DirecTV

Overpriced. Hidden Charges. DIRECTV keeps losing local and popular channels like WTEN, WXXA, FOX. You can't watch popular sporting events or tv shows like that are broadcasting on the channels or watch the local news. I live in a rural area and will have to figure something else out other than Directv.

Funny as I started to read several reviews in light of my not receiving services to view my tv, I noticed several complaints about directv hawking "service plans for those who qualify". When inquiring if all living, breathing customers qualify, I was told only those customers who they haven't any payment issues do. In other words, they figure those are the ones who would have the money to pay for the service. So, if directv doesn't supply the service you already have PAID FOR, you qualify to PAY an additional amount for a "protection plan" which will tell you why your 're not getting services you already PAID FOR. Guess Lily's contract with AT&T is up and she's looking for a big increase!

I had the honor of speaking with Chris today. He was extremely patient and kind and helped Mr out so much with a billing issue and I wasn't sure if I wanted to keep my services with direct tv but after Chris took the time to help me find more channels I wasn't aware I had I'm super happy with everything now. I used to have xfinty and I'm only a month in With direct tv and internet but I'm super thrilled after speaking with Chris. Thank you so much.

This is really upsetting - how dare you tell me what I can watch and what I can't. If other people don't like to know the truth or NewMax, than changed the station, but for you to remove it because you don't like them telling the truth about what is going on, it's my right as a person as an American to watch whatever I choose. I will still watch them -maybe not through Direct Tv- But, I will find a station that will put them on, or watch them through the internet -and Note: I will contact all my friends and family to cancel Direct Tv, since you seem to think you can control me and everyone on what we need to know. About what's going on.

Worst ever - DON'T TRY IT! COnstant problems with reception. Does not work with my Samsung TV. Blurry on all sports. Cuts out and I get the blue spinner waaaayyyy too often. So I tried on Roku and it won't give me all my channels. Cusomer support is USELESS! I could go on and on.

Really, DON'T ever try this crap product!

Directv sent me another bill. Threating me, If I don't pay the cancelation fee... They will steal it from what ever card they have on file... That's terrble. They told me I have or had 90 days to pay it. I will read the fine print before I order anything ever again... Lesson learned...

******* Lloyd today does not know what he's doing rude can't pull up an act pretend to get his manager never answer my question or help me and plays games charging me too much money direct tv sucks

Directv in their ads say that you get free HD and no additional equipment to buy yet they are charging me $10 extra a month for their HD receiver. I'm sick of this company.

I was worried when AT&T bought DirecTV and sure enough their customer service is IN THE TOILET. We were told we need to wait 9 DAYS for a service appointment! Our bill is close to $200 a month - worse than cable - all for NFL ticket. We kept being told there were no appointments available sooner than 9 days. They could EASILY CREATE appointments if they were willing to pay the techs overtime and they REPEATEDLY IGNORED that point. Oh, and don't trust the call center supervisors who tell you they are going to follow up... because they don't. Directv isn't interested in keeping existing customers, only signing up new ones. Guess they haven't learned the cost of keeping a customer is lower than continually luring in new ones and having them leave.

I moved to a new place and transferred my Direct TV, but they mistakenly note it as cancel and charged me $120 for an extra device!, after calling AT&T more than 15 times, No body could resolve the issue and they gave it to collection agency.
BE CAREFUL DEALING WITH AT&T. Worst Customer service!

Called to cancel service that had not been working for months. Damien told me how to return equipment and said the bill would -0- out. Checked account a few days later after returning equipment the next day and still looked as if I had service. Spoke to a script reader named Onyx that seemed to get confused and was acting like I was attempting to get service. He finally told me I had to pay the bill for the service in October even though I had canceled 9/25. He gets a Loyalty Dept rep on the phone, Siera, who just reiterated the fact that I had to pay the amount and I wasn't supposed to have returned the equipment until after the billing cycle. What in the actual hell?
So... I will have to pay a bill for a month that I do not have service nor equipment and still not have any assurance that I will not have a bill the following month. What a complete joke this company is!

I do not recommend anyone to use direct tv the worse company ever! Call around before they scam you!

I had Directv for well over 15 years and decided to switch to Directv Stream for the convenience and a slightly lower cost. I have now been trying since November to cancel my DIRECTV account and nobody there knows what theu are doing so I now have a past due balance of $900 for service that I haven't had since November 7th and they will not remove this. I have spoken to them for a total of over 11 hours on the phone since November and this is still not resolved. Apparently you can never get out of this service. They will not see a penny of this money for service I have not have in almost 8 months. The worst part is that theu can see on their screen that I have been calling for 6 months to get this cleared up, but they will not do anything about it.

