Overview
Domain.com has a rating of 3.1 stars from 5,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Domain.com most frequently mention hard time, web builder and easy process. Domain.com ranks 1st among Domain Registration sites.
Signed up for domain, when I get to the manage page or build a website page, both options just sit at a circular screen and never load. Will try again as I literally just signed up minutes ago but I thought this was an immediate thing.
Too many questions after purchase and there's a banner on your site stating that I should have received an email to "validate [my domain name]. I have received a number of emails from you already but no validation email. This is an irritating way to start.
My DNS records that had been set up and working all last year were suddenly unavailable.
I wrote to support 3 times and was told each time that I had to wait! During this time, my website and email didn't work. I waited a very long time while they updated the DNS records each time, and the last time I asked for compensation because if I have had my records redone a third time, it means the staff did a bad job.
Disgusting service, bypass it!
I just had the worst customer support experience, if you can call it that. You can only talk to someone by CHAT but that's pretty misleading. They send an automated line of copy and then go out for a cigarette and answer it when they feel like it. Horrible, horrible customer support.
Generally the website and payment process is fine, the management panel is a bit slow. However, it seems as if they are intentionally making it difficult to transfer to a new hosting provider.
1- They don't give you any insight as to what "domain lock" is, you need to rely on extraneous sources and to look through several websites before it tells you what it means.
2- The "domain lock" checkbox is hidden below the contact information form.
3- The email with confirmation code can take "up to an hour" to be received
Vert disappointed that the only thing it seems can be used here is google workspace. I am not a tech guy and maybe i misunderstood or just did not realize what i was doing but if I would have known that i would have never signed up with domain,com.
I've been on the chat with support for 30 minutes cancelling services that are so- called "add-ons" but could not be cancelled with the domains they were added onto.
The support rep could provide no confirmation that my subscription was cancelled and told me to download a copy of the chat transcript.
Why would any add-ons continue to remain active if I no longer have the domains they were added to? Not doing business here any longer.
This company is the WORST! Lack of fixing a problem after hours of "chat" time. And by "chat" time I mean literal online chat and zero phone assistance. Horrific technical issues that they don't know how to resolve. Unless you want to waste countless productive hours, DO NOT use this company.
I waited for support for over 90 minutes on several occasions and never got to speak to anyone. No response to emails sent via messenger. I ended up deleting my website because I could not downgrade from eCommerce to a lower plan.
Domain.com is a User-friendly Site and Easy to read, with Great prices and discounts with lots of Coupons for an even better purchase experience. Now, I would have given them a 5-Star review, except for the fact that I had hopped to have been guided on how to afterward link my new domain names to the website I had already created. Most people I think already know how to do this, but for me, all this is so new and foreign that I needed that extra help. But thanks though. Domain.com is still the best!
Paid for my domain 2 days ago and still waiting on it to be set up so I can start using it. And just got a page full of code when I tried to log in this morning. Please help get me set up with my domain today as I'm trying to launch my new business today. Thanks in advance for your help.
Nothing works so far, I've had to have assistance with everything. I get logged out everytime I try to start building a site. My log in info didn't work, my email didn't work. Everyone that has been assisting have been very helpful. But super frustrating.
Hey Kimberly,
Give us a call or chat so we can look into this.
DJ
Customer Advocate at Domain.com
I am having problems with domain.com using depreciated systems, and having to access my servers only in incognito mode. I will move all of my domains and hosting somewhere else if this problem continues.
I misspelled my domain name and requested a cancelled but was denied, even though in the Terms of Service it says 30 day money back guarantee.
I was told I could not even transfer the account to the correct name. There should be a 24 hour grace period.
The website builder doesn't contain many unique features and it's vary basic. Also it has many problems with my old Mac. If it times out and I'm in the middle of something, I have to clear my history to make it run again. It's not very user friendly.
I have had nothing but issues with purchasing a domain. So many that I ended up buy the domain twice because you sent me an email telling me the time lapsed. So I' am now told you won't refund one. I wish I would have stayed at godaddy. I will not recommend you to anyone. No help, and no refund, Horrible service. I emailed 4-5 times asking for help heard crickets. Very upset over my treatment. You have taught me how to NOT to treat my customers. And I've already message with your people over this to NO help!
I have an unsolved issue since few months: the data of my french visa card are systematicly refused by your website... We are getting closer to the expiry date and you do not provide me any solution or even alternative
Hey Julien,
We may not accept international credit cards but we do accept paypal!
DJ
Customer Advocate at Domain.com
Scamming me and charging me for auto renewals even after I've clearly and repeatedly gone in and made sure it was turned off. Don't impulse buy a domain from this company, they will charge your credit card despite making it very clear you're not wishing to renew.
Where do I begin? The website I created yesterday as been flagged as unsafe by Norton. First attempt to publish never shut down and ran for 12+ hours straight. When you open the site, the link is to a bogus site? Is domains.com even the same thing as domain.com? You should probably do something about that.
Hi John,
Something fishy is going on here and we want to do something about it. Call us or start a chat with us so we can figure out and what's going on.
DJ
Customer Advocate at Domain.com
I really wish that once I paid that a few things were clearer. The whole applying a credit for website builder seemed like a trick... I would have used the free wordpress if I knew anything about it being integrated. I wish a person had been available to talk me through a couple decisions as well.
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- Vancouver, WA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shain,
Try giving us a call!
DJ
Customer Advocate at Domain.com