DirecTV

I can't in good conscience recommend Directv to anyone. I used to pass out the little referral cards and praise them but no more. I used to watch those quirky little commercials about how cable companies are so noisy, a ripoff, etc. and nod my head in agreement. I used to think Directv was so clever, so awesome, so cutting edge, but not anymore. I have joined the ranks of financially battered consumers that Directv has wronged. During the 2 years I had their service, my bill fluctuated for no reason. I had an NFL ticket package automatically added on (sure to be the subject of another class action lawsuit), equipment fees I wasn't made aware of and I tolerated much double-talk. At the time, I just figured it had to be a mistake. Believe me I know now it wasn't a mistake. They constantly call your number starting at 8 a.m. to whenever at least 3 times a day when your bill is late or if they want to sell you something. If you figure out after doing the Pepsi Challenge that Directv is more expensive than cable: woe is you. To add insult to injury, Directv will wipe out your bank account if you don't get their equipment to them immediately. Because those crappy boxes are worth their weight in gold on paper to these corporate crooks, it doesn't matter if you fulfill your contract or not. They do this without authorization, will use the credit card(s) you paid your bill with (even your mother's, brother's, cousin's or any number they can get a hold of), and will run at least $400 in charges REPEATEDLY. When I say repeatedly, I mean repeatedly. Get ready for bank fees. They have no qualms about doing this. They don't care if it's social security, they'll still wipe you out. Seniors beware. Never mind that regardless of any bogus contract terms they allege you opt into, it's illegal and shouldn't be tolerated. A judge has ruled that yes, even Directv (who are ever so clever with their contract) can be sued in a class action. Use this info any way you like, but before you get to that point, please weigh the cost of watching your favorite show VS. letting this vulture into your living room and into your bank account (or into those of your loved ones).

If you enjoy being overcharged and lied to, then direct tv is for you, our satellite service went out on a Thursday, error code 775 we called and scheduled a service appointment for the very next day, (friday) they said the window for the tech to arrive was between 12-4 I had to take the day off from work to be here so the tech could perform service repairs and replace whatever was not working properly, I waited all day for their tech to do a no show, I contacted them and they said he was running late and would be here by 6,6 o'clock rolls around and still nothing, I called them back and they said their tech wasn't answering and there was nothing they could do, I took the day off for nothing just for them to tell me they could come Monday from 12-4 which means I would have to take another day off from work, we pay alot of money every month just to be lied to and treated like we don't matter, I guess direct tv thinks it's convenient for people to miss work day after day in hopes they will actually show up!

I cancelled Directv back in 7/2022 and they sent me an email to return equipment the day I cancelled. I sent everything back thru Fed-ex as they requested and Directv sent me a confirmation email that they in fact received all equipment. They sent me a bill the next month (which I thought was my final bill) and payed it in full. The next month they sent another bill starting that I missed last months payment and need to pay in full. I called them up and spoke to ( Dave) in customer service and told him that I no longer have Directv and I sent everything back as they requested a month ago. He stated that there was no records of me cancelling service and no records of me sending equipment back as well. Luckily I saved all my correspondence and told Dave that I have proof that I did. He told me that he would open a complaint ticket which they will look into over the next 60 days and will get back to me. The 60 days came and went and I received bills that I now owe 3 months past due. It's now been a year and I still get bills telling me that they are about to send me to collections after I sent multiple letters to them about me cancelling and they still billed me. I haven't had Directv in my house since last July 2022 and they keep billing me each month. I tryed to call multiple times in the last year to speak with an executive of the company regarding my situation and they keep sending me to the retention /collections department. The manager there just tells me no matter who I call they will just send the call to there department for collections. Now, I'm in collections / retention department and they did tell me that my account is closed ( do to lack of payment) but still billing me each month like I have the cable. This company is so horrible and I recommend to everyone to Stay far away from them as a cable company. I'm now in the process of filing a lawsuit.

Dtv is giving 400 to new customers for nfl ticket what about loyal 22 years customers. Time to quit.

Direct Tv and AT&T is really bad and $#*!ing sucks.they tell you one thing and does someting different

I changed from DIRECTTV to DIRECTTV Stream in Oct 2021. I'm still waiting for my $202.01 refund I was just told I may receive it in Fed 16 2022!
Tona Echeita

When you get this, you have to purchase the dish, not rent it! When you no longer want service, you have to PAY A OUTSIDE PERSON TO DOSCONNECT THE DISH, and dispose of it!

Went to local bar to watch the seahawks vs viking game 1 preseason blacked out. $#*! you direct TV $#*! you $#*! you your a Chinese owened scam

Because zero stars wasn't an option. Calling later today and telling them pick up their crap or it's going in the garbage

I was the first DirecTV subscriber in San Diego. I had the antenna on top of a beach front home where it could be seen by thousands, many of whom asked what it was. I paid thousands of dollars for the equipment and installation and had no complaints as it was a huge technical improvement.
All the tech magazines rated TIVO as the best tech idea in years and TIVO was installed later on DirecTB boxes.

