DirecTVReviews 470

DIRECTV used to be number one in customer satisfaction year after year after year. Set AT&T has bought them out their customer service is horrible. I have a broken receiver, and I'm not able to watch TV in my family room and I am downright pissed off because they can't give me an answer when they will be out to replace my broken receiver. They send all their calls overseas, and people can barely understand English and it's hard to understand someone from Pakistan or India. Being in business myself, if I treated my customers, the way DIRECTV has been treating me I would be out of business. I hope some of the people at the top of this organization will read my review and learn from their mistakes before it's too late and DIRECTV is gone forever.

We were a customer for 20 years at our current location and when it first became available in our previous address. The pricing over the years increased continuously, we would call and reduce our package level to save money and within a few months it would increase again. When we finally got another option in our area we made the change and dropped Direct TV. Sounds simple right? Well it wasn't and after we settled our account balance we received another bill. After several calls to Direct TV to find out why, no one could really tell us. We finally paid it with a late charge just to end the turmoil. We figured it was better to protect our good credit and get rid of Direct TV than to put up with the hassle.

I had direct tv for 3 year never really late on a bill well yesterday turn my tv their message on my screen so I called the number they say my bill over 900 their no way it could of I argued with 10 different people. I told them to cancel my service they kept sending me to different departments and then when I finally made the last phone call, they're going to charge me another three300 for early this condition disconnection fee I had them for three years when my payment went through last month and on June 9 of this year, I am highly disappointed in DIRECTV

They lie to you and do not stand behind what they say they will do need to be shut down! Only interested in money!

We made a $280 payment after being disconnected on May 17 only to be disconnected again and now every rep on the phone says something different. Did not get the payment, yet it hasn't been refunded to our bank. So we are canceling and getting rid of the whole damn thing. Apparently we are out $280 unless our bank can get it back. These reps barely speak English and we have been told so many different things! It's ridiculous! Or they will transfer you to another, equally moronic person and it's just not worth it. Sticking to streaming services! They promise you things like prices etc but it doesn't happen and apparently no record of it. Beware!

I have been a customer of Direct TV for years. Only because I live in an area where I can not get cable or Fios. I called couple months ago to canx service because its to expensive. They talked me into keeping service by giving me a discounted monthly rate. Much lower for the choice package. I open my bill recently only to see a $400 balance? (2 months) I called them and the deal was never applied. They stated they saw the convo. But it was pending and never went through. Only to tell me they could not do that deal it was to low! Told me I had to pay the past due in order to even help me with the account issues that they promised me. I have been transferred around from person to person trying to get help and the line keeps hanging up on me!

Direct has some sorry $#*! service we moved and could not get ahold of anyone have not had service since January and then today our debt card gets charged $380 for some services we have not had then the $#*! says if we don't send the boxes back we will get charged again some $#*!tt $#*! service right there when it was not even our fault we would of worked with u guys but no we get $#*!ed

DONT GET DIRECT TV! RUN!

Been trying to cancel for 3 days! I can't get thru these people! TERRIBLE TERRIBLE TERRIBLE! Someone needs to sue these scammers! I wish I had never ever gotten this company! If I commit suicide you will know it was because of direct tv. They make it impossible to get a refund or even cancel the service all together! Run as fast as you can people! This company just $#*!s on you, and take your money!

I had Directv for well over 15 years and decided to switch to Directv Stream for the convenience and a slightly lower cost. I have now been trying since November to cancel my DIRECTV account and nobody there knows what theu are doing so I now have a past due balance of $900 for service that I haven't had since November 7th and they will not remove this. I have spoken to them for a total of over 11 hours on the phone since November and this is still not resolved. Apparently you can never get out of this service. They will not see a penny of this money for service I have not have in almost 8 months. The worst part is that theu can see on their screen that I have been calling for 6 months to get this cleared up, but they will not do anything about it.

We've been customers for over 20 years and today was the last straw! We called because we were moving and needed the equipment moved and set up. Told us it would be over 2 weeks befthey could come and install. They arrived on time the tech was great but couldn't get anything to work because someone had messed up the move order. After 3 hrs on the phone and 2 more after the had to leave still not solved, and the icing on the cake is the next appointment was in June. Cancelled my account and sending the boxes back. Customer service sucks! Get people in the US to work for you not some foreign country!

Beware of a "Regional Sports Fee" that Directv attachs to packages. You will pay this illegally charged fee weather you want it or not! Folks, you are getting ripped off! Good case for a class action lawsuit.

