Discover Books, LLC
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Discover Books, LLC

How would you rate Discover Books, LLC?
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California
1 review
2 helpful votes
Follow Fernando C.
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I purchased a book. The confirmation email showed. I tracked the order package with the USPS tracking number from the confirmation email, I got in my email. The status was "Shipment Received by the Postal Office in a different state, but the Package Acceptance was pending" and it listed an out of state USPS post office. I emailed customer service but the email address for discover books was in incorrect The emails I sent to the email address returned undeliverable. I have no expected delivery date In regards to this order. I called my post office and was told they haven't received the package yet. I would like to have this book I ordered. Still haven't received anything.

Date of experience: January 8, 2022
Maryland
1 review
0 helpful votes
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I don't understand the negative reviews here my books arrived in 5 business days and were in perfect condition. Oh and they were super inexpensive. This is a legit business.

Date of experience: January 4, 2022
Maine
2 reviews
10 helpful votes
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I bought a bunch of books from discover books not every book they sent me was wrong title but I got a couple over the year wrong and also they send books that have ripped pages I also received a book they had a ripped front cover which to me is unacceptable I would tell you to buy your books elsewhere when buying on eBay or Amazon or any other sites that you see is by discover books the book that I bought it from them was called sleeping beauty by Walt Disney mouse works and this is what they sent me instead this is not what I ordered this is why I'm making a big deal of this issue

Date of experience: March 24, 2019
Discover B. Discover Books, LLC Rep
over a year old

I completely understand your frustration and please know that we have been working and continue to work towards error free shipments. We have also updated our listing policies and are seeing improvements weekly regarding items arriving not in the listed condition. We do hope that you will allow us another chance to be of service to you.

Virginia
1 review
2 helpful votes
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Untrustworthy
January 14, 2022

I have used a variety of online book stores and buy back places before however this has been the most dishonest experience I have encountered by a company that supposedly has fairly high ratings. Perhaps there was a dishonest employee working the day they received my book however I'm the one that got cheated in this case. I recommend reviewing their yelp and reddit forum for feedback versus some of these other sites to get more candid reviews.

This company steals your books and then changes their excuses for why they won't pay you. I have evidence of the book I sent with correct ISBN number however PiggyBook/Discover Books first claimed that they didn't receive anything in the package from the USPS. When pressed, they then said it was actually an incorrect item. When pressed again for them to provide me with evidence of how the book magically changed in transit so I could submit a USPS claim, they said they couldn't provide me with any evidence as they trash everything at the end of the day. This company is incredibly shady and I would not recommend at all.

This company is also known as Piggy Book so please avoid if you don't want them to steal your items and then make bogus excuses without ever providing any evidence.

Date of experience: January 14, 2022
Florida
1 review
0 helpful votes
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Discover Books has listed for sale unauthorized bootleg copies of several books for which I hold the copyright.

Date of experience: March 12, 2024
New York
2 reviews
1 helpful vote
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My order arrived promptly and in fine condition so am I am on my 2nd order and have used other booksellers prior~ so this one is literally a happy discovery as I love books

Date of experience: June 3, 2021
California
1 review
12 helpful votes
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Ordered a book on 02-21 and was informed that it could take up to 14 days to receive it. Today being the 15 days I called them and was told that I was refunded the money on 02-25 without any notice to me, no email, no phone call to let me know that they screwed up or didn't have the book.

SO, I waited like an idiot for 2 weeks for a book that would never come anyway. Clearly Discover Books is the definition of a very awful customer service. In fact one could argue their customer service is non-existant. A simple phone call from Discover Books to me after I ordered to let me know that they couldn't meet their end of the deal would have done it. No they couldn't even do that.

I needed this book on the date it was supposed to be delivered because it is a required text book for a class. Again they screwed me over since they wasted my time for nothing and said nothing to forewarned me so I could have ordered the book elsewhere. I won't be ordering from this company ever again because obviously they don't care whether they fulfill their end of the deal or not.

If you are not on a schedule or don't care whether you get the book you are promised and don't care whether there is some useful interaction with a responsible company customer service, I suppose you can order from them, just be aware you are dealing with an unreliable and unprofessional company..

Date of experience: March 6, 2020
District of Columbia
6 reviews
50 helpful votes
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Once again, I received the wrong book from Discover. They don't accept telephone calls and do not respond to email. Awful company.

Date of experience: October 5, 2022
California
1 review
5 helpful votes
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Lying cheats
March 3, 2021

Yeah. I've been ordering a lot of books from the early 80s to mid-90s of late, and have learned that Discover Books and their affiliates sell books in poor condition. This would be fine if they were honest about it, but they're not. Each and every book I bought from them was in poor condition, but across the board Discover and their affiliates rated them as "very good" and charged accordingly. I've included two photos of books I've received from them. The one with the broken spine is "Emprise" by Michael P. Kube-McDowell (the exterior spine is so creased you can't even make out the title information). The other is "Orphan of creation" by Roger MacBride Allen. Really, they described a book with huge chunks missing from the back cover as "very good."
Because they have so many affiliated fronts, they can pull fast ones. I have a working list of store front names they use, but they most reliable way to spot them is to check the seller on Amazon. Clicking on the dealer's name for any given book will bring you to the "about page" where the seller's name and details will be listed. Discover Books affiliates with have the "Discover Books" logo just to the left. That's the third picture.

Date of experience: March 3, 2021
New Jersey
2 reviews
5 helpful votes
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This is bad...
January 1, 2021

DO NOT ORDER ANYTHING FROM THIS COMPANY. IT IS BAD. I NEVER ORDERED ANYTHING AND THEY STILL SENT ME BOOKS THAT I RETURNED. I ALSO REPORTED THEM TO THE BETTER BUSINESS BUREAU (BBB). IT IS THE BEST THING TO DO.

Date of experience: January 1, 2021

Overview

Discover Books, LLC has a rating of 1.8 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discover Books, LLC most frequently mention and customer service. Discover Books, LLC ranks 18th among Used Books sites.

service
22
value
23
shipping
25
returns
15
quality
21