• Discord

Discord

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Overview

Discord has a rating of 2.7 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Discord ranks 123rd among Chat sites.

  • Service
    12
  • Value
    12
  • Shipping
    4
  • Returns
    4
  • Quality
    12
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
2
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How would you rate Discord?
Top Positive Review

“Community Building for Gamers and Beyond”

Benny T.
4/5/24

Discord facilitates community building for gamers and beyond, offering a platform for real-time communication and collaboration. Whether I'm coordinating strategies in multiplayer games, discussing shared interests in hobbyist communities, or hosting virtual events, Discord provides voice, video, and text channels to connect with like-minded individuals around the world. I appreciate the moderation tools and customizable permissions that empower community leaders to create safe and welcoming spaces. Discord has become my go-to platform for fostering friendships and building communities online

Top Critical Review

“Terrible”

kara K.
9/21/24

Poor custom service. In January and June 2024, I contacted Discord about email and log in issues. I saved all correspondence as proof. Each time, I received responses there were high volumes of tickets. It is still an ongoing issue with no resolution. I was a Nitro subscriber. As such, I have filed a complaint with the BBB.

Reviews (17)

Rating

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Thumbnail of user ruthk1046
West Virginia
6 reviews
2 helpful votes
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September 21st, 2024

Poor custom service.

In January and June 2024, I contacted Discord about email and log in issues. I saved all correspondence as proof. Each time, I received responses there were high volumes of tickets. It is still an ongoing issue with no resolution.

I was a Nitro subscriber. As such, I have filed a complaint with the BBB.

Service
Value
Quality
Thumbnail of user bennythurmondlnqhvb
Armenia
8 reviews
0 helpful votes
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April 5th, 2024

Discord facilitates community building for gamers and beyond, offering a platform for real-time communication and collaboration. Whether I'm coordinating strategies in multiplayer games, discussing shared interests in hobbyist communities, or hosting virtual events, Discord provides voice, video, and text channels to connect with like-minded individuals around the world. I appreciate the moderation tools and customizable permissions that empower community leaders to create safe and welcoming spaces. Discord has become my go-to platform for fostering friendships and building communities online

Thumbnail of user dylanh76
Florida
22 reviews
18 helpful votes
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November 8th, 2023

Not to say its boring its extremely flawed and this review will pretty much make a short summary of my experience. There is no bull crap response in this review so lets cut the cheese. First off it is really hard to get someone to join a discord server not that anyone would want to join your discord in the first place unless maybe it is associated with something popular. Another thing is today i faced issues with the servers being shut down but luckily these were fixed. The people there are also easy to get along with well depending on who you're talking to. I still stand by my opinion that social media in all forms should be outlawed and i have pretty damning evidence to back it up. As much as i hate to say it social media may just be the worst invention mankind has ever created. I'm not gonna tell the rest as it would take too much of your time so hopefully your experiences are better than mine.

Tip for consumers:
Just make a bill that outlaws social media and have people vote yes for it if thats even possible and hopefully the government will ban all social media. Kids don’t need to be on their electronics all day and should just be doing their homework,going to school,and playing outside all day.

Products used:
The app and the site itself

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Value
Quality
Thumbnail of user jaydon.prezzano
Georgia
1 review
0 helpful votes
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April 18th, 2023

Discord has quickly become the go-to online communication tool, the type of service that caused Microsoft to drum up billions of dollars in an attempt to acquire it. Once you use Discord, you'll understand why. Discord makes it incredibly easy and intuitive for anyone to set up chat servers, and talk with friends or strangers via text, audio, and video. Discord is so popular, even non-gamers find plenty of use for it. You probably have it open while reading this, but if you were somehow on the fence, know that Discord is an Editors' Choice pick for online messaging tools. You should integrate it into your digital life right now.

