DirecTV

Sooo we've (myself and my honey) have been a DirecTv customer since January 2015. The price of the promotion of the package we ordered it was $39.99 /month it included free installation for up to 6rooms all premium movie channels for 3 months and an inclusive sports package. And I'm not an idiot I knew there would taxes and blah blah blah BUT when I confirmed the order and paid for the 1st month the woman told me with taxes and fees included my monthy bill would be $68.47/month. SWEET! I got my first bill and we owed $72.63. OK alright its only a few dollars let it slide. Every month along with our bill we will also get a newsletter and every month there's a memo that always says check your bill for new charges. And every month there is in fact a new charge. So NOW my monthly bill is between $83-89 depending on what fee/charge they feel like tacking on for that month. That's a $20-25 difference from what was "agreed" on. It doesn't sound like a lot but its a nuisance. And for what? Our package has 250 channels and we only watch 45-50. We had to get the package we did bc the channels we "had to have" (their words) were (of course) in the more expensive package. The HD is charged AND we get charged for the Local channels... charging for local?! We would bow out gracefully and switch to Dish but we're in a 2 year agreement and will be charged $40 a month for canceling. I'm not looking forward to what my bill will jump to in January when we start out 2nd year...

DirecTV recently introduced a new programming guide. Typical of DirecTVs practice of introducing new services with no directions, subscribers are directed to www.att.com/directvredefined for more information. After confirming I had the equipment required for the new service, I was still unable to access the service. Based on past experiences with DirecTV, I reluctantly telehoned for assistance. After being put on hold multiple times, I finally convinced the rep I was not calling about AT&T Telephone Service. Of course, she transferred my call to a rep requesting the same information I had provided four times already. More effort was required to convince him that I was not calling about problems with my DVR. After putting me on hold three times, the rep advised me that, while DirecTV had sent me a message announcing the new service and while I had the equipment required to access the new service, he could not forecast a date in days, weeks, months, or years when I would be able to access the new service. While I have grown accustomed to DirecTV changing their services without warning or directions, this was a new low even for DirecTV, who was promoting a new service that would be provided automatically, but (subscribers had no option to decline the new service), but no notice was provided that it was not available in all areas and there was no telling when it would be available. I did not think it was possible for DirecTV, s services to get worse, but AT&T has accomplished the impossible!,

Just to add 1 more channel my bill would go over $200 a month and I do not even have movie channels it's a it's a damn shame

We have been Directv customer for 17 years. When AT&T bought them it has went downhill. I used to have to call every year to get my package lowered in price. They used to call it loyal rewards. Well this year when I called they informed me that there is no rewards at this time. I'll have to keep calling back. For being a loyal customer for 17 years that's what we get. Keep spending and wasting your time to call us back! I don't think so! People down the road from me signed up and got same package as us for $95 a month and we are paying $190 a month. Great way to treat your loyal auto pay customers DIRECTV! I called to cancel service. Lady says you actually pay a month in advance. You will screw yourself out of a few weeks that you already paid for. Ok. She scheduled it to shut off before next billing cycle. Said I would owe nothing. LIE! Got a bill few weeks later saying we owed for a month of service. I disputed it. Received a letter saying all charges were correct. I told them to listen to phone conversation, we did exactly what the employee told us to do. They say they record conversations for accuracy. Well why not this phone conversation? I'll tell you why. They are so desperate for money they are making there customers they still have pick up the slack for the customers they have lost! That's why your bill is so high! Don't use this company! We will never go back to this company even if it was the only option we have, never! Was paying $190 a month for the worst service, shows we have seen millions of times. Switched to Verizon and now pay $25 a month for streaming! What a game changer! Hmmmm $190 or $25 a month? Goodbye DIRECTV. Maybe you should start treating your loyal customers better!

I've been a customer off an on with DirecTV for years. I recently went back after cancelling my services, due to cutbacks on the job. I had to pay $199 upfront, because of my credit report... ok, no problem. Depending on your credit determines if or how much you have to pay upfront, before you can get tv services with them. I paid it on 1/4/21. My next bill was due on 1/30/21, which was paid on time and has been every month since.
I got an email from them on 4/13/21 stating my next bill was $199 more than usual. I called to see what was going on. The first rep stated that it was a credit charge for receiving services. I told him that it was paid upfront in Jan before my services was activated. After he took some time to go over my acct, he returned only to say the exact same thing. I requested to speak with a supervisor or manager and told him that I didn't want a call back, I needed to speak to them now. Once I explained to the manager what was going on, he looked at my acct, and agreed with me. He said it just magically appeared and I told him, just like it magically appeared, it should magically disappear. So, after it took 3 dropped calls on their in, speaking to five different reps, two hours trying to get it resolved...
I was finally able to speak with someone who knew how to resolve the issue and get it removed. He open a claim for me to have it removed and said it would take 7 days to process.
DirecTV's billing dept isn't accurate. I've had similar issues in the past with them. At times I've had my bill go up without notice and had to call to get it resolved. I like their tv services, but their billing dept is a huge headache at times. I highly recommend that people keep their receipts and look over their bill throughly. Especially since already paid transactions just "magically appear" on your statement.