As soon as Murdoch purchased DirecTV he ended the relationship with TIVO but the salespeople falsely represented the opposite. Even though you bought the box it remained the property of DirecTV.

People were so outraged by this change that used HD DircTV with TIVO installed were selling for $2000. DirecTV had to maintain the TIVO service to legacy subscribers but no longer included it in the new DirecTV boxes.

If you are like half of all Americans and came from some other country or used to live in some foreign country or do business abroad and would like to get TV from their to keep up with news and your language skills, you are out of luck. DirecTV does not supply foreign TV. You have to go to DishTV for foreign programming.

DirecTV focuses on expensive sports packages and sports specials which are less expensive and of greater quality in the FOX/Murdoch TV in the UK.

All went ok while to have DirectTV for years. Expensive but OK. The trouble sarted when I tried to cancel the account... Talked to one person, Terrance, on July 26th and was told that I should suspend the account and think about whether I wanted to switch to the Direct TV streaming service to save money. So at this point my account is under suspension so I called to cancel my account while it was under suspension so that I could be done with DTV. I wasn't told this but when i called to disconnect my account it made me active for the next month instead of just turning it off so i got a bill for the next billing cycle for $216 even though i had disconnected all of my receivers because i was told i was disconnected. When I called to ask why they just said that there was nothing they could do to help me and that I owed the $216 because I canceled my service the day after the billing cycle. I can't afford this kind of expense and that was why i canceled but evidently DTV just wanted to penalize for deciding it was too expensive... I would advise not to even start with service from DirectTV.

Before you sign up for AT&T Internet and/or DIRECTV, please know that this company is going to ruin your day repeatedly. Since we signed on for AT&T Internet and DIRECTV, my husband and I have had persistent issues with our internet going down, our various TV streaming services and DVR not working properly, costs going up without warning - all the usual suspects, with one addition. For some reason our AT&T internet service depends on a small box that has been placed on a fence in our backyard and left there in the open, vulnerable to weather, squirrels, other outdoor creatures and any plant life that happens to be growing in the vicinity. All the problems with the box on the fence, along with the other issues we've had
Have in turn led to our discovery of AT&T's phone and 'customer support' system - a labyrinth of run-arounds and dead-ends that Kafka himself couldn't have dreamed up. I have spent hours getting transferred from one department to another only to be told that I have reached the wrong department over and over again. Each person who answers (sometimes after 20 or more minutes of being on hold) tells me I have to be transferred somewhere else. Today I spent another 2 hours on the phone getting transferred from one place to the other. 8 times I was told that I had the wrong department, at which point I was given a phone number for yet another department. That number turned out to be the original phone number I had called 8 departments and 2 hours ago. It was the AT&T general phone number.
I called the number again, this time demanding to speak to a supervisor. After some time, someone did call me back but only to tell me that he couldn't help me and had to transfer me to a different department, at which point I was put on hold again. No one ever returned to the line. My husband and I tried to cancel our AT&T services once, but after they transferred us repeatedly, each department telling us that they were unauthorized to cancel our account, we gave up. I'm guessing this is how AT&T stays in business. We're going to figure out how to break free eventually. But if you're considering AT&T for internet or tv, you may want to save yourself a whole lot of time and trouble and look elsewhere.

I was a customer with DIRECTV for 17 years. I guess the bottom line is, not how the service performs when it works, but what happens when there is a problem. My service went out on 4/21 in a storm where several wires came loose from my dish. The first available appointment to repair was 5/1. As you can imagine, I was quite upset. Nevertheless, my wife stayed home to wait for our tech between 8-12 on May 1. At noon, when the tech hadn't shown up, I called and was assured that the tech was just running late. At 3:30 when the tech hadn't shown up, my wife called and was assured that the tech was running late. At 4:45 when the tech hadn't shown up, I called and was told our appointment was rescheduled, for Friday May 5. No call, no texts, no courtesy. Despite numerous calls and dissatisfaction with wasting a whole day waiting, they couldn't do anything. I spoke to customer loyalty, and they offered me a small discount, and to refund my money for my days out of service. I told them I needed to mull my options because I had been without service for 10 days, and they were asking me to be happy not paying for something I wasn't getting and my discount. I decided to wait and see what the next day brought, but did learn that Dish could do a new install the next day. Well Lo and behold, I was greeted on May 2nd with a call from DIRECTV that my appointment would need to be rescheduled. Straw that broke the camels back. I decided to cancel. When I called to cancel, they told me they couldn't credit my days, because they could fix the satellite. I was livid. Long story short, got back to customer loyalty and they were able to credit my account for the lost days. So, is Dish going to be any better? That remains to be seen. I did lock in a price that is significantly lower than my DIRECTV for a similar setup. The measure of any company should always be not how they deliver what they are supposed to, but how they respond when their product doesn't deliver. In this case, big failure by DIRECTV.

