Domain.com

Still trying to figure out how to access things, but mostly easy with some searching. I registered a new email address for my domain, but can't seem to figure out how to access the webmail yet. It's not easy to access on the main dashboard, nor elsewhere it seems.

Not happy at all to be "assigned" a username and then not able to speak to a real person. Never had this situation before, ever. It sucks. I wanted to cancel my order because of it and was told I can't do that and I can't change my "assigned" username. Worst service ever so far.

When I tried to login in the past I could not! I found the bill had not been paid. Fine. However, that is not how to treat a customer. You should have safeguards in the system to let me get into the account and alert me that the bill has not been paid! Other systems do that and it TRULY seems more courteous. When I log in I must think that everything is ok or I need to update something.

Your site is very hard to navigate! It's also impossible to use a pro password program because your popup blocks the password key. There's no clear way to go to the search for a new domain name once I'm in the site.

It's a pretty convenient service for buying a domain with a lot of options, I always find the most suitable one, it's convenient that you can choose for how many years you buy the domain. I was pleased with the support service and the DNS connection speed of less than 7 hours!

First let me thank you for visiting our site. By visiting the Shephard Family Enterprise LLC website, you are either researching what we have to offer or how we can improve your current business position in your current market.

I bought my domain and the google workspace subscription and need to set up the email immediately. I have tried to set up the email on the site and it just keeps prompting me to purchase it again. Now I've been waiting to chat with an agent and have not gotten a response.

Sometimes loadtimes are really slow in your website, even though I have a 300MB/s connection (checked). Renewing is frustrating. Not all notifications of the renewing process and events are done simultaneously and I have to be checking if something went wrong.

I can not work out how to get my domain connected to my website with the DNS records and I have no idea how to get domain.com to assist. You just seem to want to sell me more stuff and I am not utilising the domain name that I have bought and protected.

I don't know why your platform charged me for two domains. I only wanted and selected the.com account, but it also charged me for a.online account, and when I try to turn off the auto- renew, it keeps going back to auto re-new again. Someone needs to contact me and fix this.

A domain was offered that was not available and my payment was accepted for it only to have to wait 7 to 10 business days for a refund after 1 hour on a chat. It took the support 1 hour to figure out that the domain I had paid for was already taken.

Could not sign up through Domain.com. Clicked on Sign Up Here but it went back to the home page using both Chrome and Firefox. Clicked on Chat and again, went back to home page.

I contacted phone support who helped create my account.

To be clear, the rating for Domain.com is a 3. The rating for the support Tech who helped me = 1000.

I employed many customer support Techs at my company Doody Calls Pet Waste Removal. I sold my company as of Jan.1,2023. Before that, I worked as a computer Tech at IBM where I learned good old fashion customer service, so I know good from bad from terrible customer service.

I am bulk creating domains and moving domains from Go Daddy. If your Tech had not helped me then and quickly, there were many other domain sites I could go to.

Very Well Done, Domains.com Customer Service Tech!

Making unauthorized charges. Also for YEARS I have not been able to link my email service. Website set up, editing, is not stream lined and simple to login and edit.