DirecTV

Out of all communication company's in the world DTV would have to be dead last place. I am sure I would still be a customer cause I am a idiot but they shut off my service because they could not find my payment in the company. Had letter from my bank showing payment was processed and paid to AT&T Uvirse. So I told them if you can't find payment and won't turn it back on while they try to locate it then cancel service they did. 18 years always paid. I hope everyone wakes up and cancel DTV stand up against companies that do not deserve your hard earned money. I will pay any more money to get TV but never DTV ever again. I don't care who buys then next

Hope this save someone from getting DTV

Wife got suckered into a deal by a lady at Costco. We switched over everything - tv / internet/ and cell service. Since then, it has been an absolute nightmare. Just spent 67 minutes on the phone with a supervisor in Idaho ( Im in Fresno Calif) - at the end, nothing accomplished. I have to call back in the morning and schedule the 3rd tech to my house appointment. I could type hundreds of words on what has happened - hours on the phone etc. Just please, take my advice and do not do business with Direct TV - you will be as sorry as I am if you do.

I have a very bad experience with DirectV. One they over charged me and also took their equipment from me. After I have paid them all their money and be with them for two year. When I canceled their service, they want me to pay them another $149 for canceling the service and reported on my credit score as late payment. Too bad a company and they are not honest in their billings. I will not encourage anybody to go with DirecTV.

Received email from Direct TV saying 4 channels were going away and I would need to opt in to keep. I tried the link and dealt with 3 different chat customer service and one Supervisor (2 1/2 hours) to find out the link that would allow to opt in does not work. They could not handle the opt into the channels manually and I would need to try again in a few days. AT& T's / Direct TV continue to reflect their lack of concern for their customers while over charging for their phone and TV services.

Most recently I had the worst service experience that I have ever experienced. I was lied to, hung up on, transferred to the wrong department and disrespected all by the same company just many different reps. It seemed they just had it out for me. I was even contacted by a reps who left an message that was I was not able to understand and of course no contact information if I wanted to get back to them. It is like they all said fu to me because they know I have no other option. Dish network does not provide the sports I want and cable does not go to my area. If you want any type of service and sports are not your primary concern I would highly recommend dish over direcet tv

After talking to many representatives I finally was able to talk to a wonderful helpful gal!
Thank you! U guys rock!

"Directv movers deal" DON'T DO IT! I can tell you my ordeal, but I think their website is the biggest clue. If they can't tell you upfront for all the world to see how good of a "deal" it is, you know it really isn't.

I signed up thru at&t on dec 1st 2023. Ive been with xfinity for awhile. Im a disabled vet so I was trying to cut some of my bills. Att had a good deal. I sign up to get cable thru direct tv. Att tell me the earliest they can send a technician to hook everything up would be dec 21st. They come out and realize they only hooked up fiber in half of my hoa. Of course my side didnt have it. So they recommend me to keep my setup as is with xfinity because the internet would be to slow. They say call direct tv to cancel and let them no the issue. I call them and there telling me i have an outstanding balance. Im like i never used the service because att couldn't come and hook it up until 20 after I signed up. I recieved the direct tv boxes on the 8th of dec. They send a bill for service on the 15th. I told them Im not paying anything for a service i didn't use. So now i have a 180 balance for unused boxes.

Had a service appointment window from 12 to 4. It wasn't until I call to inquire about the appointment when I was informed that it had been cancelled. No one thought it was important to let me know. The customer service representative, Lewis was inept and when I asked for a supervisor it took him over 30 minutes to find. The supervisor finally rescheduled but also was no real help. The customers time is valuable too. This was Directv in Jarratt, VA

When I signed up for Direct TV I was told I would get a $100 gift card. When I called about the card I was told I needed to call a number within 120 days. I was never told I needed to call to get the card. My remote control stopped working so I contacted them. I was told a replacement was $35 so I ordered one. After I received the remote control my monthly bill went up $10. I was told that buying a remote was considered a program change and that raised my monthly rate. I suggest that you try anyone else for TV service bot Direct TV.

The only tv provider we can get since we live in bfe... This is the second time our bill has been messed up due to poor communication between CenturyLink and direct tv. Pay my bill, no overpayment and money not seen by direct tv on their end. I have no overpayment on CenturyLink tho! All direct tv does is jack up the prices and give you more $#*!ty channels that nobody $#*!ing watches. Their reps are out to get money not to fix issues. Their supervisors are just as ridiculous. Go with anyone over direct tv. If my internet was fast enough I wouldn't even have cable. Which sucks anyways.
I know I'm not the only one with the issue between CenturyLink and dtv because the rep stated it is happening a lot! If something is happening a lot why not try to fix the issue instead of $#*!ing your customers?