I been with DirecTV for 21 years I know they don't care of me I'm just another number to them I call on 9/19/22 to have a tech come out I'm needing a cable wire replaced and had a appointment for 9/26/22 that's was the closes appointment ok I'll be patient I understand will yesterday I got a message saying I had appointment set for 12p-4p then I got a message saying they will be arriving soon then I got a voicemail that they are running late then I got another message stating that NOW! I have an appointment for 10/4/22 I didn't authorize a change of appointment I called and yes my appointment has been changed I asked who did it because I didn't they said they couldn't do anything about they will have a manager contact me couple of hours later no call I called them back they said that they are full booked no one can come out I got upset because I was one of the appointments already set they made it look like I never had an appointment and my appointment is 10/4/22 that I can be on a waiting list and that a manager will call me no one didn't called me and no came out looks like I'll be switching to Dish network maybe they will treat their customers better!

Hatefull rep,never do business with them,they will rob you blind,and charge lots for eqiupment,stay clear of them,stream the best.

Why did Direct TV take News Max Days of our lives and a few other shows that are important to me and my family!

I contacted DTV as I was considering switching from Dish to DTV in hopes of saving some money. The agent I spoke with was either dishonest or wasn't trained well on the product/services. I asked if I could have a DTV technician come to my home and discuss the advantages of switching providers and whether or not they could replace my current satellite (place it in the same position) without drilling holes in my new roof. The phone agent led me to belive that I would have a technician come to my home. I made it very clear to the phone agent I was NOT agreeing to the service until I spoke with a technician. When I asked the customer service agent when I could expect a technician to come to my home he told me a technician would contact me to schedule an appointment. I was never contacted. Instead, to my surprise, received a box of equipment from DTV with instructions on how to install the new services MYSELF. INSTALL WHAT? I did not agree to sign up for DTV, only wanted to speak to a technician. Unfortunately, I was not able to return the equipment (which I did NOT order) in the proper amount of time and was subsequently charged for it. I was completely misled and TRICKED into receiving equipment and paying for equipment I DID NOT ORDER. Horrible customer service. BEWARE!

I have now been w/o NBC for a MONTH which is ridiculous. Pay them the $$ and give me what I pay for!

Tech Anthony #AX162U is the best tech I've had since had, professional, polite, hardworking. Ask for him by ID#

I had a DVR that was about 15 years old. I guess it seems to have better days because it starting to make noise and we started getting error messages when playing back recorded shows. The pop up error would say "Receiver Overheat" "Your receiver is too hot and needs to cool down". We called Direct TV and make a long story short, they sent out a technician and replaced old DVR with new one. Direct TV said there would not be a charged for the new DVR and rates would stay the same... We got a bill for higher rates... Lady's and Gentlemen, I call customer service a number of times to make sure there wouldn't be a charge before tech came out for the new replacement. I have other bad experience with Direct TV in the past over the years. Past experience shown me they almost always lie about their charges ahead of time when first discussed over the phone adding more receivers in other rooms or getting HBO Max trial for free for a few months. Anyhow just like many times over the years, we would have to call back and get it straighten out. They seem to always win and screwing me over in the long run by telling me that they will take overcharge off, but my bill will go up for it in 12 months. The moral of this story is... Direct TV customer service has lied to me many times over the years about a charges discussed over the phone just to find out that the service price agree over the phone was not true. NOTE: As many of times that I have been lied to by Direct TV customer service is because they used to never send me after the phone call the charges as we discussed, this last time, they send me a supposedly an update billing that was wrong... I called and complain and they gave me an excuse that it was a AUTOMATIC SYSTEM GENERATED email and to disregard it. I WISH CONGRESS WOULD GETTING DO SOMETHING ABOUT THIS.

DirecTV faced a choice in January: Agree to start paying a monthly fee to Newsmax, a small right-wing channel that it had been distributing for free for seven years; or drop the channel and incur its wrath. DirecTV chose the latter—and Newsmax recast a simple business dispute as a shocking act of political censorship. Now Republican leaders like Donald Trump and Marjorie Taylor Greene are demanding Newsmax's restoration.

Disputes over these so-called "carriage fees" are fairly common. But in my two decades covering cable television, I have never seen anything that escalated like this. So I took a closer look at all the sides of the argument to assess what it says about the state of television, politics, and culture. The bottom line: DirecTV's decision makes total business sense, but Newsmax's emotional appeal trumps the other side's cold hard math—and it still may force DirecTV to cut a deal.

