DiscountMugs

Placed order on October 26th, 2021 with a delivery date of November 9th, 2021. Order contained 100 squirt bottles that were to be given to children as gifts at an event on November 27th, 2021. With expected delivery date being 2+ weeks prior to the event, no issues should have occurred. After several days going by with no tracking info being sent after the expected delivery date, I decided to call customer service to get tracking information. I was told the bottles were still in production and would be a few more days (this was November 15th). I waited a few more days and called again (November 17th) and was promised the bottles would be shipped that Friday (November 19th). When I did not get tracking by Monday (November 22) I called yet again and was told they would ship the next day (November 23). I just called in again today to get the "tracking information" and was instructed that there is no way that the bottles would be done in time to ship. I have been given the run around by this company for weeks, only to be told that 100 kids would not get their gift this year. These were not meant for adults or to be sold, but rather gifts for children and this company took full advantage of us. We could have canceled the order weeks ago and found something else, but now because of the refund delays, we wont get our refund for days if not weeks and nothing can be done for the kids. This company instantly took the money from our bank account but refuses to refund instantly. They sold products claiming to be in stock but was not. Scammed our organization (and others from what I just read) by lying and misleading us.