12 year plus Directv subscriber. 1 year contract would increase with no communication. $80 turns into $150 overnight. When I canceled my subscription due to the lose of NFL ticket, they finally offered me the NFL ticket streaming option. I asked for streaming service without subscription for years and they would not do it. Directv losing the NFL ticket is the best thing for the NFL customer. The arrogance of directv over my 12+ years of customer loyalty is ridiculous. The new NFL offer from you tube is fare to the customer. I'm notified of changes to pricing and given an option to subscribe without being tied to the provider. You deserve to lose the NFL contract Directv.

I started a free trial. In between signing up and the email being sent, the renewal date changed from Feb 17 to Feb 16. The menus were a pain to navigate on a firetv. Not impressed and now skeptical of when the service, I attempted to cancel. The online link to cancel the service did not work. I had to call and be transferred between multiple agents. Thankfully I have received confirmation that the agreement was canceled through Amazon.

Don't even consider Direct TV. In just asking for a quote and specifically telling them not tto do a credit check - they did - without my permission or SS #. I am filling a complaint thru FCC and BBB. I did not even consider them since their 2nd year was significantly higher. Also you must bundle or face charges that even exceed Comcast. A joke.

I was with directv for 15 years I moved to a place that did not allow directv and paid my bill for the month and was told I would get refunded for half the month which has not happened they are trying to tell me now that their service charges are a month behind so I won't get my money back and the customer service people are rude and don't help out mor speak clear English

The Loyalty Dept at Directv would rather lose a customer and have sales try 100x harder to get them back than just try to retain a customer. Worst phone call to make. 0 stars if possible.

Had been a directv customer for a few years in Virginia and then Florida when we moved. When we moved we decided on directv it's an auto pay, I called set it up explicitly said I did not need any devices, I was told the monthly charge, but this didn't include taxes, ok for 20 months I didn't check anything the bill was the same every month, well you better check your bill when we decided to look into something cheaper than $90.00 month we noticed we were being charged $5.00 a month for a device that we never requested, never received and was never activated. When I called directv to inquire I was told fedx had delivered it, well I never received it and I am entitled to a refund, I was told no you still owe us $20.00. What a joke this company is they tried blaming me, I never ordered it, I didn't have it and it was never activated. Directv needs to be shut down they are scammers and rip customers off with their BS charges. And the BBB is absolutely no help.

Direct has some sorry $#*! service we moved and could not get ahold of anyone have not had service since January and then today our debt card gets charged $380 for some services we have not had then the $#*! says if we don't send the boxes back we will get charged again some $#*!tt $#*! service right there when it was not even our fault we would of worked with u guys but no we get $#*!ed

I never had direct tv. I called for a estimate and that's it they charged me $720 for some service I never had. Do not have direct tv for your intertainment. What a horrible experience. And they keep charging. They will not stop that's right from a customer service employees mouth

Sent a letter to President of Direct TV, spoke with 2 different people from the Executive office, the first one told me that she would add a credit on my account which she never did. Wrote back to the president, another Executive call me back, I explained what happened, what I was told, said he would investigate and call back, which he did, they both called me a lie. I don't know how you treat your customers like that. I will make sure I get on social media, to make sure whomever have Direct TV they will start looking for other services because Direct TV does not value their customers

Terrible experience. They autobilled my debit card, but when I wanted to cancel, they couldn't find my account after nearly 90 minutes on the phone and 8 different people and 3 phone disconnects. The people I spoke with were all polite and professional but they couldn't help me. I had to cancel the payment with the bank.
The streaming service was also terrible. Cut out constantly, difficult to change channels. I went back to cable and I'm very happy that I did.

Had to wait days to get an available service appointment date. Not excited about a Saturday service appointment but it was scheduled for an 8am to Noon window so I'd only lose the early part of the day, until the no-show by the service person, then found by logging into my account that it was rescheduled (with out any notification) to Noon to 4pm window. Then again a no-show by the service person, then, (again without notification) found that it was changed to a 4pm to 6pm window, that tuned into another no-show by the service person. A full day wasted with no notifications from DTV. It looks like it is time to cut the cord.

We called to cancel our Direct TV service after 15 years because we no longer get MANY channels that we pay for, and the costs have only continued to increase. On that call, we were told that we were paid in full and to send back the equipment. Today, we get another bill and are told we will received another "final" bill. My husband has been on the phone with them for over an hour. RIDICULOUS!