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I've been a satisfied customer of dirt devil for many years, but that has changed. Brought 2 vacuums within one year and both with same issue. Called customer service, which directs you to their website www.dirtdevil.com to chat with customer support. I was chatting for over 2 hrs and still no resolution. The agent took 10, 20, 30, 40 mins to even reply to each of my responses. After 2 hrs on chat, still no resolution. Product no good, customer service even worse. Just look at the wait time for a response. One being over an hour. Stay away from dirt devil! Customer service is busy because their product is TRASH!
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