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DK Hardware has a rating of 2.2 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DK Hardware most frequently mention customer service problems. DK Hardware ranks 154th among Hardware Store sites.
This company responds to reviews on average within 2 days
Ordering was simple and my order arrived way before I had expected it to arrive. Haven't used the product yet but, expectations ate it will be good quality based on my experience with this company so far!
Avoid this seller. They do not disclose that they charge 20-25% restocking on ALL returns. Even if unused, in original packaging, and sent back within 30 days. Plus you have to pay for your own return shipping. Really sneaky and seem to be making profit off of valid returns. Never again!
Read the 1 star yelp reviews, this company is not doing honest business transactions online. Very very bad business practices.
Tip for consumers:
be very careful!
Products used:
glazing products
Sealant is getting old could only use about 2/3 of a tube because the sealant is setting up in tubes
Shipped quickly to me. Came as described. I will begin to use next week. Looking forward to using it. Thanks!
Order Summary
Item Subtotal (1): $8.87
Estimated Shipping & Handling: $185.00
Add Promo Code
Grand Total:
$193.87
Products used:
None - Shipping cost was prohibitive
Order Summary
Item Subtotal (1): $8.87
Estimated Shipping & Handling: $185.00
Add Promo Code
________________________________________
Grand Total:
$193.87
Packing good, product is slightly damaged. Delivery time was good. My first time being a customer. Customer service seemed good
Sent the wrong order after a significant wait. Won't end the correct order until the wrong order is returned
Very easy to navigate site, placed my order and it arrived ahead of schedule! Thank you! Jalouise hardware was a perfect fit!
Arrived quickly, screws not long enough and had to buy more - no problem colour was perfectly flat black
DK Hardware makes it easy to order. They have Very fast shipping and great customer service. I recommend using this company.
Imagine not being able to find propane heaters here in Alaska. Dk Hardware delivered! Awesome customer service
Tip for consumers:
Great
Products used:
Propane heater
Fasted shipping. Surprised but exactly what I was looking for. Easy to find and applied. Using again
Products used:
CR Laurence VG175W-CCP36 White 1-3/4" Flat Vinyl Trim - 36" Stock Length
Not the right product. Asked for the blue chlorinating shock with clarifying. I got and received the normal white.
Was able to reset tumblers on a jammed 1960's safe with their HPC SLC-46 key manufactured in 2020!
Had thought the safe was a lost cause.
Poor stock item. Didn't have what they said they had in stock online and couldn't tell me when I can have it.
I am always happy with my experience purchasing from DK Hardware and I highly recommend their quality products.
Great service for hinges I couldn't find locally. Delivery options got them here before they were needed.
They are a good reflection on CR Laurence, who they rep since CRL only sells to the trade. Would gladly do business with DK Hardware again and again.
Received everything in good order. It took a few weeks to receive my order but am well pleased.
The quality of the brackets is amazing! Smooth finishes and perfect sizing. Will order again.
They have the best selection of hardware available. The shipping was fast as well.
Item missing part...sent me missing part after I reported it to you...great customer service.
The product works as it should. The description is correct and I had no issue with the shipping.
Exactly what I needed. I definitely will order again and refer.
I was disappointed, not in the product, but in the length of time it took it to get here.
Gain trust and grow your business with customer reviews.
Dear Byron,
We are sorry to hear about your experience. Could you please send us more details to kgeffrard@dkhardware.com so we can better assist you?
Thank you
DK hardware