DirecTV

Been with them since the nineties.Each year the service & billing,personnel get worse.
Now this time around with customer service was the last straw.Are these folks Chinese or what? They don't hardly speak English & interupt every time you try too talk.Also tired of them saying they can't hear me & punching the buttons too make a beeping sound,Also both departments said I could not speak with a supervisor. 82 yrs old.Too old too put up with this any more.

Direct tvs over advertising is the cause of the Mass Exodus of its customers. And yet they steadily increase the amount of advertising sold. Coupled with miserable customer service it's NO surprise their programming has been severely affected.

Do better Direct TV, or AT&T whoever the hell you claim to be now.

Just terrible customer service. They connected a service that was not requested and then continued to send me equipment and charge me after I told them that I had not requested it. I thought we finally resolved it, after I had to go through the hassle of returning equipment I didn't ask for, but then, I keep getting emails that they are reconnecting me! Then I have to call back again and every call is a 10 min plus hold time and then often you will be disconnected before you speak with anyone. It has sucked up hours of my life and is very irritating. Avoid ATT if possible!

Problem with satellite began on may 21, unable to get service call until may 27. Waited 4 hours to realize that service date was changed without notification to may 28. Waited for 4 hours called to see where service man was? Was informed that he was at the house which was a lie. Service man described house, never rang door bell, texted or knocked on door. I am now waiting again for him since 1230. Has not arrived. Direct tv is fine if there is no problem. I would not recommend to anyone due to poor service.
Sandy Rollins
I would rate the company a negative 0.

After multiple channels were canceled I called to find out when they would be restored. The customer service person took 29 minutes of dancing around the answer, and then finally said he had no idea when it would be restored I ask for a credit of which he danced around a bunch more, and said he could apply a credit to next month. I asked about all of the other months that we have went without these channels. He said he was only allowed to give credit once we asked. This is one shady operation.

After over a decade of service on auto-pay, Direct TV sent me a bill for $242.49, claiming it was past due. I tried to call the company. Their electronic system did not offer me the opportunity to speak to a representative, but instead reported the amount due and asked how much of that I wanted to pay. I had no way to speak to a representative, so I changed my credit card to avoid future billing, sent Direct TV a cancellation notice, and purchased YouTube TV (which is terrific thus far). Direct TV turned my "past due" bill to "Credence," their collection agency. Their agents called me repeatedly, speaking in extreme broken English. I was certain they were a scamming organization, and perhaps they are. My message, stay as far from Direct TV as you possibly can and encourage others to do so as well.

So Ive had directv for a while, i recently moved and had alot of questions to ask before my move. First did they cover the area. What the charge on moving location? Do that change my bill? Etc. When i asked customer service my question the ensure me that the transition was easy and it should affect my service/bill and any way. I was happy to that it was not going to be a headache! Once the move happened and as of today its been a real pain. Not only did they jack my bill up but they lied and tried to have my pay for whole new equipment fee. I immediately called and reiterated the conversation to the rep of what was told to me just 3 day prior. When i was on auto pay these at&t directv company was taking extra money her and there. Today it was confirmed they put me in contract, jacks the bill up every 2 months. Can Not offer any better package for the one cable service i have. They did not honor their owe sale pitch. Just a COMPLETELY WASTED my time!

When you finally decide that you have had enough of AT&T and DirecTv and you call to cancel, get ready it's quite the ride. They will send you to the "customer loyalty department" where they will make you a great offer to stay with them. The problem comes in when you get the next bill and it doesn't match what they have agreed to. Then the whole cycle starts all over again. If I went into detail, I'd end up writing a book. Just beware as the truth is a moving target. I changed to YouTube TV for $65 a month including all the sports channels and you know what? It doesn't go out when it rains...

They completely refuse to tell you up-front that if you get their dish service, they are going to attach a dish to your home that they will refuse to remove if you ever cancel your service. If you want it removed, it's about a $500 expense because your roof is now damaged. But they don't hesitate to say, "oh return the box, remotes, wires by putting them into a bag and going to drop them off so they are returned."

Crappy company that doesn't deserve anyone's business.

My mom had signed up for directv through one of their offers and after really crappy service where we live she decided to switch back to brighthouse and was told she had to pay a cancellation fee of $397 which she had paid $50 of it and sent in another $50 recently. Sometime between the time she had sent the second 50 dollar check in and today 4/9/2015 they took out the remaining $349 causing her to be overdrawn on her account. They will not refund her the $349 they took out so now she is broke because of their greed! AVOID directv at all costs!

Do not use Directv. Switched from Dish to them. Was told would get a $150 reward from switching. Went to enter reward request, when doing entry it was there and told have to attach previous bills from Dish. Had to request them as paid auto payment. When got went back in and reward was gone. I chat on line, said not there. Called and talk to MANY people with Directv. Basically told NO, not getting. LIED to me! My wife had told me this would happen!

