Domain.com

SSL renewal has taken almost a full month with no resolution in site. Each time support is contacted, they say all the right things, but nothing has been actually done.

A smooth transition and easy to follow the instructions. I was expecting it to be a little more difficult and as it turns out it wasn't difficult at all. I found that to be pleasing and it certainly was a time saver.

I hate this $#*!ing company. This is the only domain host I've had where I get billed for things I no longer own. It just happened again. What the $#*! is wrong with your system. I just got billed for something through Paypal and it isnt my primary payment method. Un $#*!ing believable. I've called about the billing issue in the past, and I was treated like it's my fault. I cannot stand you $#*!s.

I paid for a name and got one name free with it. I got your receipt of payment. 20min later your India's Reg agent took it back saying they are sorry but sold to someone else. It amounts to stealing. Case now in US consumer board.

Over the years you have dropped the ball. It used to be better but as you have grown things have lost their touch.
Two of my main domains were expired because the CC was expired and you guys just allowed it to be gone and not recoverable.
Your pricing has gone through the roof and no longer competitive.
Just don't have the same confident as before.

Awful and deceptive service. Nevermind that you put a stop on my email (AND don't recover any missed emails) the second a payment doesn't go through. My card was just updated and there's a new expiry date on it. Was it necessary to stop my email from working the second that happened? Go daddy at least gives you a few days to sort things out. You treat your customers like criminals. Nevermind that you overcharge too.

Cannot go direct to my emails, what a hassle. Tired of seeing the scare tactic for me to purchase additional protection when I already have it in place.

As an older client (75 y/o) too many offers, etc. are disrupting. I need to just be allowed to complete each step before receiving more sales ads, etc. For example, I tried, tried and to upload my photo and failed? 3 -Stars, for now are about all I can muster up! Sorry, I need to stop now. I'll try again tomorrow. Thanks for asking.
Lee

The website became super slow, the purchase process experience became slower too due to card security checks nad refusing payments multiple times. To purchase a domain I had to do it over 3 days trying 2 different cards. Which I used to do in less than 2 mins in the past.

They are the type of company that simply doesn't care. Their website glitched and my renewal didn't go through, I tried again and it worked but I find out I was charged 2x. I asked for a refund, they say no refunds. Even when their website didn't work - no exceptions. They take zero responsibility - steer clear doing business with companies like this.

I want to express my disappointment with the lack of service and support I've received from domain.com regarding my SSL certificate. Despite having a valid certificate, my website continues to display as 'Not Secure.' On two separate occasions, I reached out to domain.com through their online chat feature, only to be told that the engineers are aware of the issue and are working on it. However, it's been close to a month now, during which time I've paid for a service that I'm not receiving the benefit of.

When I inquired about compensation, I was offered a mere 10% off my next renewal, which I find unacceptable given the current circumstances. It's unfair to expect me to pay for a service that's not functioning as it should. A fair and reasonable response would be to suspend charges until the issue is fully resolved.

I've escalated this matter to the CEO, Sharon Rowlands, in the hopes of finding a fair solution. I believe it's crucial for domain.com to prioritize the satisfaction of its customers and address issues promptly and appropriately.

I attempted to update my credit card info, but my account was blocked. Then I was charged a penalty fee to regain access and was double charged for services and was unable to speak to a customer service rep. This company does not offer the option to either speak to or email anyone - only chat. This option took over an hour during which I was provided canned responses that did not address my concerns.

Unable to register my domain and website still yet after many tries. CUstomer service... Next to none. I was also charged 75.00 twice for 2 different domains and I only bought one. lerouxllc.com. I would like a refund for the additional 75.00

Having a really hard time with my account. Support is always unavailable. Tried calling but phones are down? I am super frustrated. Couldn't click on authorization email so account is unauthorized but also no option to resend link. Ugh!

I paid money and have a 30 dollar charge on my visa, i have e-mails saying my domain went through and have a username for it. Yet once i am logged in and go to "my domain" it says i dont have any. It is far from a seamless process and i am very frustrated trying to find my domain and not get recharged.

I was just trying to register the domain. I directed me to word press and i thought i did everything right but apparently not. For a beginner it is not enough details and unfriendly when questions arise