DiscountMugs

I ordered 15 custom printed t-shirts on June 29,20. The order confirmation estimated delivery on July 7 to 8. Today is July 30 and they HAVE NOT EVEN SHIPPED. I contacted customer service SEVERAL TIMES via phone and email. Every time they will say "they are going to check with production" but will never return the call. I was tired of this and insisted on knowing the status of the order on July 21. On July 22 Jerome Gruba from Customer Service said the order was "shipped" and sent me a FedEx tracking number. However, there are NO SCANS associated with this tracking number, and FedEx told me that means the shipping label was created but the order was NOT shipped. So more than a month later, I don't have the order and I am still getting the run-around. I am feeling I got scammed and plan to report this to my credit card company as fraud.

I have purchased many items from this company in the past and I will NEVER order from here again after my most recent experience.

Long story short, I ordered mugs that said they would be here by 11/24, they're still not here 12/15. When I reached out to them about the order on 11/30 they said they would up the priority, I dont understand why since they should have been made already. They asked when I needed them by, I said a week to which they replied they would keep me posted. I did not hear from them again and I sent an email 12/6 and they said they were going to ship them out that day which is a week after I said I needed them by and its been even longer and they're still not here. It's practically Christmas and will be headed into the slow season, I don't even need them now, I wouldn't have ordered if they were going to be here at-least close to when they said.

They are refusing to give any sort of credit or incentive to stay with them as a customer, so I wont. I have spent thousands of dollars with them in the past year but that does not mean anything to them so if I were you, I would take my business elsewhere because they do not value it.

If I could give zero stars, I would. Using the website, I selected a mug, uploaded artwork and adjusted the quantities and shipping method until we would get the mugs by the needed date at a price we could live with. I uploaded the artwork at the same time I placed the order and approved the proof as soon as I received the e-mail. Despite doing my part, Discount Mugs changed the estimated delivery date by two days. Considering the items have not left the facility and the online tracker doesn't even show they have moved to the shipping department, I will be surprised if they meet the revised date.

I called "customer service" and asked why my package hadn't shipped and the non-helpful person there just kept repeating that the dates are estimates and can move if the production schedule requires it. I told her that a change of several days is not a reasonable "slip" in the schedule. A company that CARES about customer service and customer satisfaction would have offered to upgrade my already expedited shipping at no cost. This person flat out refused. This company lies and the customer service department really couldn't care less about the customers. Use them at your own risk and make sure you have PLENTY of time available for their "production schedule" to change to whatever is convenient for them.

Ordered 250 Koozies from them and about 30 are faded/look used and old. Another 20-30 are completely squished because my order came in 2 boxes and the 2nd box was not filling with any packaging support to allow a safe shipment. They just threw the other 75 in box and said "good enough"

Their customer service is literally the worst I've ever dealt with online and requested multiple pictures, then told me not good enough, and that I have to send more. After 2 go rounds, I'm going to lick my wounds and call it a day!

Ordered 250 koozies and thankfully only need about 180... they don't know that though and should have some level of quality control. About 30-40 are faded on the imprint and the others in question came totally crushed (not flattened, see pix)

This site is a total POS and would not recommend using it to anyone that cares about the outcome.

USE 4Imprint! The savings isn't worth it. I promise!

P.s. "Chrissy" was the rep I dealt with. Good luck with her and their "claims team"

Based on the other reviews here I should've known better but I was feeling... risky. Oops. Don't be like me. Gross customer service tactics including saying they "don't agree" with the customer... when things are clearly CRUSHED or MISPRINTED.

Worked with Anna L. Fantastic service and great products on a tight timeframe. Would highly recommend them - great price, too.