Thumbnail of user igivedrinks
GB
2 reviews
5 helpful votes
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March 23rd, 2023

The problem is people can moderate their servers as they see fit. And thats how people get closed into communities where the only ability they have is to share the same ideology, essentially kicking everyone else out after throwing racism, sexism, etc at them. Customer support wont help you get your money back if you get hacked either

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Value
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Thumbnail of user reedh67
Kenya
1 review
0 helpful votes
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April 24th, 2023

I want to express my gratitude towards this dude. He has worked with me through my undergraduate and now I have just completed my Master degree. He is so thorough in Chemistry especially general chem, organic chem and analytical chemistry. He has handled my classes very well. He has access to a lab and didn't need my lab kits every time we had an experiment. If anyone would need such a service, i def recommend him. Test him with practice questions and you'll have a testimony as well. The rates are highly affordable. His discord is Lincoln#7379

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Thumbnail of user cristinad77
Georgia
57 reviews
73 helpful votes
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July 22nd, 2021

Discord is the best VoIP in existence. It has a lot of amazing features and they are always implementing new ones. The great thing about Discord is creating communities. I am in a couple of gaming communities on Discord and the servers are set up by the admins that provide you all the information you need. You can create text channels for written topics (e.g. Guides, screenshots, general information) or create voice channels to talk to friends or other players.

You can use Discord for nearly anything. The great thing about Discord are their screen share, video call and live stream features. You can troubleshoot issues with other people easily using any of those features.

You can integrate applications and bots to Discord using their API. This feature helps improve your server workflow by decreasing human interaction and you can set up bots to moderate the server. Discord is essential for gaming communities.

Tip for consumers:
Discord also has a monthly subscription called Nitro for extra paid features.

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Value
Quality
Thumbnail of user generalc21
Washington
4 reviews
8 helpful votes
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June 16th, 2022

I do enjoy using the app, it's kind of addicting with its very well made dark mode, we should first address the issues however, and that is mainly customer service and moderation related. The people over at Discord HQ are furries who love to fiddle with their $#*! and ban certain servers and members affiliated with those servers out of sheer bias. They're a bunch of phony social justice gigavirgins who make harassing users online a grueling experience. However, Discord is extremely helpful for grooming children, not only do you have easy access to the most vulnerable kids, but they're also extremely easy to manipulate! Discord does not enforce any age rules whatsoever that you can't just bypass so there's dozens of minors you can expose to gore and furry vore. And uh yeah overall the business is mid..

Thumbnail of user samuelm876
Washington
1 review
0 helpful votes
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August 31st, 2023

It wants you to pay for features monthly. The worst part is that you don't even need those stupid features. You think you do, gullible. BUT YOU WASTED MONEY INSTEAD. Discord excluding nitro is nice though. That's why it lost 2 stars.

Thumbnail of user s28320299
New York
29 reviews
273 helpful votes
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March 14th, 2023

Discord is great for joining servers based off of content you enjoy, especially for gamers. You can also keep in touch with friends and family on discord, definitely worth it!

Tip for consumers:
100% worth it

Products used:
A cell phone

Service
Value
Shipping
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Thumbnail of user hiromichim
Hawaii
46 reviews
14 helpful votes
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October 16th, 2022
Verified purchase

I am relatively new to the Discord community, since I started using it back in 2018. However, my experience with it has been mostly great so far. It is a very reliable and easy way for me to keep in touch with friends and meet other like-minded people. The whole interface to the program is very easy to use and get used to. It is basically like a modern day version of IRC (Internet Relay Chat) with all the bells and whistles. It is a nice and easy way to join and interact in various online communities that you have an interest in. Sure, there are some unpleasant things and people you have to deal with sometimes, but that goes for any social media platform out there. In my experiences, I have had less issues while using Discord, as compared to some other similar platforms out there. If you have never used Discord before and are interested and/or are looking for a good alternative to online communities and chats, go give them a test drive. If you end up not liking it, you can just simple stop using it and delete it. Simple as that.

