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How would you rate Dollar Tree?
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New York
1 review
1 helpful vote
Follow Jerry B.
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With Dollar Tree increasing their prices by a flat 25 percent I will no longer shop there. Many of their products already have greatly reduced quantities for the same price of one dollar. What's wrong with a 5 or 10 percent increase not jump to. 25 percent. We all would like a 25 percent increase in our income, which is unrealistic, except for them. If you do the math you can buy smarter at Aldi's, Walmart and other discount stores. Do not support this greedy corporation!

Date of experience: February 22, 2022
Florida
1 review
1 helpful vote
Follow Antonette C.
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Totally unsatisfied
December 15, 2021

Ordered 4 simple glass candlesticks. They gave us no correspondence. When finally talked to someone order was never shipped out for the longest time. Got the candlesticks long overdue and the were all broken. Stay away from them not worth the trouble

Date of experience: December 15, 2021
Washington
1 review
1 helpful vote
Follow M A.
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An order placed 5/21/23, order ready for pickup 6/8/23, but after speaking to the manager the product wasn't. An hour's time, gas, fighting the traffic etc, and showing the manager the email...
Furthermore, her attitude-- "you should have called it's your problem and corporate's," call them, isn't good customer service.
Calling corporate for a supervisor didn't result either, the entire group with little care. They have my payment money but won't provide the product. Insulated supervisor doesn't cut it either.
They've forgotten I'm the customer, not them. We, as a customer deserve the product because we paid for it!
On to legal battles to get the money returned. So much for this store.

Date of experience: June 8, 2023
Michigan
1 review
1 helpful vote
Follow Cheryl W.
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Wow! Just Wow!
August 13, 2022

Dollar General in Napoleon MI. I have been treated rudely for the last time from employees at this location. If you hate your job so much that you take it out on the customers then please, get a new job. I don't know who Mark is however he needs to check his employees. Maybe a quick lesson in customer service. Thank you for your time and consideration.

Date of experience: August 13, 2022
Utah
1 review
0 helpful votes
Follow Kasey W.
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Horrible management skills, 40th w 4700 s
November 12, 2022

Visited at 12:15. Store was an absolute wreck but that's not out of the ordinary, this older lady named Dianna was checking us out. Definitely confused and struggling. She was stubborn and didn't want my help in counting for the total, which is fine, not my job. When Sue asked for help from the manager lady, she was absolutely rude, impatient, and spoke down to Dianna, saying "you can count change right Dianna do you need help with that too" in a very rude and demeaning tone. I was blown away this type of crap is happening in this day and age and definitely won't be back to this store anytime soon

Date of experience: November 12, 2022
Illinois
2 reviews
2 helpful votes
Follow Sandra C.
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Watch your receipt
March 1, 2022

WATCH your receipt at Dollar Tree and the items scanned. Even though Dollar Tree increased its prices to $1.25 I was willing to continue being a patron. However, the last visit at dollar tree was finalized when I was charged $2.14 for an item I did not purchase. I called the store to speak with the manager on staff. This rude man hung up on me before I finished a full statement. All I was able to get out was "My receipt shows an over" then click, he hung up. I called back thinking it was an error and was hung up on again. I called the corporate office and left several messages, but no response. I was in the area on the date of purchase, but I live 15 miles away. This business employs some of the rudest people to manage their stores. I was a regular customer, but not anymore, besides, Dollar General still has $1.00 items I normally purchase.

Date of experience: March 1, 2022
Kansas
1 review
0 helpful votes
Follow Colleen G.
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I shop at Dollar Tree often, so I thought I would have no trouble returning dog biscuits that were stale. The clerk said she could accept merchandise that had been opened. How would we know they were bad if we had not opened them for use? She reluctantly gave me credit. I purchased one item equal to the credit I received and left. I proceeded to go to family dollar where I was able to purchase all the fresh QUALITY food items my pet requires. The clerk was rude and acted like she was doing me a favor for giving me credit for unacceptable pet food. I will never shop at Dollar Tree again. No stars.

Date of experience: September 6, 2022
Florida
1 review
0 helpful votes
Follow Mom D.
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It's the same price as in the stores, but they make you buy a lot more! So, where are the savings? Same price, spend more. NO SAVINGS! I can use maybe 5 wire baskets, but 36 wire baskets? NO! I will continue to shop in-store & buy only what I need today & near future. I used to do a lot of my shopping at Dollar Tree, but since they raised their prices by 25%, I shop at other stores that are still $1.00 for a lot of items that used to be $1.00 at Dollar Tree. I'll bet you won't include this review, because I tell the truth!

Date of experience: July 10, 2023
New York
1 review
0 helpful votes
Follow Ravi T.
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Complaint # 1) cashier packed all my liquid bottles into one paper bag! 5 bottles collapsed on me not even walking within one block of store! Bag ripped in half and all cleaning products were on my coat. Start selling stronger bags! Location: 115st & Jamaica Ave, Richmond Hill, NY *******

2) Cashier was very rude when asked about shopping carts that were not located in front store. Location: Uniondale, Long Island
Store was untidy with products on floor! Need better manage

Date of experience: March 9, 2022
California
1 review
0 helpful votes
Follow Barbara F.
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I ordered a case of yarn then before it was shipped asked if I could exchange it, take it back to the local store or return for return the answer is no no no! The fact you can't return it is not clearly stated!

Date of experience: November 30, 2023

Overview

Dollar Tree has a rating of 2.1 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Tree most frequently mention customer service, long line and store manager. Dollar Tree ranks 661st among Discount Shopping sites.

service
96
value
86
shipping
43
returns
49
quality
78
+41