DiscountMugs

Poor turnaround time no communication with you if you are waiting for products to be engraved They don't respect their customers

Discount mugs is great. Love their products and their reps. I work with Kelly D all the time she always gets my orders out on time... thank you!

I am sharing my recent experience with a Florida company operating on the Internet. This transaction was processed through PayPal beware of their illusion of consumer protection.
Bel Incorporated
TBA: Discount Mugs
******* NW 115th Avenue
Medley FL *******
This entity is highly questionable in its business practices and the BBB and on-site reviews should be viewed through a broader screen that will identify many injured consumers documented through various Internet sites. I used the web site to order imprinted T-shirts and the requested payment was made via PayPal. This was followed-up later by the Art department email stating that I would be paying $$$ more because the art work required multiple color, etc. I continued to question this because the art work was a B&W photo. I advised them to cancel the order and refund the monies all documented via email. The company confirmed acknowledgement of the cancellation and request for refund. But no refund I followed-up numerous times with the unseen and unidentified customer service but despite repeated promises, no refund.
They have also been unresponsive to the PayPal inquiry. My money is being enjoyed by the company and PayPal has received their cut for the transaction. Since many of the claims against Discount Mugs is couple hundred or less they know the filing fees and process for the Florida Small Claims Court process will negate any consumer action.

I'm still waiting for someone to complete my refund case. There is no way in hell I'm keeping what was sent. 25% off to keep it? Hilarious!

Excellent Giveaway Items from Discountmugs.com

At least once a year, our company holds an event and offers giveaways to office staff and customers and I was among the people who were tasked to organize that event. This year, the company wanted to save on expenses but still made it a point to hold on to the traditional event; it had been customary and our people – staff and clients alike – have been looking forward to it. The budget for the giveaway items was definitely unlike previous years; huge cutbacks were made to accommodate for other company finances and event needs. What's nice though is that I have purchased from Discountmugs.com some years before – I bought myself a nice jute bag and was utterly satisfied – and I knew it was the perfect site to purchase our company's giveaways.

I remembered that Discountmugs.com has a variety of products and you can buy wholesale. Plus, the items are all affordable—and that is what we really need having such a short budget. Having done business with Discountmugs.com before, I know how easy it is to order from the site and track my shipment. The customer representative I talked to before was nice enough to help me out. More so, I love the make and quality of my jute bag I got from Discountmugs.com – I'm still using it these days – so I reckon the products we will purchase as giveaways will not be of poor quality despite the lack of ample budget.

After showing the site to my team mates in event organizing, the team agreed to purchase from Discountmugs.com. We bought a bunch of pens, mugs, and mouse pads—very simple but nice items to give away. For the boss's friends in the corporate world and some client companies, we purchased beautifully designed mugs and engraved glassware that we had etched with the company's name or the recipient's initials.

Raul was efficient, professional and was able to complete my order exactly as I wanted it! Thank you!

For several weeks I had been looking at various wine glass designs for my 60th birthday celebration. During the process of saving wine glasses to my file; discount mugs continually e-mailed and called me asking me to complete my purchase. When I finally selected the glass and design I wanted, I completed my order. My estimated delivery date was July 20th. I called to check the status on July 20th, only to be told that my glass selection was on back-order until October! I get it, items sell out. However, my problem with discount mugs is that no one every contacted me by phone or email to advise that the item was on back-order for 4 months! They managed to e-mail and call for me to place an order, but somehow they didn't the decency to contact me about a 4 month backorder! Thank God I called, if not I would have been waiting for something that wasn't even on the way. By the way, the tracking feature said that the glasses were in production; which is impossible if they do not even have the glasses. Now I have to rush and find another supplier before my August event. I wouldn't recommend that anyone take their chances with Discount Mugs for a special event. The cause more headache then needed.