Direct Tv and AT&T is really bad and $#*!ing sucks.they tell you one thing and does someting different

I was a customer with DIRECTV for 17 years. I guess the bottom line is, not how the service performs when it works, but what happens when there is a problem. My service went out on 4/21 in a storm where several wires came loose from my dish. The first available appointment to repair was 5/1. As you can imagine, I was quite upset. Nevertheless, my wife stayed home to wait for our tech between 8-12 on May 1. At noon, when the tech hadn't shown up, I called and was assured that the tech was just running late. At 3:30 when the tech hadn't shown up, my wife called and was assured that the tech was running late. At 4:45 when the tech hadn't shown up, I called and was told our appointment was rescheduled, for Friday May 5. No call, no texts, no courtesy. Despite numerous calls and dissatisfaction with wasting a whole day waiting, they couldn't do anything. I spoke to customer loyalty, and they offered me a small discount, and to refund my money for my days out of service. I told them I needed to mull my options because I had been without service for 10 days, and they were asking me to be happy not paying for something I wasn't getting and my discount. I decided to wait and see what the next day brought, but did learn that Dish could do a new install the next day. Well Lo and behold, I was greeted on May 2nd with a call from DIRECTV that my appointment would need to be rescheduled. Straw that broke the camels back. I decided to cancel. When I called to cancel, they told me they couldn't credit my days, because they could fix the satellite. I was livid. Long story short, got back to customer loyalty and they were able to credit my account for the lost days. So, is Dish going to be any better? That remains to be seen. I did lock in a price that is significantly lower than my DIRECTV for a similar setup. The measure of any company should always be not how they deliver what they are supposed to, but how they respond when their product doesn't deliver. In this case, big failure by DIRECTV.

We have been DirecTV customers for many years and the price continues to increase and the number of channels continues to decrease. Spoke to Scott in the Loyalty program when our price went up again and was offered a discount still higher than our previous price. Was advised no person or manager at DirecTV could speak to me or offer a better deal. Very unprofessional and not very pleasant. We are finally forced to cancel our service to look for a better deal and hopefully a provider who values a loyal customer.

The worst still even merging with att still the worst service ever. Has this service over twenty years ago so thought would try it again was I wrong again still really bad.

This has to be the worst service in the world. I have had to rely on Directv to watch baseball and it's the only reason we have stayed. I can't even get the service to work, Bally Sports tells me that Directv won't recognize my subscription, yet they continue to charge us. It's just not worth the battle any longer. I suppose I'll listen to baseball on static filled radio. Awful just awful customer service with tech support from people that I can't even understand. Hours of our lives spent begging for a signal from the dish. I'm done.

Up until today I was a happy customer. There was an issue with recording programs. I tried several things but nothing worked. I called tech support.
I clearly explained the problem and then things crashed and burned. The agent was giving my confusing and contradictory information. I became frustrated and ended the call.I was totally lost & confused about what had happened. A few minutes later I thought maybe I just had a bad agent so decided to try again. The 2nd agent was also no help.
In a final attempt to resolve what I thought was a simple issue, I called back and asked to speak to a supervisor. I was told she was finishing with another customer and would call me back within 10-15 minutes.
After waiting for an hour and a half and still no call I cancelled my account.
Customer service - and I use that term extremely loosely- is clearly outsourced outside of the United States. I wonder if I would have had better success with a native English speaking agent.
I was really happy with the services offered by Direct TV and am sorry that tech support, or more accurately, lack of tech support, made me cancel service.

I HAVE BEEN A CUSTOMER OF DIRECTV FOR SOME TIME. I CAN'T GET SOMEONE TO SPEAK TO ME CORRECTLY. I SEEM TO ALWAYS HAVE TO REPEAT MYSELF WHEN I CALL CUSTOMER SERVICE. I ALSO WANTED A SITE VISIT TO REPOSITON BY SATELLITE DISH, WHICH MOVED BECAUSE OF THE WIND. AND THEY ASK ME TO CALL CUSTOMER SERVICE, I SPEAK TO JEAN WHO KEPT SAYING IM SORRY, OR I CAN'T HEAR YOU.
IF THEY GET THEIR HEADSETS OUT OF THEIR EARS MAYBE THEY COULD HEAR. I SERIOULSLY MISS DISH NETWORK. I NEED MY TV FOR MY CHILDREN, I AM NOT A HAPPY CUSTOMER.