DirecTV

Dump these cons. I got tired of all the bs. I canceled Directv service. I got around 5 emails saying I was due a refund. I called and spoke to a really rude guy that said he was processing my refund. Then he got more rude said some cuss words saying he wasn't giving me me cuss words money back then he hung up. I called back right after and reported the guy and they also said they see where I'm due the refund and that they would get it sent out to me and have a supervisor call me. Months later no call back or check in the mail. Called tonight they said some bs of why I'm not due a refund. I have at least 5 emails from them saying different. They said they would get a supervisor to call me back after being on hold forever I told then no ill wait. Next think I know I get a recording saying they would call me back knowing they won't. Dump them while you are ahead. Directv sucks and will rip you off. See there raitings for yourself.

Singed up for service in August of 2022 and didn't receive a bill so I called and notified them. I was told at that time that I didn't have an account so there was nothing to bill. Waited another couple of months and after still not receiving a bill I called in again and the conversation went the same way, nothing to bill because I don't have an account. In July of 2023, I get a $400 bill from them for back dated service. After an hour on the phone and plenty of arguing, I'm paying the $400 and early termination fees just get away from them to never go back.

It'll only be a matter of time before this company is dead. Safelite TV is a thing of the past and their streaming service is bad and expensive. They'll suffer the slow death the company deserves.

Your job is to bring TV to the people and not pick and choose what they watch. News Max should never have to go through what they are because the CEO doesn't like them. CEO's are temporary, customers usually stay longer. You are profiling!

You only watch about 10% of the channels. The rewards I was promised for signing up never came. When I called they said I wasn't qualified. So they offered me half $100 from $250) but three weeks later I'm told it hasn't even been processed. We got service in Jan. Now it's April. And you sign up for two years. THEN they tell you that special price is only good for one year. DO NOT TRUST THEM.

I just canceled directv for the second and last time. All they did was lie about everything. My bill went up 30 dollars in just 16 months. When I signed up I told them I did not want and specials or promotional deals, just a constant payment which would be the same every month. Of course they lied and, in less then 6 months my bill went up 10 dollars followed be an 20 Increase in then a year. So make sure you get everything in writing if you sign up with them.

Did not inform me, when canceled service that I would be charged 135.00 per dvr, if not returned within 3 weeks. Whenever I call to speak to someone, it takes about an hour, to get off the phone. Always more frustrated, when I hang up, than I was when I called. Just get a Roku!

I was double charged for my Direc TV billing. After 45 minutes on the phone, I asked to speak with a supervisor. I was told that someone would call me back. That didn't happen. After repeated calls, I was transferred to a recorded line and told that I could dispute the charge through my bank or send DirecTV a letter. Unless one has additional funds available, I would caution doing business with them. A duplicate charge of $188 is a lot of money to me.

If you get their service make sure that when you cancel you cancel on the EXACT date of your billing cycle. They will NOT issue any prorated fees paid even though they are NOT providing you with ANY service. Unethical? I think so. Unfair? You bet. Misleading? Yup. Legal? Seem to be as it's buried in the service agreement you "agree" to when you become a customer.

Tried to schedule service when system went out, first avail appt was 5 days out, no show, no call, called again, scheduled for 3 days out, no show, no call; called them again, rescheduled 3 days out, no show no call. Every cust service rep apologized and promised to call back the next day...no calls I'm going to HULU

Horrible interface. Feels like something out of the 80's. There are always differences as to what can be found or accessed on the TV vs on the website.

There isn't that much content to watch online and the website is horribly laid out.

I signed up with them a few months ago and they told my wife I'll bill was going to be 90 something dollars a month but my first bill was 160 then my second and third fourth bill was $200 something dollars they are lying do not use them their rip off ever they are lies and thieves

Don't do it. It has got to be the worst experience ever! From their long waiting times on the phone to their AI on the the calls. Their crappy service, to the hoops needed to jump through to get it to simply work is ridiculous! I haven't even mentioned the contract yet! I am ridiculously upset at this whole experience...if you can't tell. I cant say it enough...Don't do it!

I pay so much money for the sports package to watch my team play. There is time that they get blocked and I am forced to watch in someone else's net work. Or my team gets blocked period and I cannot watch them. I am thinking of cancelling my subscription. Not a happy customer at all.
Thank you,
Maricruz

I had a problem with 1 of my TVs pic freezing up for a couple seconds on and off. Lady tried to sell me a service plan. I said why should I pay if there's a problem with the equipment she said because it's in my house. I'm already paying for cable and according to her if anything goes wrong I have to pay to have someone come out and fix it. That's BS. She said I have to take care of it. I said what should i do go gets some wax and polish it. That's nuts.