I canceled Directv in 2019. Reason being my bill was constantly rising. I spoke to a representative that could do nothing about the high cost. I then told the representative I would be closing my account. I later paid my last bill and turned in all equipment. Not long after I received notice from Directv about my equipment wasn't returned. I told them when and where I returned the equipment. Next thing you know I received a bill that I knew nothing of. Of course I ignored any other spam contacts. In 2021 Receivables Performance, a collection agency representing Directv sent my so-called debt to the Credit Bureau. First I wrote a dispute on the collection, but I know my character was in doubt. I then called Receivables Performance, I spoke to a young lady that was able to see the dispute I had wrote. She went on to tell me after I explained in detail the samething on the dispute. She said, Elroy I think your a honorable person. She went on to say that my last bill was paid in full and that the 337.00 collection came from a charge that comes every two years. At the time you closed your account your two years wasn't applicable yet. I knew this wasn't right. She said I could have a full balance paid for discounted rate of 185.75, I agreed. I paid the money in order for my credit score not to be impacted any longer than it had to be.

I would never do business with them again. They do not stand behind their word and their customer service is a joke

As several other reviews have already noted, when you cancel DIRECTV don't expect any refund, even if you just just service for 1 day of the billing cycle. We have been with DIRECTV for about 5 years, mainly because we live in such a remote area that the only option was DISH or DIRECTV. They are truly a very poorly run company, and every month we wished we could get rid of them. Finally another company is offering service in our area and we signed up with them almost immediately. When I called to cancel DIRECTV it was in the middle of a billing cycle, and I have been charged for the whole month, even though on the last billing statement it states: "We will automatically process your refund. Please allow up to 6 weeks for processing." When I called 7-1/2 weeks later, I was told they charged for the entire billing cycle by considering the last day of the cycle the day the service was terminated. Quite a ripoff. I have reported them to the FCC & the BBB, and have been reviewing them every chance I get on many different formats. I notice their overall review on most formats is very low, so everyone agrees. Please help spread the word about DIRECTV.

230 channels over 100 dollars. No special channels, 25 to 30 usable channels, all the rest unusable or just advertising worthless.

I try to give them money and they need the authorized user to approve me using my card. The worst company.

Bring back AWE! It made no sense to discontinue it. AWE was the best travel channel on cable. Nothing is close.

This all started with a trip to Sam's Club, a salesman at the AT&T/Direct TV kiosk asked me "who I use for my cellphone provider" After talking for a while we decided to switch from Dish to Direct. We have a pretty basic plan through Dish and only pay $70 per month for the service, I was told that I can get a much better package (more and better channels) that included the "sports package" all for $80 per month. It was explained to me that we can buy the boxes that we need for additional tv's and this would keep our monthly bill lower, however, our first bill would be very high due to all the equipment. So just to recap my Sam's experience, I was getting Direct TV for $80 per month with so much more than Dish.

Three weeks later we finally get the system installed. The installer had the wrong information and went to a different address, showed up several hours after he was supposed to, the system could not be set up that day due to some type of issue! The installer came back the next day, he explained that the setup would take around 30 minutes… 3-1/2 hours later we have Direct TV. Come to find out the home office never made a work order for our address. (I understand this is not the installers fault and I do not blame him for any of these issues) I was not able to be home during all this, however, the wife filled me in on the inefficiencies of this service. Once I was able to turn on the TV and search through the channels, I quickly realized that I do not have the sports package or any of these other channels that were discussed at Sam's. I figured it was a mistake and called the 800 number to get it resolved. I was told that what I agreed to is set up and if I wanted the sports package it would be an additional $14 per month, I asked how much am I paying now for "what I agreed to" the rep says $130! I told them what the sales rep said and at the end of a very long conversation it was decided that they could not help me. We had direct for approximately 1 hour before I canceled their service. This was a bait and switch! If I wanted to keep my service and get all that I was promised, it was going to be around $155 per month. Stay away from this company!

I had them in the past and they were great so when I moved, I decided to contact them again. I also asked for Internet. They contacted a secondary company didn't let me know. It was a secondary company. The internet company showed up (who I thought was direct tv until I signed upon completion) damaged my home and hooked up Internet That wasn't even powerful enough to run my TV n it never worked. Of course both companies charged me like it worked. Then the company told me that I needed to return their satellite dish parts that were located on my roof if not, they were going to charge me. So I was already really pissed with DIRECTV. I decided to get rid of it so I was waiting for the boxes to send their stuff back after two months of waiting I called and then they told me they weren't coming n asked me a disabled mom to drop it off at the UPS so within a month of me talking to them I drop their equipment off. I just received a bill for over 400$ n I've had this number blowing my phone up. It turns out it's DIRECTV is trying to charge me $400 for these boxes I had. These people have been calling me for five times a day from different numbers harassing the $#*! out of me about money I don't even owe DIRECTV. I'm at a point where I'm afraid to hire a pest control guy because all these big companies are dropping the ball so much n I'm tired of fighting them over these insane bull$#*! bills n then costing me $ n damaging my home. They try to send me a bill after they mess up! So now I get to waste time fighting with DIRECTV after they were the reason why the boxes didn't get returned on time! I love how they're allowed to completely dropped the ball and then they expect me to jump up and go handle their mistake if not they charge me. Like seriously if you can't find decent employees that know what they're doing then you need to step down n stop trying to $#*! on ur customers.

