DK Hardware

I bought 2 Arlington motion patio chairs. They both did not set squarely or the ground, they teetered. I attempted to call, no reply. Finally, today my son sat in the chair and the welds broke. I would not recommend this item to anyone.

I ordered replacement shower seals in a 5/16 inch x 3/8 inch configuration. I received 5/8 inch by 1/4 inch. And I am expected to pay the return shipping whereas most companies will generate a return label.

I ordered a product at about $300 CAD. Wrote my shipping address and checked the box that said billing address is different. I've moved across the country. I included the billing address, which is the old shipping address they sent my previous order to, last year.
Of course this new recent order went to the billing address, and when I checked the invoice they have both addresses written as the same old billing address. My new address isn't on it. This must have been a glitch in their website, or because they have an account for me, it automatically applied my old address information attached to my email. In any case, my order is now on the other side of Canada where I haven't lived for months, and DK Hardware has been totally useless. Offering me nothing, just $300 down the drain. Their customer service agent talked over me and clearly did not believe me.
If you want a hardware business that cares, look elsewhere. Their ordering system is unreliable and if something goes wrong, nobody is going do anything but say YOU must've made a mistake.

Horrible and will never purchase from them. They misrepresent items in stock, you purchase the item, you verify with customer service the item is in stock, you trust them and get expedited shipping, you later get a call the item has 2 to 3 week lead time. This happened to me twice with an important part I needed for a client, horrible experience. Horrible customer service. Will never use them.

Don't buy from this company!
Tried to order one bag of poly foam backing from DK Hardware. The woman taking my order, texted me the invoice before I paid. The bag of foam cost $4.99 and weighs less than an ounce.
Luckily, I looked at the invoice that showed 4.99 for the polyfoam backing AND $165.00 for shipping!
Justin Bennet, customer relations, texted me in a message last week. " Can you tell me what happened" After explaining to him what happened, I never heard back from him.
I sent voicemails and texts to this guy.
Justin's position as customer relations is a scam as well.
My experience with him only shows he is interested in taking care of corporate and not the customer. You are a bad reflection of your company the way you handled this. Continue to hide
Behind your answering Machine Justin!
Great job Justin!

These guys advertise one item and deliver something else, then won't provide return mailing and want a 20% restocking fee. They are impossible to deal with after they make the sale, even though their advertising is fraudulent. Stay away!

I ordered an item in September, which I knew had to be made and I knew there would be shipping delays….

Almost into new year and I still don't even have tracking info and my representative Paul B. Has completely ignored countless emails.

My customer is livid, I'm livid…. Don't do anything with this company if you depend on results.

If you have any non-damage related sort of issue with your purchase, plan to take heavy losses.

Initial outlay $232… -$75 (restocking fee and return shipping)

Choosing to do business with DK Hardware resulted in a loss of 33% of the purchase.

Stick with the classy companies like Build with Ferguson.

Ordering was simple and my order arrived way before I had expected it to arrive. Haven't used the product yet but, expectations ate it will be good quality based on my experience with this company so far!

Shipped me knockoff CRL Door hinges with no protective packaging other than plastic wrap. U Channel and knockoff hinges both arrived scuffed. Unfortunately I didn't check these soon enough and waited a few weeks until install time which was outside of their return window which they're very firm on. You only have 30 days to return from the date you purchase, which is absurd because their standard rate shipping takes 2 weeks. For a replacement order I had to pay for overnight shipping and it arrived 7 days later!

Find another source for bath materials

The red shower set was/is GORGEOUS! It was well packaged. The directions were explicit and exact.
In addition, my husband and I were impressed that the package included a wrench! This would be so very helpful to young home owners who might not have a tool inventory.

These window hooks match some that are already on our wooden cabin windows, so it was great to find them on DK Hardware. They took over 10 days to arrive. We did not get them in time, so putting them on the windows will have to wait until next year.

Ordered items online, order accepted and confirmed. A few days later was told to contact. When I called they wanted more money for the items I ordered. Deceptive online pricing, Customer service would not stand behind their advertised price. Bait and switch, if need an item deceptive pricing.

I ordered a cover for my Blackstone griddle -5 weeks ago. Still haven't seen it even though they were happy to charge my credit card…
Have been emailing for over a week now and have not received a reply.
I would not recommend ordering from this company.

Can't trust them. Don't do it. They don't know how much inventory they have. I would run far away if you need anything important.

Thought my lockset might be taking a little long to arrive so i inquired with DK and they got back immediately and assured me that order was on its way. 2 days later it arrived in excellent condition.

I've ordered 2 4-ft. LED shop lights from DK Hardware. The first one failed after about 6 months, so I ordered a replacement. Now, that one has failed. No responds on their online chat service and can't get anyone at customer service to answer my calls.
Be very careful about using DHK Hardware. In spite of their very "flowery" hold message, their customer service is virtually nonexistent.
Now, I have to go shopping for new shop lights! Thanks, DK Hardware!

Email sent February 21/2023 was not acknowledged.
Invoice for parts ordered was requested but the contact person did not provide the invoice nor replied.
Please see below addressed to Marinelle Ramos! I'm still waiting for the INVOICE I need to submit my corporate card statement.

February 21/2023
Hello,

Please provide receipt/invoice for this order. Credit card ending in xxxx-1106 was charged $262.92
Item #1030 (Surface Box 6" Round) has been discontinued as per your email below – we should only get invoiced for the order you have in stock.

I also attached the email from our Engineering Tech. We have not received the item ordered.
We would appreciate it very much if you could provide the proper invoice and ETA of whatever was shipped to us.

After placing an order and waiting three weeks and hearing nothing I contacted DK Hardware who told me there's a delay. No kidding but no contact? Now 2 weeks later still nothing. Nothing impressive here!

I tried to place an order online, but the order would not go through. I tried multiple browsers and multiple devices and multiple locations. I called. The rep could not understand English. She seem to have absolutely no idea what was going on. She put me on hold, never came back, and disconnected. I order from Ace hardware for half the price. Run away from these people.

Two times I ordered product from DK Hardware and the website claimed they were in stock, after order aknowledgement it was radio silence for a week, called their 800 line but you can't get a real person, left my order # on voicemail and they emailed me an hour later saying product was out of stock due to "high demand", would get to me in about a week. 2 days later I get an email where they cancelled my order and refunded my money. This wasted 2 weeks on my job progress, ordered from another company that does have it in stock, it's already shipped. Same thing happened in October of last year on a meter socket/main breaker panel. I usually give businesses a break but this is BS.

Bought a lock on the website is very miss leading how its coming up its only the part of the lock and not the lock itself only parts which was overpriced as well and they would not send me a return label so dissipated

I ordered some deck drain from DK Hardware and the website said each 5' section included 8 couplers and 4 end adapters. When I received the order there was only ONE (1) coupler and ZERO end adapters! I called and talked to the "Customer sales rep" and he was difficult. He grudgingly agreed to send me 4 couplers and 2 end adapters (which I told him that is all I really needed for my project) but had to get management to approve it. When I did get the shipment, there was only 2 couplers and 1 end adapter! I just got off the phone and told the same guy that they were short by 2 couplers and 1 end adapter. He would not agree to send me what was agreed on and said he would have to have his manager call me back. I am now a very angry customer and writing this review. It would have cost them very little to satisfy me and make me a happy customer, but they refused to do that. DK Hardware's customer service is HORRIBLE. I would not do business with them at all. Find another hardware store to get what ever it is you need. Amazon sells almost anything you need!