We were over paying for DirecTV for years. Every year the monthly cost for basic subscription jumped up a substantial amount. We decided to cancel a day after paying our bill. We got another bill for the month we cancelled for almost $100. After arguing with customer service for days we just decided not to pay the bill and are still stuck with the satellite and the receivers they never sent boxes to ship back to them. Plus the racist ads they play on Hulu so often it makes us sick to hear have driven us to convince all our friends and family to switch services from Direct tv to better options. The Williams/Matric ads are racist and just plan stupid. You couldn't put one white girl beating 20 minorities in a commercial, so how do they think their ads are ok? Shows the mentality of their corporate heads. Go with hulu live, or ANY other service. Better choices, cheaper, more HD channels, and you dont have to deal with this greedy company

Anytime you call customer service for assistance you're on the phone for a minimum of one hour. Totally unacceptable. Recently our receivers (we have 9 in our house) have been dying. I was just on the phone with not one but three different agents. I had already been online beforehand and trouble shot thru their website. Each agent I spoke with wanted to trouble shoot again with me (after asking name, address and security pin each time you're transferred.) Our receiver is dead. We need a new one sent. Instead of sending one in the mail they are sending an agent out to replace it. Which means I have a 4-hour window in which I have to stay home for them to come out and replace it. So not only are they wasting my time with an over hour phone call (AGAIN) but now they are wasting my time with a 4-hour appt window. Worst company EVER! *end of rant*

For the 2nd time as a customer Directv I have another building issue which is gonna lead me to cancel my DirecTV again. When I signed up with directv I asked for a set bill, well here we are a year later and all of a sudden my bill has gone up 20 more dollars, and no one seems to know what happened. And of course there's nothing anyone can do for me. So once again I'm gonna cancel directv. Beware that once you've been with directv for over a year they are gonna raise your bill no matter what they tell you and they're not willing to lower it back down to where it should be.

They don't have a half star no zero force to pay 460 for service that they couldn't set-up at all robbed without a gun

We were with out our NBC affiliate for over two months this summer. We are now without our ABC affiliate, as fees are negotiated. As I am paying for these channels, DIRECTV has not come to me to lower what I am paying. In addition, I received an email today that said I was eligible for a local channel connection. I had to call a phone number, to receive the LCC device and was told the wait time was 15 minutes. I was on the line over an hour and a half before I spoke to anyone, only to find out that my area is not eligible for the connection. The service rep was excellent, but there is no way for me to speak to any of the officers in charge to level a complaint.

We made a $280 payment after being disconnected on May 17 only to be disconnected again and now every rep on the phone says something different. Did not get the payment, yet it hasn't been refunded to our bank. So we are canceling and getting rid of the whole damn thing. Apparently we are out $280 unless our bank can get it back. These reps barely speak English and we have been told so many different things! It's ridiculous! Or they will transfer you to another, equally moronic person and it's just not worth it. Sticking to streaming services! They promise you things like prices etc but it doesn't happen and apparently no record of it. Beware!

I have been a DIRECTV customer for years and I am going to move to a new provider in the next 2 weeks if they don't put CBS back on. People have not been able to see their shows for almost two years because of the actor strike. Now, the season premieres started last week and most of my shows are on CBS. This is ridiculous to not to have reached an agreement in this length of time. When I leave, I will never return to DIRECTV. I would give a zero rating if I could.

I was given a complete run around when I tried to cancel my service. At one time I thought that I might have to cancel my credit card.to get rid of the account. For a major company like ATT this is deplorable.

Worst customer service EVER! I've been waiting 1 month for my dish to be fixed. No one will connect me to a supervisor. They confirmed a tech will come out and he didn't, my next apt. They sent the tech to another address. INSANE, I'm a paying customer and they transfer you out to out of country customer service representative who could care less about helping! Your losing 4 houses today! Canceling.

Rarely... I mean rarely, have we been able to watch a program without multiple interruptions! Picture goes digital or freezes completely. Ill lose the signal in the middle of a program or not be able to get a signal for a few minutes when I turn the tv on or change channels. We have three TVs and its the same on all of them.
A tech has already fixed the problem!

Worst customer service imaginable. Lied to by agent (No we didn't lose Sunday Ticket). Put account on hold to see if that was true or not. That temporarily stopped billing. Finally called to totally cancel service and now am getting billed for the month I canceled because I had to "activate the account to cancel it."

I am constantly not allowed to watch CBS on DirectTV which I am paying for. I don't understand how contractual arrangements are made with Comcast and other avenues. Once my contract is up with DirectTV I will be going to Comcast and their services are cheaper. I can see why the reviews are horrible.