Bad customer service you don't have 10 days to make up your mind to cancel 470$ if you do cancel in one week

When you are a valued customer, you should be treated with more respect poor poor service, thank him very seriously about canceling! Today

BEWARE of DirecTV or AT&T they are a total SCAM!
BEWARE of DirecTV or AT&T whoever they are they are a total SCAM! I was told several different things many different times on a 3-hour phone call with them. They tried to scam me after my order was placed and confirmed they told me I owed a total of $19.95 for installation fees for TV home phone and internet after my order was completely placed and I got a account number and a confirmation number he said he needed to go back and set up my Internet and home phone and said I had to pay a extra $100 to get those installed and that would be charged to my debit card Monday after the installation and I said ABSOLUTELY not! Cancel this whole order I'm not going to give my business to a company that is IMMEDIATELY trying to SCAM me. He then went on to tell me he could not cancel my order because the cancellation department is in quarantine but all of the other departments were up and running except for the cancellation department and they were going to charge my card the extra $100 without my consent. And after installation they had to charge my card another $257.08 for 6 months in advance services. This company is a total SCAM DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! I then had to call and cancel my credit card to avoid all these illegal charges they were just going to help theirselves to with my account number. This was a horrible experience and they were going to wipe out my whole bank account without me even knowing so be very careful!

Overpriced all the time 169 dollars at month when they told me is 108 they lied to me all the time I'm done with them

They lie to you and do not stand behind what they say they will do need to be shut down! Only interested in money!

Didn't even bother to show up for the install date! What a joke, don't even bother with this company, they're a complete joke!

This company's quality of service is not equal to what they charge. There is not enough of what the consumer wants.

A couple months ago, AT&T bought out Directv. The format was changed and I can no longer read any of the information. And in July, my charge more than doubled!
I've had more problems in the past 3 months than all 10 years we've had it.
I called to speak to customer service, and had to answer unrelated questions to an automated system. I was put on hold 4 times when I finally did get a live person, who after me going through the same things I had to answer the automated voice. The first person had a very heavy accent and I had time understanding her. She then told me she would transfer me to someone who could help. I then was put in cue for a long time. When I finely got the next live person, she was in South Africa, and I once again had to go through all the same questions. I then was once again transferred to a man in the Philippines, he did the exact same thing. At this point I told him to cancel my account.
He then said he was unable to do it and transferred me to someone in Mexico!
I told this person to cancel my account, and another transfer, this man was in the USA at last. I told him that I had been on the phone more than an hour, and I decided to cancel my service. I was polite, and explained the issue of not being able to read the information, to which his response was that they were getting calls about this all day, everyday, since it was put into place.
Then I told him my bill had more that doubled! He told me that his job was (customer satisfaction) and he would put me back to my old price. This cooled me down, I thanked him and. Kept the service.
But I just got my next bill, and not only. Had he lied to me. But the price was now nearly 3 times the price that I had prior to July!
AT&T SCREWED UP WHAT THE BEST PROVIDER. Pretty much like how it was when it was my cell phone PROVIDER

I paid my bill then received a email stating my bill was over do and I paid and found out bill was paid ask for a refund

So I went to an AT&T store. I was have Financial issues and was looking for a lower price package than what I had. I wasn't trying to eliminate the service I was trying to get a cheaper package so I didn't have to cancel my service. AT&T representative talked me into Dtv stream. I got it home and within a few days of trying to figure out how it works. I realized it didn't work for me. So life happened work, kids, etc. I called to cancel the dtv stream the guy on the phone said return it to the store. So while on the phone with AT&T's representative I brought it back. One guy said sure let me just have the manger override it. Sorry you weren't happy. Then the manger just flat out told me no cause I was 4 days passed the return date. So the representative on the phone sends me to usps to ship return it. After 2hours of running around I was told I couldn't return it. And will be charged 115.++ for the less then 30 day equipment. Upset I cancelled my other Dtv service which I had for over 2 years. Here I was told I would be charge an equipment fee if my old equipment wasn't return in 10days. Now since I cancelled all my Dtv services. I'm hoping AT&T see this review and Reconciled the situation. Before I find another cell phone provider and cancel my 20+years of service. My son has already cancelled his Dtv and is ready to cancel his cell service. 3 generations of AT&T loyal customers about to be gone do to this issue. I am more then willing to send back this brand new equipment that is only trash to me now.