DirecTV

I was with DirecTV for seven years - On year five I started having trouble with HD stations not coming in - For over a year they sent technicians to FIX the problem - One technician was here for four hours and then told me they couldn't fix it - Every time I requested a payment adjustment because I wasn't receiving what I was paying each month, their answer was raise my rate every six months - They would not work with me for a solution - DO NOT USE DIRECTV!

I have cancelled my subscription and then was hounded sales calls. After listening to a sales call, I decided to resubscribe to DIRECTV. I had to sign a 24 month contract with the understanding that I had logged into a price for that 24 months. To find out that I only had 12 months of the price guarantee. After 12 months, I called and talked to one by three representatives of DIRECTV and was told all three representatives that the price guarantee could not be reinstated for my final 12 months of the contract. At this point, it is actually cheaper to cancel my subscription and pay the cancellation fee which will be half of the inflated price for the final 12 months. I will be canceling my DIRECTV subscription soon, and will not go back to DIRECTV After being a loyal customer for 10+ years.

The picture and the sound are as much as 2 minutes off and are uncoordinated- the service cuts out so often you pretty much need to have the remote in your hand- the service is truly deplorable

The weather often ruins my shows. People pay for the service, but are not reimbursed for the inability to utilize it. If we don't pay them, but use the service, they'd charge us up the bum.

They're horrible they bill you like really fast and don't get behind they disconnect your service very fast and your bill amount is never the same and your price keeps going up and up and up run run fast as you can Don't get them DON'T GO WITH DIRECT TV.

I have recently paid a bill and they said they have reversed it back to my account and they give me wrong account number they supposedly sent money to and keep getting running around and getting running around I did not believe another friend when he has said that he has paid his bill and they said they hasn't and he ended up paying it again and never pursuing it I'm not paying a bill I'm switching to Xfinity I would not recommend AT&t or DirecTV to no one

Directv has been unable to settle the issue with Atlanta nbc network but want to charge for it anyway

I like their service but I think these guys need a makeover to really please their customers. Would like to update my review once they have updated their service.

Had direct tv installed June
Never worked properly.kept receiving messages onscreen saying 'waiting on receiver'
Called to schedule appointment
A week later. Repair came replaced genie, and receiver...same issues.on the same day.
Called repair man back to tell him no difference.he would not answer phone.
Called customer service to report issue.
They scheduled a service for 2 days later...they said time frame of 8-12.I called at 1130am (after missing work again for appointment)
Customer service said someone should call me shortly.
It was a total.no call no show.
No one called.from customer service.
I am currently paying $125 monthly.for service which is only basic channels.no movie channels.no sports.
I called again this time to cancel service.
They said a 'case manager ' would call me back(because apparently you cant cancel with just a regular representative?)
3 days later (today) case manager calls to see if a I am enjoying the service)
I told her no.and that I have missed work 2x and still no sevice...
She says 'sorry' and that she will connect me with someone in cancellation department.
Then click! I was disconnected.
Believe me
Do not use these guys.
Worst service.
The repair man even added all the new equipment as a charge on my account that I didnt authorize
$750 lost in 5 months..

OMG there Service is terrible. My system is down and first appt is 10 days out REALLY! IF YOU CAN NOT TAKE CARE OF YOUR CUSTOMER BUT NEW SERVICE WHAT I HAD MY NABOR DO. THEY WILL BE OUT IN 4 DAYS. CAN NOT SERVICE YOUR CUSTOMERS FAST BUT WILL SET UP NEW CUSTOMERS FASTER. STAY AWAY.I AM CANCELLING THEM MY ATT PHONE AND INTERNET. GOING TO ANOTHER COMPANY

The worst still even merging with att still the worst service ever. Has this service over twenty years ago so thought would try it again was I wrong again still really bad.

I have had Directv for 14 years. Our satellite service was knocked out by a nearby lightning strike. The landline phone company was out here 3 days later and fixed what was damaged and we were up and running. It is now 3 weeks with 3 scheduled appointments that were all canceled by Directv with no explanation. The technical phone support is in Malaysia or somewhere on the other side of the world. A supervisor shared that they do not have valid schedules to plan appointments and an actual American rep in Texas said that she could see NOTHING ever actually being scheduled for us. So, some automated remote scheduling system is sending me texts, emails and calls confirming my appointments and then... they cancel. I've never seen anything so stupid in my life and it's a business model that should not possibly be sustainable. But maybe that doesn't matter... they clearly have more customers than they can support and they apparently just keep getting more suckers.

Even after contacting MasTec, the subcontracting company for DirecTV, the issue is not resolved yet and it's been 3 weeks and 4 days since calling.

Installation canceled 3 times what a freaking joke. Wasted my whole day waiting. NEVER WILL GET ME AS CUSTOMER AGAIN. Another appt cancelation due to staffing issues but yet I'm already being billed. What a joke

Be careful of the wording g direct t.v. Says to you when need service my roof was repaired movers took dish off I was hesitant about putting back on roof decided on ground install serviceman showed with no mounting hardware customer service work order said dish on roof just needed repositioning I counted have done that ground install is $50 when got direct tv was told no charge for putting back on roof or if needed altering line of positioning anyhoot we agreed to just put back on roof job done today I called them to make sure not getting charged for service not done or needed on messed up work order they charged me telling me it was relocated they now it was just reinstalled but they just playing cute word games bottom line I didn't have "relocated" just "reinstalled" which I could have done myself there is no charge for reinstall or repositioning tech did 5 minutes of work done and gone even roofer said just call call co. They just put back up simple reinstall or you do so these morons charged me anyway if I pay I will start with this review of these biden era crooks and legal action next and yelp make all these commie crooks pay more.