Excellent customer for years! Paid on time always. Then one day doubled my charges? So I switched. Another bigger mistake. When I asked for a detailed final bill(so it could show an early termination fee they said they didnt have accesd to that information? Wait? What? So now the new provider will not pay the buy out request because I cant get the bill to say early termination fee. Im pretty sure they are working together to get even more money out of us. Horrible company!

I called and cancelled my service on 6-19-2023. I just got a bill for $260.00 and was told that it was because the billing cycle began on 6-17-23. That is $130.00 per day of use. I returned my equipment on the 20th of June and didn't use the service since. What kind of scam is that? If I don't pay they will turn me out to collections. WHAT A RIP OFF. And by the way I was told that they are no longer owned by AT&T yet my bill still comes from AT&T. Do not use these people for your service...they'll just screw you over in the end.

Summer residence service reconnected 4/9/22, never worked, had technician come out in late April. Service still didn't work in May, made another tech appt, 1st available was 7/22. Called to see if earlier appt avail, rep said 7/22 was never schd but had one on 7/15. Technician never showed within timeframe so with 20 minutes left I called and received an auto message they changed appt to 7/19. Cust Ser said they no longer supported my boxes, if I wanted new boxes $1495 charge if I did not opt into 2 year contract. Could not get a refund for service not received since April unless I restored service first but no tech are available. 2 techs in all of New England and they are subcontractors. Worst experience ever after 16 years of service.

As a long term customer I've decided to cancel our service. After 1.5 hrs on phone seeing if directv cares about there long term customers and if they can do anything about the price they couldn't even come close. To top it off they tried to get me anther month at premium price bc they don't pro rate. But they don't tell you that unless you ask. I give it another 3 years max and directv will be no more. It's sad when companies get to big and and forget about the customers that were there from the start of it all. Times are changing and directv is not keeping up with time. There's a ton of competition out there do your research there's many options that are way cheaper. I also realized that directv does a federal assistant program for low income people, while I'm over here paying premium price for 10 plus years. Well not anymore! FU YOU DIRECTV!

Here in New York we have lost channel 8, which is our local channel here. On DIRECTV. They said they're working with them trying to negotiate on a new contract. So I miss big brother on that channel for the whole season. I have never missed that show at all. So now survivor is fixing to come on and we still don't have that channel back. So I guess I'm going to have to miss my survivor as well. If they do not get that station back, what time survivor comes on. I will be canceling DIRECTV and going somewhere else.

Apparently ever since Direct TV hired 3rd party installers the service has dropped considerably. Wanted to get nFL Sunday Ticket so we could watch our Cowboys play in our new home in North Carolina. First install was for Sept. 2,2022. Tech cancelled without notice. Rescheduled also was a no show with second reschedule. No notice again. Today, Oct. 3rd another no show. Had to call Philippines to find out tech rescheduled for Oct. 15th. Not worth the hassle and lack of notifications. Cancelled installation since We have gone through to many missed Cowboy NFL games. Will go with Dish and try another way to get NFL games. Totally disappointed with AT&T and Direct TV

Was told by sales we could add a second line for an additional $7/,momth p lus tax. When we got the bill they added $10/month for an "updated receiver" for which we never asked. 2 days of calls to DirecTV with requests for a manager resulted in our being sent to AT&T Uverse which has nothing to do with our service. Each time, they had my friend so upset she suffered all day. Never trust them!

Loyalty means nothing to them. My bill suddenly went up by over $70. When I called, they said my discount had run out, but since I was a loyal customer I could receive a $60 discount starting in a month. I asked to have it back dated and was told they do not have a way to back date. Once money received no way to give credit. I researched and decided to go to YOUTUBE TV. When called to cancel was told once again that I could not cancel during billin cycle - once bill is sent full month is due. I had Directv for more than 10 years - how stupid of me!

We were a customer for 20 years at our current location and when it first became available in our previous address. The pricing over the years increased continuously, we would call and reduce our package level to save money and within a few months it would increase again. When we finally got another option in our area we made the change and dropped Direct TV. Sounds simple right? Well it wasn't and after we settled our account balance we received another bill. After several calls to Direct TV to find out why, no one could really tell us. We finally paid it with a late charge just to end the turmoil. We figured it was better to protect our good credit and get rid of Direct TV than to put up with the hassle.