Here's how the math works. Cable, satellite, and streaming TV systems like YouTube TV sell bundles of channels – a model that was stupendously lucrative for the channel owners for decades but is now under extraordinary stress thanks to streaming powerhouses and other market forces. The bundle reflects, among other things, the cost of the channels wrapped up in it: High-rated channels like Fox News can earn several dollars per subscriber per month. Lower-rated channels settle for pennies, if that; some even pay the platforms for placement.

Generally speaking, the bigger your audience, the more you can charge; and conversely, the smaller your audience, the slimmer your odds of being able to command a fee. And Newsmax's audience is small: The number of people watching at any given time, according to Nielsen, is about 100,000. More than 50 other cable channels outrank Newsmax, including conservative powerhouse Fox News, but also minor players like VH1, Lifetime Movie Network and Sundance TV.

And Newsmax's big ask arrived at an awkward time for platforms like DirecTV. Over the years the monthly fees have risen so sharply that the entire bundle is at risk, as evidenced through year after year of reports about cord-cutting accelerating. I've seen it from both sides: When I was an anchor at CNN, a big chunk of my paycheck came from the monthly carriage fees charged by CNN's owner, but whenever I paid my Comcast bill, I winced and wondered if I should cancel cable.https :// in.pinterest.com/pin/**************/

My action was a SIMPLE one! I just needed to "Update my Payment Method". Went on my streaming dashboard to Account Details and proceeded to do just that. No: nothing doing. My city field remained "red". Well I have no other city. So now I have to call customer service. Little did I know what kind of experience I was about have. The language barrier was unbearable! Couldn't understand Reps AT ALL (and I spoke with 4 of them over a two day period. Yes 2 days to simply update a payment method. Reps kept sending me token screens, but no success after that. And wanted a $30 hold on new card. $30... What? Going rate is $1 to validate a new payment method! But took a couple more transfers and calls when I DEMANDED a supervisor! To get the new payment method in. The Rep played the none are available due to high call volume... however when I called my wait time was less than a minute. She asked if the "only" reason I wanted to speak with a Supervisor was to update? I lost it because she had id'd herself as a Lead/Topline Rep. I LOL because if true I told her she should know that when a customer ask for a Supervisor: that's it... no matter what the reason IS! We get xfrd. As far as a Supe not being available: what's the protocol then for callbacks. She conceded and suddenly a Supe was available... smh! Romeorg964e got on. Finally the simple update was done. OMG Directtv get it together and pay/hire US reps that we can understand instead of outsourcing so your "C" Suites can rake in $100s of thousands in bonus each year! Good rate for customer service in the US is somewhere between $19.50-$22/hr. We deserve them and you certainly can afford to pay them.

I called Directv to see if there were any deals in November and I didn't qualify. I called back a week later and though it was only an inquiry as far as pricing, I got such a deal that I HAD to say Yes and Sign up. But, alas, the promises made as far as offers seems to have just been a bait and switch.
1.) They offered a gift card.
2.) They offered a SECOND gift card as a special limited time bonus - just had to get the installers name, ID and paperwork and go to the redeem section of directv.
3.) My first year was at a decent price and the second year was even LOWER...

Such deals I didn't want to call back as I had planned if I were interested in signing up, so I said yes... Well, a big mistake.

Currently awaiting the first gift card and I have no info on it currently - no emails telling me about when to expect it etc.

They claim that there was no 2nd gift card, but I kept notes and asked about it 3 times... and then transcribed the notes for future reference.

I will also bet that when I enter my 2nd year, that the price quoted me which was lower than my first year, will actually be higher - as they probably won't honor that promise either. I have all the info written down in my notebook as I talked to and signed up with the rep...

Most calls are recorded, but seems they won't pull the call data or perhaps did and heard the offer and the fact that I asked more than twice to confirm exactly what I would be getting - 1 Gift Card, a 2nd Bonus Gift Card, the monthly price for my package (which is correct) and the price of my package after 1 year (which is actually supposed to be lower than my currently pricing). Of course it is to their advantage not to provide what they promised - they are saving HUNDREDS of Dollars - multiply that over hundreds of thousands or millions of people, and that is an incredible savings... so why not bait, lie and deny? After all, who is going to go after them?

I have spent more time on this than the gift cards are worth.

If they are not allowed to honor THEIR contact/offers, then I don't feel I am really under contract with them and can leave at any time. In order for the contract to be valid, they have to honor their promises and I will honor the contract.

I am so pissed, that I plan on contact the attorney general of the state and seeing if these companies that make these promises just to get you into a contract and then don't follow through, can be prosecuted from their side. If no agency is looking into this FRAUD by these companies, they should be.