Worst company ever! There is no communication that doesn't go thru at least 2 people first and neither ones knows what the other one has done. What makes this whole thing worse, I don't many choices, I live in a rural area and my Choices are very limited. But even with that being the case, they should all try and get on the same line. We have been waiting weeks to get service, and this last time I called, I called 3 times prior, they said they didn't come when the email said they would come because no one verified the appt... what? Nobody called me, so I figured the email you sent to me was verification. Then, the 4th person, I spoke to today kept me on the phone while she tried to contact the dispatcher who sets up our area and couldn't. She said she called over a manager to help her with the call. I was on the phone for 1hr 7min 15 sec. I now have a new date for installation, but not with the people in our area, she said they are sending someone from another dept. I hate that just because we choose to live rural and you offer us service, that you treat us like we don't matter.

I was a former customer of Direct TV for 2 years. I even continued for two months after their dispute with NexStar. I finally decided to leave them as the Fall Football season approached. After the dispute seemed to have ended I decided to go back to them. The way they work as soon as you agree to sign up they immediately want your credit card information and they bill you for $99.99. As soon as you sign up and I logged on to the service I had problems. I worked with the guy who signed me up and said he was qualified Tech Support technician. After working with him for 1 hr and 17 minutes we had still not solved the problem. I had an appointment coming up and told him I would call back after my appointment. After my appointment I called them back and a young girl answered. I told her I needed to speak to Tech Support, and she said she was a technician. We could not solve the problem. She handed me over to a Supervisor, and he said they needed to send me a new cable box. At this point I was pretty much with what they were saying and I told him to just cancel the service, and told him to cancel the charge to my credit card. He informed me that he would not do this. Keep in mind this was on the same day that I started the service. Direct TV literally stole $99.99 from me. I urge you to be very careful when you deal with Direct TV.

If I could give less than 1 I would, after installation I was charged more than What I was promised, when I tried to cancel after my first bill because the overcharges I was told that the cancellation fee is $400, when signing up I was told I'm not in a contract, I was with spectrum for 4 years never had a problem, the reason I switched to direcTv is because the fake low price that they offer till you get the Surprise charges on ur first bill, can't wait to go back to spectrum

It's fine til you want to cancel your service. We did everything as specified and were owed a refund of $53.63. That was 6 months ago. Still waiting…………… we returned our equipment within days of canceling, prepaid our last billing online so we would get a refund. 1st they tried to say we didn't return equipment on time ( LIE) then they admitted they got equipment on time, admitting we were owed a refund. Took three months to file refund. 26 days later we're still waiting on refund. Have made dozens of calls to customer service. Most calls eat up 4hrs out of my day speaking with various representatives who's calls magically drop out just when the details of our refund are supposedly coming, then I have to call back and start all over again. We have gotten no where. Ready to file small claims court to resolve issue. That will cost us $40 more than what we are owed…. See I have to imagine they count on that. That you won't do it, and they pocket your money. I even tried calling the refund vendor who told me they have no record of our acct or refund and to call Direct Tv back. What's NEW!?!? We've gotten no where. They have soaked every dime they could put of us!

It's horrible, I get basic channels and pay $149.00. It's starting price was $69 and Diretv continued to raise their price. I questioned about changes and get tossed around, never a clear answer.

I emailed the content below several times. Spent hours on the phone & chat! They intentionally want to wear you out. They know that that are on their way out of business. Horrible customer service and reviews. They will have No customer Retention and eventually go bankrupt. Therefore they do not care about the customer. They just want to suck in as much money as possible before the inevitable happens!
FULL CIRCLE!

To Directv:
YOU HAVE NO INTEGRITY
I was scammed by a person named Gabriel at *******616. ( Slick Retailer)
I am older, and after I realized what it happened, I canceled with Direct TV immediately I never gave written consent for anything!
You sent me over 20 emails trying to get me to agree to this I've kept every one of them as reference of you being over aggressive & harassing me! I did not respond to any of them. I did not agree to anything! You are wanting to charge me $480 For having equipment from Nov 15th to Nov 22 (7days)
Everyone is on the other side of a situation at some point in life. I cannot believe a company would not be better to their customers. If you have any hopes of retention with customers, then drastic change is necessary! These actions by you are a sign of lack of integrity and worst customer representation I ever experienced! This is purely unethical business practices!

The technician named Marcus Tillman came to my home and installed my internet service. He was right on time and completed the job quickly. He was extremely knowledgeable and pleasant.

Gas and groceries have doubled and Direct TV raised my bill by $50. I am cutting the cord. Returning the equipment is proving to be a nightmare. My first call was to cancel service. They took several days to get around to scheduling the stoppage and I never got an email or mail with instructions for returning the equipment. The only thing the website told me was what had to be returned but no additional instructions. Three days after the cutoff date (which I eventually located by signing in to the site) I still had no email and called again. I was told that FedEx would package the equipment to send back and all I needed was my account number. After a 20-minute drive to the local dropoff location I was told that I had to have an RFN number, whatever that is. I called again and was told that they would send me a label - by snail mail, no less! And it would take another 3 to 5 business days. It looks like they are going to require me to pack it up myself. I asked to speak to a supervisor and was told that there was no supervisor available to speak to me now because they were helping others. I just want to get rid of the equipment! I am so mad I could spit. I would love to find one of their trucks and throw it into the back but they would charge me for that, too! When this is finally over with, I am never going back to them. I am tired of being gouged and charged for services that I don't want or need. I am so mad I want to just spit! Oh, also, they dropped OAN.

Not a bad company, not great either, all i wanted as a child was Disney XD. Now i need to fill in a hundred characters because Direct TV is just average satellite company