DiscountMugs

The only pro to working with Discount Mugs are their prices. If you know exactly what you want and know there will be no edits to the design, Discount Mugs is fine. If you think anything could go wrong, select a different supplier. Dont make the same mistake I did.

My experience with Discount Mugs was truly the most terrible service experience of my professional career, and Ive been buying promo goods for 7+ years. My order was placed on August 16th and the items arrived on September 2nd.

-The first proof received from Discount Mugs looked like it had been designed by a Kindergartener. Not even close to the design I approved on their site.
-Their site says, Please allow 24-48 hours for our design team to update your artwork after your edit. It took them 5.5 days, and that was only after me bugging them.
-Once into production, they had two separate back-ups in production. Meaning, my items were supposed to ship on 8/24, then 5/25,8/28, and 8/29. They finally shipped on 8/30.
-On 8/29, I paid $140 for overnight shipping. Their CSR promised me the items would be overnighted. It was a fun surprise to learn on 8/30 that my items shipped FedEx Ground, 3-4 business days.
-Being on the phone with their service team is a miserable experience. I had three separate calls, each lasting over an hour, where Im on hold for extended periods of time, and every agents English is poor at best.
-They refuse to handle any questions or service related concerns via email. You must call in.
-They followed-up the order asking how my experience was and too offer a discount on my next order. The agent clearly had no idea about my service experience. Their internal communication is poor as the left hand is not talking to the right.

I refuse to ever use Discount Mugs and I strongly advise anyone interested in their services to look elsewhere. The extra $$$ is worth your time and overall happiness.

Im giving them one star because is the only way for me to write a review. I called this company to order some coffee mugs with my company logo on it but I needed deliver to a specific day and time so I could have send them to my customers as a gift the lady on the phone (Aileen Martinez) told me if I pay extra She guarantee that my order would be deliver on Dec 19th, 2017. On Dec 19th, I called back since my order appear to be still in production and all they did was apologize and told me my order was not going to be deliver until Dec 29th, when I questioned the fact that I paid more to get it deliver on that day the customer service persons started to make promises of have it deliver by the Dec 22nd, I agreed to wait a few more days because she begged not to cancel the order. Believe it or not on Dec 22nd I called back because my order was still showing up in production! So, I asked to cancel my order and to have a full refund and the lady on the phone (Meriniza Alonzo) put mi on hold for 15 min because she was going to find out with their production team if my order was going to ship out that day. THE NERVE this lady had. Do not waste your time and money with this people, They promise things the cant deliver just to take your money, I now have nothing to send to my customers and its due to the incompetence of this people.

DO NOT USE!
They screwed up my entire order and "Daniel" offered me 15% on my next order as compensation!

I operate a non profit and have used Branders.com many times. My last order went wrong but they ultimately fixed it. I placed 2 orders in late November 2016. One they had to cancel and the other one was for $825. They have kept my money for over 90 days saying that the bags were on "backorder". I finally called them yesterday and asked where my bags were since they have had the benefit of my $825 since the end of November (90 days). They said they would be delivered in 2 weeks.

So today they called and said the order would cost another $300 if I wanted it because the embroidery was more expensive. They said they would lose money on the order if I didn't pay more. They said I took advantage of a 20% discount when I placed it and they wouldn't be profitable on the order if I didn't pay more. ARE YOU KIDDING ME WITH THIS? This company cheats people, holds $824 of a non profits money for 60 days and then tries to back out of the order if I don't pay MORE. DO NOT NOT NOT NOT NOT ORDER FROM THIS COMPANY.

I am a Senior Vice President at a Fortune 500 company and run sales. When my company messes up with a valued customer we FIX IT. We don't hold their money, cheat them and then cancel their order. If we have to take a loss on an order due to OUR mistake then we do that.

Not BRANDERS. Do you want to know what they offered me? 15% off my NEXT order. ARE YOU KIDDING ME? Why would I EVER give Branders any more of my money when they've effectively taken out a LOAN from me for 90 days, used my money and refused to process the order that they took and priced? I didn't create my own price for the product that I ordered.

Please whatever you do, go to another company to place your order. Especially if you are a non profit because every dollar counts. I will be turning this company into the Better Business Bureau and writing as many reviews as websites that take reviews exist. Just please do yourself a favor and click off this website and do not spend your hard earned money with a company this dishonest."