DirecTV

Utter confusion within DirecTV's customer service center. They really struggle with the basics. It all started with the AT&T merger. They appear to use the same call center staff to manage both cellphone and DirecTV customers.

Bill was increasing every month without any updates or adds to my account, 31.00 increase in 2 months. At the end of every year this happens sometimes sooner they indicate at the end of the current promo. I explained to the service agent, Lena agent #EN633N I have been a loyal 10 year customer have not added to my account and just want the same service without the drastic increases without warning. She was very professional and told me to in the future call approx. 2 weeks prior to promo ending so I can be switched to the current promo. She was able to get my bill down to a reasonable amount, without the usual excuse. Thank you Lena!

We have had service with DirecTV for many years.(at least ten years) We got it as part of a bundle deal with A T & T. DIRECTV service has been great as opposed to any other service you can have. I have had cable tv service before, and a friend of mine had service with Dish TV. She was always complaining about it too. I consider myself fortunate to have a good service.
Thanks DirecTV!
Sincerely,
A satisfied customer

We sold our home and I had our service shut off Aug 31st. Because I didn't cancel within the billing cycle they are nailing me for a whole month of service for Sept and I'm not even in the home. So I have to pay for a service that's not even hooked up. This is wrong on so many levels. I will NEVER get Direct again.

They leave the elderly hanging. They NEVER EVER come to fix anything. The yes you but still never show up. Very rude and disturbing. The price keeps going on the elderly too NO SENIOR DISCOUNTS Either. They suck. Please take my advice. Not worth it. Go elsewhere. So the elderly are still still still stuck from no shows.

I tried to get Direct TV from AT&T. The installer wanted me to pay $75.00 for a pole and $70.00 to dig a 15 foot long ditch. The installer want me to pay him cash. I canceled this because that was not said when I made arrangements to get it. This is not how you do business with people.

They jeep raising the monthly fee. You call and complain and the will lower it to keep you from cancelling. Do not sign a contract and get locked in they will charge an enormous fee to get out of the contract. They gave TERRIBLE business practices!

I have been with direct stream now for 2 weeks and I am not happy with Our Service. I found out they will take my payment out for service on the 11th of every month regardless of what I say, they were not very apologetic about it. Also if I take it off Auto pay they will disconnect us. bad business..

I have been a client for 12 years, switched to DTV stream, they now want to charge me $350 to cancel satellite service! How can that be okay when I am going to another service they provide! EXTREMELY frustrating! Horribly bad way to do business.

Were quoted monthly, prices for direct tv entertainment package, and verified with salesman on phone asked twice and wrote all conversations down. Received bill summary for first month was a lot higher than was quoted, called customer service they fixed problem for first month got second months bill it was way higher than before, contacted customer service again and was told nothing could be done that the salesman that represents ATT had not been honest with me. Be Careful when dealing with ATT/Direct TV.

Their tech damaged my roof they told me they damaged it gave me a number to file a claim I did that and they've blown me off ever since no one will call back now and will text back no one will email back do not buy this service

Direct TV is the worst cable company around. I lost a couple channels and was told they were working on getting them back. The gave me some channels to compinsant for the ones I lost and they were channels nobody watches. I got my channels back for 4 days and lost them again. I called and got the same sob story that they are working on it. I told them they have til the end of this week to fix the problem or I'm going to another company. I'm tired of dealing with these idiots!

I have been a customer with direct tv since 2017 and this is the worst cable company I have ever had. Unfortunately due to where I live we don't have choices with different cable companies. Every month I have a new issue with this company such as my monthly bill is a little higher every month without changing my plan to charging me for channels that I didn't have and then they REFUSE to take these extra charges off your bill. So many issues I could write a two page review. I would NEVER recommend Direct tv to anyone. I am such a disappointed customer that I am canceling them and going back to antenna tv because having two channels is better than going thru this sh!? Every month.
Also I would not even rate this company a 1 but can't submit my review without giving them something

After 22 years of loyalty, goodbye DirecTV. Your content is disappearing and your prices keep going up. Now even my local channels have gone dark. You've been replaced with Fubo, FrndlyTV, and a Tablo receiver. You ruined my Bellsouth landline and I replaced you with Ooma, now you've ruined the best TV provider. My cell phone account with you is next. Thank goodness You ARE NOT my internet provider. Good riddance!

