Domain.com

I didn't buy any of this domain but I was fraudulently charged. I've been on a chat with Gana for over an hour asking her to cancel the transaction but instead, he or she is frustrating me. I've asked her several times to transfer me to a supervisor or someone else that can help but she wouldn't. So talk about a company from HELL

I am now trying to switch all my domains over to go daddy since I can no longer use a sub domain. This process has been absolutely ridiculous and I cannot believe I am having issues

Been with service for decades and have watched reliability level drop along with tech support. Have issues that continue to pop up and some issues never resolved. I have slowly started migrating all of my domains to other hosts that are not only competitively priced but outshine your service and reliability.

It took 10 tries with 2 different credit cards, 2 browsers, 1 incognito browser, and a 45-minute chat to get the site to accept my (very valid) payment and to process the domain puchase,. PLUS it registered the wrong type of domain --.online instead of.com, which I requested. And NOW I'm getting an email with another error message.

Potential clients were told my website was unsafe, leading to missed opportunities. When I asked to be compensated for the trouble that caused, I was told nothing could be done…not even a complimentary upgrade…unacceptable!

I purchased a domain name on Sunday. As of Thursday, I still do not have the domain, but the money for the product has been paid. To get help, you can only chat with someone. When I reached out for help, the chat person (AI?) basically told me that I had to wait another 24 hours before someone could help me and answer via email, even though I could not email anyone. As of this moment, I have to figure out why I am having issues. Why do I not have access to a product that was paid for? Without talking to a live person.

Slow and buggy interface, constant problems. Yesterday I was unable to update my billing information, today the domain being transferred just disappeared from the interface. Two serious problems in less than a week of service usage. I'm starting to doubt your service was the right choice and starting to think about cancelling my orders and return to the previous domain registrar instead of transferring the rest of domains.

Your support has not been helpful in resolving my dns record issues.they default to the "wait 48 hours". It generally only takes 5-6 hours to see whether a fix is going to work.

I have to resolve a problem that would take 2 minutes via phone, but now I have to take 10 minutes minimum to deal with your chat. Tried it yesterday and never even got a response. It sucks AND it tells customers you don't really care about customer service. Have a couple of people whose native l;anguage is American English answer phones please.

It is very difficult to get live help. I have clicked on live chat and nothing happens. Additionally, I paid for 3 google workspace accounts and it will not acknowledge it, asking me to pay for them again even though my receipt says I have paid. Additionally, I cannot get the free SSL toggle to move over when it should be active.

I specifically turned auto-renewal off a month before the expiring date for my domain because I no longer need it and yet it charged me anyway. And now it seems I have a ".onine" extension as well that I never signed up for. Will be contacting bank to contest this charge.

I was overpriced for the google workplace, was charged twice as much and now it is not going to my google account, the email only goes into the cube. I am frustrated.

I also tried to connect with your chat and there are no answers

Your company has caused me issues at my bank because of the irregular charges and changes to amount all evening here. I have a written price now in a chat text and the new person is now trying to charge me a different price again...

I am very unimpressed with the service. The level of difficulty accessing the site is ridiculous. This has been a very frustrating experience for me. Each time I log out, I'm concerned about the problem of trying to log back in successfully.

I have registered 2 domains and taken a separate hosting plan with them. Recently I canceled my hosting, but kept my domains (not bound to hosting) and renewed them for 3 more years.
Today their technical team deleted my account with all the info like I never existed.
After talking to 4 of their so-called "Chat" customer service, I found out that I just have to create a new account. That is it! They just delete all your life and work in a minute, and you have to start from scratch!

Actually little experience. Set things up then abandoned it entirely for a while. Life gets in the way sometimes. What was working has been fine and I will restart things and expect the same performance. It was very hands off and easy to work with for what little I did. I plan to make more/better use of it in the future.