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Distinctive Gem

Overview

Distinctive Gem has a rating of 5 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 6th among Diamond sites.

service
15
value
11
shipping
11
returns
2
quality
11

Instant Feedback

43 reviews
+13
How would you rate Distinctive Gem?
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Ohio
1 review
0 helpful votes
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Great experience buying a lab diamond
February 3, 2021

I had an excellent experience purchasing a lab grown diamond through Jonathan at Distinctive Gem. He offered a prime selection of lab diamonds and I ended up with a beautiful stone at an amazing price. Jonathan was great to work with and always extremely helpful and thorough when answering my emails. I highly recommend and will purchase again.

Date of experience: February 3, 2021
Canada
1 review
5 helpful votes
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Exceeded expectations
May 24, 2019

Everyone I worked with at AVI was amazing, Jonathan, Vicky, wonderful customer service from start to finish. The ring, of course, is absolutely stunning. I can't say enough good things about August Vintage!

Date of experience: May 24, 2019
Virginia
1 review
12 helpful votes
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Jonathan was so great to work with. He responded in a very timely manner and didn't mind the 50 bajillion times we made small tweaks to get the ring just perfect. He had the right stone and was able to advise, without being pushy, on size, appearance, and flow.

We had originally gone to a big time diamond dealer and they have over 4000 settings to look at. We found a setting we liked, but not loved. We took this base idea to Jonathan and even though we didn't REALLY know what setting we initially wanted- he worked with us to create an absolutely gorgeous ring. AND- we got double the diamond carat weight for the same price as the big time "best price" diamond store, at I'm sure better quality. The ring is a fireball. Thank you Jonathan!

Date of experience: April 29, 2019
New Jersey
1 review
0 helpful votes
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Amazing Experience
February 15, 2022

I just received my e-ring and wedding band today, and I could not be more thrilled. I did my research before deciding on Distinctive Gem, and Jonathan and Vicki are as amazing and patient as all the accolades that you see online. I've been stalking moissanites and non-mined diamonds for years for ethical reasons, and I've looked at all the name brands. None are cut as beautifully as DG. Jonathan worked with me to customize a cathedral solitaire setting and matching band with lab-created diamonds, and he did it all within my budget! I also received my rings in exactly 3 weeks from placing the order! Undoubtedly, I will be a customer for life:-)

Date of experience: June 8, 2021
Louisiana
1 review
4 helpful votes
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Simply THE BEST
June 26, 2019

My fiancé and I had reached out to Jonathan in finding a 3 ct radiant diamond with pretty specific requirements. Boy did he over deliver, he found us the perfect stone at a great price! I catch my fiancé even staring at it because of how beautiful a stone it is. Jonathan was always very responsive in our email communication and has the best customer service, he went above and beyond for us and I am so glad we found him after a nightmare situation with another company.
The stone is seriously perfection and I cannot say enough good things about working with him.
Thank you again Jonathan and I hope to work with you again in the future. You are one of a kind!

Date of experience: June 26, 2019
Illinois
1 review
0 helpful votes
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Great experience buying a lab diamond
March 17, 2021

I am thrilled with my new pendant from Distinctive Gem. It is 7mm and set it the Stuller Fleur-de-Lis setting with a 24 inch white gold rope chain, 1mm.

I purchased this partially for a special treat, and partially to see how I felt about this cut in advance of a big anniversary next summer. I was also wondering if I would have any "mind clean" issues with a lab stone. So far, I feel the opposite - thrilled to have such an extraordinary creation to enjoy! And I LOVE the cut. My wheels are turning for future projects!

Jonathan's team did a lovely job with the setting. I picked a very low cost setting since I may opt to upgrade this stone next year. I'm pleasantly surprised at how very much I like it.

I am a very picky consumer, and have purchased from all the top vendors (Whiteflash, Brian Gavin Diamonds, Blue Nile, ID Jewelry, etc). Distinctive Gem is the best of the best!

Date of experience: March 17, 2021
Pennsylvania
1 review
2 helpful votes
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From the start August vintage has exceptional quality diamonds and moissanite gemstones to choose from with the finest optical quality out there. They know their stuff. The process of buying a center stone and building the ring went smoothly. Finally when we received the ring it was exactly what we wanted and we couldn't be happier with it overall. We were just blown away with all the sparkle, beauty, and quality! Its magnificent! We just loved our experience with August vintage and we will return for future purchases. Cant thank them enough for making our anniversary ring purchase a wonderful experience! We are extremely happy! 5 stars, we would do 10 stars but it's not available to choose lol :)

Date of experience: August 10, 2018
Maine
1 review
0 helpful votes
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Fantastic Customer Service
September 27, 2019

Jonathan and his team were outstanding to work with. Their customer service was exceptional and I truly appreciated the personal touch that I received during the process. The ring is perfect! Thank you.

Date of experience: September 27, 2019
Utah
1 review
0 helpful votes
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Completely satisfied
April 15, 2022

My questions were answered honestly, quickly and with patience. I was awed at how efficient and willing to listen the staff was to meet my needs. They were so organized and prompt. They even offered a discount on the beautiful Diamond that I ordered. I only wish our federal government operated as efficiently and effective as they do!
Jonathan for President, Vicki for Vice President and staff as cabinet positions.

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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Center stone upgrade
March 17, 2021

Jonathan and Vicki's service serves up top notch professionalism with a large side of friendly. I was looking for an emerald cut to fit within a platinum setting I already had. Communication was excellent and timely with pictures, videos, and Sarin reports. We even had a nice phone conversation when prong details couldn't be conveyed via email. When my setting and the DG emerald cut was delivered as a completed ring I was one very happy customer! I wouldn't hesitate to work with them again.

Date of experience: March 16, 2021