Products used:
Free service, Nitro and Nitro Classic

Service
Value
Quality
Thumbnail of user rhettm17
Illinois
3 reviews
0 helpful votes
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March 17th, 2023

Discord is better than that dumba** Opengeofiction because they don't bully people as much because they aren't dumb idiots, unlike the Opengeofiction admin. This is the best social media site to ever exist. SCREW Elon Musk! Screw Facebook! Screw Wojcicki! They are never gonna be like this discord because it is so much better!

Tip for consumers:
Use it more than any other social media site. It is most used by gamers.

Products used:
N/A

Service
Value
Quality
Thumbnail of user mjb61
New York
2 reviews
1 helpful vote
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July 7th, 2022

Someone would expect a corporation with 100 million plus endusers to have a fairly adequate support organization; think again. To begin Discord has no live support via voice nor even online chat. They give what little support they can via email. So this multi-billion dollar organization will take days, perhaps weeks to attempt to give assistance. And yet, such simple tasks such as recovering an account is beyond their capacity and capabilities. They simply ignore your request. I've had situations where a customer service representative was unable to assist due to the nature of level 1 support and on occasion required escalation to higher capable support levels. With Discord there is no support past Level 1 and thus you cannot expect anything but corporate claptrap when they respond. If they respond at all. This was the single worst instance of incompetence I've ever experienced from an IT development corporation.

NOTE: to assure safety regarding subscriptions, etc I suggest you use a payment service such as PayPal where you can terminate the ability of someone from racking up additional charges your account once your aware. You can then get Discord to eventually refund unauthorized transactions just don't expect it to be promptly processed. Obviously PayPal, or your bank will investigate and return your funds but that can take awhile. By using PayPal you won't have to replace your bank card (debit/credit).

Products used:
Online service not tangible physical product.

Service
Value
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Thumbnail of user shahmeerm
AE
6 reviews
6 helpful votes
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October 17th, 2021

I love using Discord because it allows me to be able to talk with all my friends whether they be on Xbox, PlayStation or PC, we can all be together and play games together without missing a beat! However, it can be frustratingly annoying at times and especially here in UAE it is blocked which makes it all the harder to use when all you want to do is play games with your friends and be able to talk to each other!

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Thumbnail of user georgec817
Cyprus
5 reviews
0 helpful votes
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June 8th, 2022

Discord is miles ahead of the competition when t comes to creating an interactive chat server/forum and uniting people under common interests or goals.

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Thumbnail of user jenniferp42
California
8 reviews
36 helpful votes
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April 30th, 2021

Do you like to chat with literate people about topics you love in civil discourse?

Discord is NOT the place for you.

There is no actual policing in Discord servers. Spam is rampant. $#*!posting is common. Sexism, racism, hatred of any kind? As long as the moderators like it, you're subject to it.

I was banned for triggering someone. Were they decent enough to tell me their problem? Of course not. If the moderators don't want explanations--and I've seen over a dozen where the mods don't 'put up with' explanations, or even understand what an explanation is (I got a warning for defining what I meant by the word 'weird')--too bad. You're kicked out because you didn't know you needed to walk on eggshells.

Oh, is a moderator obviously siding with one person or a group of a certain race or orientation and they think it's okay to discriminate against everyone who isn't that group? If you're surprised, you haven't been on Discord servers.

Let's say you're banned for a stupid reason. An abusive reason. The moderator told you that you broke their rules when you did not or they made rules that were one-sided or didn't even bother to mention rules--this happens often. Surely you can report this and get justice right?

Hahahaha. NO. If you ever figure out Discord's complicated way of submitting a report, all you'll get is the admins telling you to block that person and problems will be solved. Yes, block the moderator who banned you and your problems will go away. It would be less stressful to hire a hacker and put up with the charges filed against you. At least you would know someone who actually does intend to dole out real justice now.

Tip for consumers:
They don't know what monopoly is and don't try to prevent them. The biggest servers can become aggressive against certain races or orientations easily. I watched it happen and was blamed for it.

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