DirecTV

If I could give negative stars I would. They neglect to tell you a huge amount of details. While there is no contract we just cancelled our service and they will not refund any money. They also do not take back their equipment and charge you for it after you cancel. We cancelled because of constant channel freezing, shutting down, lagging or simply not working at all Do.not get DirecTV. Not worth the money or frustration.

Signed up for Directv and was told we would get a $200 Visa Card after 3-4 months, now after 6 months called Directv and it expired. We were never told we had to call them with 120 days to ask for this card. If you advertise to send a Visa Card after so many months, JUST SEND IT. Rip off. After our contract is done, we will move on and never return (if we wait that long). Beware of their false advertisement for the Visa card special.

If you can understand the tech person, it's no indication that they understand you. It's extra frustrating when they always start off by telling you to check your cables. Then reset the receiver. Then they blame the weather. They raise prices after they tell you that you're locked in at a certain price. We have to call them every month to remind them when we get our bill. We recently replaced our dvr and our remote. We've been having problems ever since. And now they want to charge us for a service call. Is it possible that they are actually worse than Spectrum?

I have been trying to get my Directv service moved from PA to NC. I have come to believe that is now impossible. I have been working on if for weeks and am still no closer to getting it installed than I was at the beginning. First time the guy showed way outside of the window. So then it had to be rescheduled. I repeated it over and over, I have no equipment, you need to bring everything. The guy showed last week and of course, brought no equipment. So he tells me what to ask for to get the installation set up again. I do this last week as soon he tells me and set it up for today. This time, no call, no show, no email. So I have to call at least 3 different times to get someone who knows anything or doesn't hang up on me. They finally tell me we have to set up a new account instead of moving the old one since I have no equipment! The same thing I told them repeatedly b4. Supposedly they are coming tomorrow with all new equipment to install. We will see. I am betting it doesn't happen.

Customer for 25 years and they won't even replace remotes so they say I should keep paying 230 a month even though I can't get what I pay for so much for customer loyalty by by thanks for taking my money for source poor servic

I was with DirecTV for over 35 years at the end of that period my bill was almost $200 a month including internet, no pay stations no pay-per-view just regular TV and internet. They keep telling you your promotions are running out and there is no promotions available at this time we had a bad windstorm I ended up leaving them. Now I have T-Mobile internet at $50 a month locked in for life and I am streaming on TV I have more stations now than I did with direct.

DIRECTV can't get their s*** together. Three different channels I wanted to watch today were unavailable because contracts had expired. It would be different if this weren't a common place event. Sort out your business dealings. Doing anything else shows you have zero regard for your customers. This has everything to do with corporate profits at the expense of customers. 1 star, only because zero is not an option. Do not recommend.

Continued and ongoing loss of signal and problems getting service. Techs have been out multiple times over the past year. Works for a few weeks then doesn't. I spend more time on the phone, climbing over furniture and trying to connect. The phone bank you call is horrible. I haven't had service in weeks and asked for a credit on the $300 a month bill. Nope. Agrumentative. I was against the AT&T purchase, it has been a disaster. At&T lost millions of customers since it purchased Directv.

I was told when I first purchased this direct tv I had a two year contract with a set price. When close to the end of the first year I called to make sure the price would be the same I was told the price would be the same the next month I got my bill it was doubled I called and they wouldn't lower my bill after explaining what happened. So I cancelled cable end up paying double for the next month the following month they sent me a bill for canceling before me my contract was over for 255$. It was the worse experience I had with a cable company. I would never get any of there products ever again. For anybody looking to try this direct tv I would say don't worse experience ever and they lie. DONT GET IT

Worst customer service in the universe. 4 different people to get to the "decision maker". $20 compensation for losing the channels we watch 40% of the time. F… them. I am not paying the last bill and will go to court to defend these Nazi's. Arrogant, unfair, etc. And by the way, the package includes bay tv which I don't watch and consider a perversion but they make me pay for that trash. Suck me direct tv.

This company has gotten ridiculous! I changed the program for 3 days and went back to family channel and they took 2 news channels we had always had off. They said they changed programs in nov and when we changed programming we could no longer get all the channels we had before! We will be looking to do something else. Us paying them 20 years means nothing! If I could give a rating it would be in the negative number!.they said if we pd $50'extra dollars we could get the news channels back! We have had these channels 20 years!

