Three out of five books, all graded as "very good," are library discards with stickers, tape, stamps, etc., even though only books graded "good" or lower are, as stated on the web site, possible library discards. Shipping, however, is free.
Deliver defective merchandise. Express regret when this is pointed out. Then make it as hard as possible to get a refund. Demand multiple sets of photos. Each nitwit who answers your email has clearly not read PREVIOUS emails. One nitwit says, "Just donate the defective merchandise. Warm regards!" But when one asks when to expect refund, next nitwit asks for return of item.
They are the WORST online merchant with whom I have ever dealt. They are either crooks or mental defectives. Or both. I only regret ZERO STARS is not an option. Avoid them like the PLAGUE or you are in for the waste of time of your LIFE.
DO NOT USE THIS SITE! I ordered a child's book for my granddaughter and it came in damaged. I spoke to someone at discoverbooks and the said the would replace the book no charge. The second book came in today more damaged that the first one - What travaisty...you can't reach them when you need to because they don't answer calls even though there's number and the chat and email featured aren't any better. I am asking for refund and will NEVER USE THEM AGAIN!
After purchasing several books, I was refunded a SMALL portion of the amount paid. There was no communication, & I received only a portion of what should have been refunded. They still have my money, & refuse to refund the rest of the money owed.
They cancelled my order after one week. They are terrible!. I would give them a minus 5 star if available!.
Every time i purchase books from this website never get my full order. They do refund the amount of the book missing but never ask if you still want the order after realizing they dont have the book/books you ordered. Its really frustrating.
Thank you for your review. Our shipping team and our customer service team so that we can notify customers if all items are not able to be shipped. We are sorry to this was not a working policy at the time you placed your order. We do hope that you will allow us another chance to be of service to you.
Recurring complaint... I purchased a book and I got the confirmation email. I tried to log into my account to track the shipment, but login attempts failed. I requested a password reset but received no email. I managed to track the package with a USPS tracking number from the confirmation email. Status was "Shipment Received, Package Acceptance Pending" and it listed my post office. I emailed customer service and was given a new delivery date. After three weeks and two delivery dates passed, I called my post office and was told the package was from a third party shipper and they haven't received the package yet. I eventually received a full refund, but I'd rather have the book which still hasn't come.
I purchased a book and I got the confirmation sent to my email. I tried to log into my account to track the shipping, and it wouldn't let me log in. I tried sending a password reset email to my email, but nothing came. I tried logging into my account using my auto-saved Google passwords, but that didn't work either. I wonder if my account was deleted, since I was even able to make a new account with the email that I had used for my first one. I have 0 way of checking when my package is coming and I'm pissed. Ive emailed customer service, but let's see what they say.
UPDATE: My book came in in fine. However I'm still upset about the situation with my account.
I ordered a book from a beloved childhood series to replace one I had lost in a move. I was looking for specific cover art to match my childhood set. Not only did I receive exactly the cover art shown in the web image (not gonna lie I was worried it was going to be a different cover), it was in EXCELLENT condition and actually makes my other books look a little shabby. Thanks for completing my set for under $5 and better than it ever was! Took about 2 weeks to arrive.
Excellent company! I have ordered two different times. I received exactly what I ordered. I have been very pleased with the very reasonable prices, free USA shipping, fairly fast delivery, US Postal Service home delivery, very good shipping packaging to protect the books, and the high quality of the books being sold. The described conditions of the books have been very accurate and well described. The several books that I ordered turned out to be former library books ( as mentioned in their condition ratings), but in excellent condition with no damage aside from library labels and bar codes on them. The selection of books available has been excellent, with hard to find books available in stock, and shipped quickly. I am very pleased with Discoverbooks.com. I will definitely continue to order more books from this company.
Overview
Discover Books, LLC has a rating of 1.8 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discover Books, LLC most frequently mention and customer service. Discover Books, LLC ranks 18th among Used Books sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and for pointing out that our return/refund policy needs work. We are working hard with our customer service team to make returning an item or issuing a refund easier for our customers.