It's been more than 3 months that we lost the Fox local channel that DirecTv is STILL in contract negotiations with Mission Broadcasting to get back on air. We've already missed numerous season football games due to greed on both parties. I filed a complaint with the FCC & received a call from Mayra, with DirecTv, telling me they're working on it. I was told that over 3 months ago. I suggested to the FCC & Mayra to lock both parties in a room with one 16 ounce glass of water for each party, no food & no bathroom facilities & nobody leaves until there's a contract with Fox back on air for everyone impacted by this situation. I have no doubt they'll be able to negotiate a new contract pretty quick. With DirecTv losing NFL Sunday Ticket I would think it would be in their best interest to get this resolved but I didn't get any warm fuzzies speaking with Mayra.

Aside from Fox and local channels no longer being in my line up I've received automatic extra monthly charges for a protection plan that I previously called to have removed from my account. To add this again is no different than theft, ridiculous when at this point I should be receiving a partial credit for channels they promised to provide when I signed up/contracted to use their service. Sadly, at this point we may pay to get out of the contract and go back to Comcast…

There should be a requirement holding these companies accountable for making additions/changes to your service without customer service, whether on autopay or not. It's unfortunate that they can get away with that. Also, when signing up for service based on channel line up, when the channel line up changes the customer should have the option to leave the contract as the provider hasn't held up to their side of the deal. This is not right….I would 100% not recommend Direct TV to someone searching plan options. I thought this was an upgrade from Xfinity (which we had for around 10 years at our last house) though unfortunately it is not.

Signed up for your contract redeemed my $250 Visa debit card followed all steps to redeem rewards a month after I receive service keep giving me the runaround it has been 6 months have not received my reward visa card and my bill has went up $100 they cannot explain anything to me once my contract is over I am done with DirecTV!

Years ago I switched to DirecTV from Charter because Charter's customer service was known to be the worst--and, sure enough, DirecTV's was an improvement. Then ATT acquired DirecTV and the service went rapidly downhill. The latest incident followed the failure of my satellite receiver to continue working. I had to speak to five (5) different people and spend (actually) hours on the phone before it seemed I was looking at a resolution--but it was not to be. I was given a four-hour window for a tech to arrive with a replacement receiver, and half an hour before the end of the window I called to confirm and was told the technician was "on the way." But the tech never arrived and now a day-and-a-half later I have yet to hear from anybody at the company.
UPDATE: Today in arranging the cancellation of this account, The DirecTV rep told me someone did keep my 8am to noon appointment--but at 3pm (when I was no longer there)! No reason for the delay was given.

We have now just lost local channels due to DirecTV forcing the little guy out no more local news local weather leaving us in the dark about her own state in our own City shame on you DirecTV looking for another cable company to go to going to drop DirecTV this is not the first time they've done it we've had enough

Why am i paying for this service when i can't even watch my football. Horrible service they don't care about their customers! Don't do it. Had to watch my football on peacock.

DIRECTV used to be number one in customer satisfaction year after year after year. Set AT&T has bought them out their customer service is horrible. I have a broken receiver, and I'm not able to watch TV in my family room and I am downright pissed off because they can't give me an answer when they will be out to replace my broken receiver. They send all their calls overseas, and people can barely understand English and it's hard to understand someone from Pakistan or India. Being in business myself, if I treated my customers, the way DIRECTV has been treating me I would be out of business. I hope some of the people at the top of this organization will read my review and learn from their mistakes before it's too late and DIRECTV is gone forever.

So, here is where we are. Over a month now of promises saying they would put my mother's money back into her account. No, it still isn't in. But, a lady calls her once a week "from the office of the president," for the past 4 weeks to harass her about it. They say, well check to see why it isn't in. But never do a thing. They are basically waiting to see if I stop putting out reviews, so they can move along, so they don't have to pay my mom. This is a horrible, high school mentality they are choosing to take. Her account is overdrawn, on fixed income, on welfare, hud and they destroyed her Thanksgiving. Even called her the day after just to harass her. She never hangs up on anyone, but she did on this lady the other day. This kills me they got her to this point! O, and the call she receives once a week to harass her, is from "The Office of The President".lol. **See attachment** I'll be back with more reviews of DirectTV I'm sure with the way this company runs their 3rd world.ship! My God!

We have had DirecTV since 2000. Where we live, there isn't any other option. DirecTV was great until AT&T bought them, and now like their wireless service, it is the worst! All call centers are in the Phillippines, if you're lucky enough to get someone who speaks english, you can't understand them. We carry an $8.99 per month service plan, for all their equipment. Called Friday and after 30 minutes on the phone, finally got a service call set up for Monday 10/23/23. They were specifically told that the cable needed to placed in PVC, to prevent dog from chewing it. The technician arrived, had no idea why he was here, he said they do not carry anything like that on the truck. I had some and provided it and assistance in protecting the cable, now I have to go buy clips to secure everything, because they don't even have those. Today I got an email and they decided without permission to move us to the Protection Plan Premiere, which we don't need, and is $20.99 per month. My wife just spent more than 30 minutes on the phone with Sandy, who could not be understood, trying to get this straightened out. We still don't know if it has been fixed. I would like this corrected. Stay away from anything AT&T!

Greedy corporate thieves. Shut you off claiming you are past due when bill is weeks away to pay! Cancelling and going to cable. Better yet, Peacock and Netflix, here I come