I know that is a strong header, but I have had at least a dozen times over the last several years where they add a package (for a promotion) that we didn't request or use, only to find our billing $20-40 higher. Then we have to call in and get them to remove it. If you decide to deal with them I would advise against auto pay- they'll charge more to bill you- but they won't have the ability to take extra money without your approval. In my personal opinion this tactic is both incredibly unprofessional and dishonest. Of course the customer service has been trained in all the right things to say. "We understand. We will make sure we fix this. We are sorry for the inconvenience." Less than six months they'll repeat it. The company has become very skilled at sneaking extra money out of customers and many won't notice it. Crummy company

An obsolete service designed to drain consumers of money. They have no respect for long-time customers and find endless ways to keep nickle&diming with a bunch of made-up costs. I HIGHLY recommend cutting the cord and never getting involved with this shady company for ANY service.

Don't lose your satellite connection. It will take days to restore, if you're lucky. Even after being a customer for over 20 years, it matters none. There is no VIP treatment. Obviously will be revisiting other providers as soon as possible.

Direct TV expects people to set everything up on there own. It's way to difficult and many seniors are clueless. If you call to get a service rep for assistance the phone call is another whole problem getting someone to talk to. So we have a kit and know clue how to install it. I will probably have to send it back and pay the $500 fee. Please inform people you know that you have to do everything yourself and stay away from Direct TV

After two weeks of lengthy holds and phone transfers, I finally went to the Direct tv store where I signed up 6 years ago and asked him to cancel my cable. He told me I must phone to deactivate. See my opening sentence. He said he could do nothing AND I must send my cable box and modem etc via UPS to an address he told me I must find on the website. The alternative being an additional $130 charge. When I left without their cable equipment, he followed and as he hollered "don't leave your s.t here", he threw the equipment about 15', landing in the parking lot. I've cancelled my auto-pay thru my bank to avoid having any future problems with AT&T. Sebastian, Florida Buyer beware!

I am old with terminal cancer so decided to give up U-Verse and went to D-Streaming. Have had it for 4 weeks & love it! Could not have had a better answer to my prayers so my wife would have a platform see can use and this is it. I'm sure there will be issues but overall 2 and thank you att

I wasted almost an hour with technical support only to learn that their only recommendation was to replace the receiver. Then they had the gall to charge me $19.95 to ship it to me. They claimed to give me a special UPS discount.

What BS.

My father had directtv through At&t. He passed away on 09/7/23. I have been dealing with his funeral arrangements so I had no had an opportunity to cancel his services. I called today, 10/4/23, to cancel and they are still charging for service up until 09/28/23 even though the billing cycle ends on the 09/21/23. Ann who assisted me was so compassionate and tried her best to have them back date a little more but her supervisors refused. We didn't have money for his funeral services but are expected to pay $425 for a service that has not been use since 09/7/23. I was thinking about getting Directtv since I have AT&T but I definitely will never considered them after this and will definitely ensure others are aware of their lack of empathy.

DO Not get DirecTV! The rating is a minus 10 between 1 & 5! Unfortunately where I live we cannot get cable or Internet services. So, whe got DirecTV. Huge mistake! First of all you have to sign an agreement, which I do not mind, if you get the service they promised you. It did/has not happened. Three months into our agreement our signal is out again. We are once again waiting for a service technician to come out. When you call to talk to some one from another country that you cannot understand a word they are saying. Our country have gone to Hell! AGAIN DO NOT GET DIRECTV!

My experience happened on 1-30-24. Here it goes… I'm working on a clients house (elderly couple) and today they lost their TV. Which is a big deal for older folks! They came and got me so I made a phone call to help out. After 30 minutes of being on the phone with a woman I could barely understand, she continuously attempted to get me to diagnose the problem. I repeatedly asked her to simply send a technician that knew what they were looking at. My repeated requests were constantly denied! Then to top it off, this woman had the audacity to ask my 89 year old client to get up and do what she had been asking me to do. After hearing all of this (speaker phone), I took my phone back and told the woman, how dare you ask an 89 year old man to walk around and do a technicians job! Shame on her! 28 minutes into the conversation, I was finally able to schedule a tech to come out. I absolutely could not believe the nerve of this person! I would hope that at a minimum, some form of reprimand would be enforced on individuals like this! I pray the conversation was recorded and finds its way to the proper person!

Really heading down the drain. Have to keep raising prices to offset the loss of customers. Never ending cycle until their business model dries up and goes away. I am only 1 subscriber but they lost me today with the most recent price increase. Goodbye and good luck...

Two hours on phone hold and then agent answers but hangs up saying she can't hear me. Tried chat after 15 minutes someone came on line and during process told me to turn of router/modem and then the call was dropped. With every person you have to go thru the same testing steps or no service will be sent out.
Absolute disgrace - time wasting - incompetent - fire the CEO. Everyone must be working on the next price increase. DO NOT SIGN UP