I called DTV 2 weeks ago. I chose July 25 as my installation date. The tech was supposed to be here between the hours of 8am-12pm today. When he didn't show up by 1:30, I called to customer service. I was told that the tech unscheduled my appointment and there was no other technician available. I didn't even get a text of phone call before the tech cancelled my appointment. So unprofessional. They should waive the installation fee.

I've been a direct TV customer for many many years. I recently sold my house and asked that my service be cancelled. Direct TV recommended a suspension until my move. I said fine. After 60 days Direct TV turned my service back on without my knowledge. So I dont have a TV and they bill me for this period they turned it back on. I said no way but I will pay the outstanding bill for the internet and phone but not for a service i didn't use and was clear i wanted it suspended. Now they say they cant separate the bill. So they are demanding payment for the time it was suspended. A brilliant scam, suggest suspension and then and then turn and bill for it!

This service is overpriced, you see the same movies over and over and over and over and over old $#*! movies everyone has seen a million times oh and don't let me forget reality TV, who watches this crap

Horrific customer service compounded by language barriers and lack of knowledge about basic service offerings. For example, I wasn't told that my entire library of recordings would be deleted because of my transition from satellite to streaming, nor was I told that the NFL channel was not offered through streaming. My transition from satellite to streaming was a multiple call, multiple transfer (from satellite to streaming and back again), massively frustrating descent into hopelessness. And yes, they owe me money too which I have not received yet.

I was a month behind I called they made payment arrangements to pay part and rest next month with new bill said it would be fine so I set up arrangements and paid part. Three days later turned off. I called told them about payment arrangements and they said oh we see the note where you set up and working said it would be ok, but we don't honer payment arrangements and will not turn back on!

I can't remember the last time I watched a day of TV without DirecTV telling me to watch a different program because they can't keep the one I am watching...working. If I wanted to be watching a different program... I would be. What's really great is... DirectTV blames ATT and ATT blames DirecTV. Well... it's DirecTV. Absolutely terrible...terrible service. I had sooooo many fewer issues with Xfinity! Can't wait til they have service here.

He came into my house and I have a 20 year old dog who does not even move she's deaf and blind. She cockapoo. He proceeded to tell me if I don't put her away that they could have her put down. She was laying under the table and didn't even know he was there.laying under the table and didn't even know he was there I was in the process of putting her away, but I have two toddlers. Running around so I could not do it fast enough.

Was told HBO Max was free. The lady at direct TV helped us set it up. Come to find out we've been getting charged for over a year through the Roku app because a representative who works at direct TV failed to tell us we had to use the same email for HBO Max as the email we use for direct TV. We don't get our bank statements. They go straight to our accountant because we own a large business. Direct TV said HBO Max had to refund us the $256. HBO Max said Roku has to refund it because they charged it. Roku will only refund 2 months. They said direct TV has to refund or credit the rest of we have to dispute it with the bank. I can call customer service and say my remote will not work and the rep will literally say ok so you want to cancel your showtime? So over their terrible customer service.

Been with Directv since the company started. Now I'm about done with them. Almost all the recordings freezes, locks up, receiver system crashes, sometimes reboots in the middle of a program, Fast forward/rewind functions are slow and delayed to the point that using them is aggravating. My internet is not the problem >100Mbps. The systems just stops at times and restarts 2-3 minuets later. What is going on?

I put up with it when it was just a movie... I can just watch again that was ok, but now it's football and some of my biggest games are lost due to these system issues. Nortre Dame recording froze twice lost the whole second half. I spent hours on the phone and systems resets and still no resolution.