Distinctive Gem has a rating of 5 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 6th among Diamond sites.
AV not only sells the most beautiful diamonds, but they offer the highest level of customer service imaginable. They understand that you are making an important purchase and never pressure but are always willing to do whatever it takes for you to feel comfortable with your purchase.
I asked for assistance in purchasing a matched pair of diamond studs for earrings. Jonathan responded to my requests while on vacation and upon return to the office he promptly provided a new video highlighting the diamonds he recommended in various lighting conditions.
Jonathan was super easy to work with. He answered all my questions in a timely fashion, and he genuinely cares about his customers. His knowledge and expertise is unparalleled, and he has the highest quality cuts to offer. The stone I had custom cut is absolutely gorgeous! I highly recommend August Vintage Inc., and would absolutely purchase again.
Working with Jonathan has been a DREAM. He is so patient and knowledgeable, has been wonderful guiding me through the process of designing my engagement ring and picking out a center stone. I'm so please and will be recommending him and returning for future projects ;)
Wonderful experience. Communication was quick and helpful. Shopping was so easy on the website. I am so thankful for how much information they share about their diamonds. It was great working with Jonathan in which stone to choose!
Shipping was quick and the diamond I got is absolutely gorgeous!
I had come across Jonathan and August Vintage after six months of very frustrated diamond hunting in the Australian market, which is saturated with overpriced stones and unreliable salespeople. Purchasing online was the next choice, but I was reluctant to invest the money in something I couldn't see or feel in real life first. After consulting with Jonathan, all my worries disappeared. He was kind, communicative and endlessly patient with me, despite the time zone difference and my endless questions. The vetting service he offers further put me at ease (and honestly floored me with how thorough and informative it was) and I'm so excited for my stone to be placed in its final home!
I can't recommend Jonathan highly enough - he definitely lives up to his glowing reputation!
Jonathan's AVC cut is an absolute perfection with signature bold facets reflecting pastels and the mesmerizing depth seen from any angle. It brings in so much character when compared to an average round diamond cut. I am also overjoyed to be able to choose this in a moissanite gem without the diamond's steep price tag. Thank you for sharing your innovation in your products while keeping consumer interests in mind as you grow your business :)
Jonathan and Vicki are awesome. I have been a 'wanna be customer' for more years than I care to count. They spent so much time with me even when I was ready to order, then something would come up (this happened more than once). They must have endless patience. They treat their clients exceptionally well, whether you are purchasing a moissanite or diamond. In the end I now have a gorgeous 8 mm 2.00 ct G/H VS August Vintage European Cut in my hot little hands. I couldn't be more pleased with the quality of the stone and the entire experience.
I cannot say enough positive things about Johnathan and his wife Vicki. Both are unbelievably professional, knowledgeable and kind! Jonathan answered all my calls (hahah which there were many) and questions (which there were also many lol) on replacing my engagement ring. He was always so patient and always a joy to speak with. When it came down to deciding between stones Jonathan took the time to not only send me pictures but also videos of each different stone In my setting so I could get a true visual of what my ring would look like. When I received the ring I was complete in awe with how beautiful it was! It was far beyond anything i ever imagined! Jonathan is amazing what he does! Thank you Johnathan and can't wait to start our next project
I had an excellent experience purchasing a lab grown diamond through Jonathan at Distinctive Gem. He offered a prime selection of lab diamonds and I ended up with a beautiful stone at an amazing price. Jonathan was great to work with and always extremely helpful and thorough when answering my emails. I highly recommend and will purchase again.