM!... I reported them to the FCC. {I canceled my cell service with ATT in June as well... yea me!} On a brighter note, I'm very happy with my Roku & streaming - I can't believe I didn't cancel with Direct sooner - they are such an awful company.

Never will I have AT&T or Direct again! Do not trust anything that they tell you. I have tried to cancel my service 3 times now and all they want to do is charge more. Do NOT use them!

All I can say is wow! I have never experienced such poor customer service. The culprits are Direct tv and AT&T. I tried to combine services and have direct tv and AT&T internet installed in my family's home. I was given the runaround for well over a week. Direct tv gave me an install date of 8/15/22 and to make an extremely long story short, the service was never installed. They kept giving me excuses such as the technician in my area had a big workload or that a technician was never assigned to my installation. I had the exact same experience trying to get AT&T to install internet service in my home. I was given an installation date but no one ever showed up. Therefore, I cancelled the service request for both AT&T and direct tv. I went back to Dish and since I live in a rural area with few resources, there will not be any in my family's home. All these years I thought AT&T and direct tv were reputable companies but my recent experience with them left me feeling scammed! I hope to never have to deal with them again.

You get what you pay for with satellite service. Dish is a joke compared with DirecTV. DTV has the same negatives of all the cable/sat providers: 2 year contract, extra charge for HD, extra charge for using a DVR (beyond the cost of the DVR itself), prices go up a bit almost every year.

However, when compared to the alternatives, DTV provides a better customer experience. Almost every channel is HD -- which puts them ahead of Dish and Cable networks right there. Also, their least expensive channel package is actually fairly comprehensive (local channels, almost all of the basic cable channels) and offers far more channels (and more channels you may actually watch) than the lowest-priced packages from Dish or any Cable company. So you have to look at DirecTV's higher prices with that in mind. You get a lot more. And their promotional deals for new customers are not nearly as deceptive as Dish's.

Also, once you have been a customer for awhile they will give you freebies to let you feel as if they appreciate your loyalty. I like that they at least pretend to care about you, since this is a dying tradition in many businesses today (Amazon being one major exception).

I haven't had DIRECTV in nine years because I had so many issues with them back then. I just signed up and for two days I tried to register to be able to watch dIRECTV. The registration process had me going in circles consistently and then would move the timeout screen within two minutes of me being able to put all the information in and register it. I called customer service and asked them if they can register for me, or do it with me on the phone and the complete incompetence of the DIRECTV employee made me so mad that I said I'm just gonna end up canceling my service in the employee said we can go ahead and do that and I hung up. Nothing else was said, but then I got an email of a refund a letter, forcing me to return the stuff that I just got in the mail. So DIRECTV I'm telling this directly to you. You're a $#*!ty company with horrible employees and you don't know how to keep business. Not only that the algorithms to keep me going in loops for hours trying to just register to watch your TV after I've already been charged for it it's absolutely ridiculously stupid and you guys are the most professional morons I've ever ran into in my life. I will not recommend your service to anyone. Your algorithms had me going in circles even with the customer service help on the phone but yet they couldn't do it for me. You guys are mentally challenged and need to fire every single board member you have. Because of people can't even register for your service. How the hell are people watching it? And when you have two employees and a pretty smart customer, trying to figure this out that keeps going in circles and repeating the same process over and over, then your company is just mentally challenged and you need different people running it. Because you can't make money without people being able to register it's not rocket science it's pretty simple unless you have algorithms constantly making the same customer go in a circle over and over and over and over again. Your company $#*! and I tried to give you the benefit of the chance because I am reasonable but at this point I think the company is a joke and you don't give a crap about your customers

After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!

After being a customer for 20 plus years in an effort to reduce expenses I decided it was time to switch to streaming service. Because my bill had just reset 3 days prior they told me I would have to pay another full month of service because as of a year ago they changed their rules and no longer prorated bills. (Although when I switched plans they had no problem charging me more on a prorated basis).

The customer service representative told me they could discount if I stayed a customer but they would not cancel for another month. The also tried to tell me their services was more reliable with better quality. However, in just the last month I had several times when the service went out but when I switched to the streaming service I was able to watch without an issue. In addition I was told I will need to remove cards (and that can be difficult) and send those back and then take everything else to a Fed Ex store to be returned. They then proceeded to tell me most people decide not to cancel because it is too much of a pain to do all of that.

This has convinced me to never go back to their service. In the new world with multiple providers and options available DirectTv is the most expensive and least user friendly of all providers.

They are snakes and will try to steal your money. Increasing prices without telling you then not letting you cancel.

Bad service, had disconnected, direcTV went back too year 2006 and charged us for free movies, rent one get one free, had disconnected in 2016 ten years later

If u don't get their protection pkg they charge u $100 to come to ur house to fix their equipment that they installed why should u have to pay extra for protection pkg on their equipment. Direct tv has been having problems with ABC that they can't fix/resolve they blame it on ABC but my neighbor has COX tv with NO ISSUES with ABC customer service/support says they have done everything they can and still blame it on ABC but when I tell them that my neighbor who has COX tv with NO issues with ABC they can't explain why all they continue to say it's problems with ABC very bad service but they have NO PROBLEMS with deducting money from my bank for my bill VERY DISSATISFIED!

I was told that I would get my baseball games on the package they suggested and I don't get any without paying for it. The sound gets garbled and you can't understand the program.

I have had DirecTV for 1 year now I've had two different boxes I've had 5 or 6 different installers in my home they cannot fix the problem in the middle of the night my TV freezes up or better yet freezes up like on a baseball game or at the end of the movie not pleasing to watch the TV cannot wait to be able to buy my way out of this contract would never recommend them to anyone

I had directv on sattelite, now on fiber. Cant get rid of channels I wil lnever use. Can't get rid of the "get HDO" 'Get disney+" tnhere has to be 30 entries in my menu. They just updayed the recording menu and I can't see my recordings without 30 button clicks through multiple screens.