Domain.com

I have had trouble connecting my domain to my website. I have had a LOT of trouble trying to obtain a Google Workspace. Nothing has been easy and I will certainly not use Domain.com for anything else in the future. The help options are not helpful at all.

I wanted to register a domain, which was free. I added it to the cart, but system wanted me to buy an other domain (a shorter version found in the cart). I tried to register the original domain again, but system that time said, it is already taken. All these happened within 1 minute. It looks that the domain I wanted was quickly (maybe automatically) taken for the purpose, that I can buy it later with a high price.

Major issues with creating account. Resolved those issues, made my payment and now when I login to select "Manage Domain" or "Design Webpage", I get the "Blue Circle of Death". The page starts to load up but it never does. I have waited 10 minutes and it never loaded up.

Domain is really great and the opposite of the competition who vendor-lock you in by malicious business practices and deceit. Instead, Domain has been completely transparent in transferring domains in and out of their platform.

When I went to the shopping cart, there was an issue on your end.
When I went back into the shopping cart, the prices has increased.
Also, I was unable to use the Promo Code for some reason.

I could not find a telephone number to call for support,
And your Chat Assistant was pretty much useless.

I sent in a copy of your terms of service with highlights of 3 places I felt your policy allowed for the refund I requested. Your representative Jordan promised me a refund and then your representative Moorthi said no.
We are talking about a small amount ($21.99) compared to the client good will involved. If you are not willing to stand by your terms of service or the word of one of your representatives, I question the ethics of your company as a whole.

I purchased a domain along with 4 other tools to make the domain and website and I have not been able to access the 4 tools. I keep getting asked to buy them again from domain.com. This is clearly unacceptable as I have already purchased these tools and simply want to use them.

The chat window covered the cart and order information and made it too confusing. [I was using a Chrome browser on my MacPro]. I could not move my chat window either on my screen! All that made it quite hectic indeed. Kindly confirm that all is okay with my purchases, and I have done all that is needed. My login name assigned is terrible. How can I change it?

I want to update my payment information. My PayPal email address is wrong. I try to edit my PayPal info, but email address isn't a field presented to me to edit. So I changed my email address in my profile (which I wanted to do anyhow). PayPal info continues to show the old email and does not allow me to change it. So I gave up on that and started entering credit card info. I aborted that because I thought logging out and back in might fix the PayPal email address. Nope, not only does it not fix that, but now I am not presented with the opportunity to enter a credit care.

There's a lot to learn, and it's friendly and helpful, but it's hard to find what you're looking for. I was unable to create a username and password for my WordPress, and now I can't even find that page. Oh, and I set up my email but only got error messages when I tried to send a test email, and the error was not explained.

Horrible customer service! You will wait and wait for someone to chat with. Then they can't help you- No refunds for wrongfully charged amounts. No customer service number to call- Don't do business with them never!

I paid and created a website yesterday, but cannot find it today. I was told that it would take 1-2 minutes to be published, but it seems that it was never published and I can no longer access the page/site that I was working from.

I had a 25% discount coupon code which worked and was applied to my purchase until I signed into my account, at which time the discount code was removed and could not be reapplied, so I had to pay the full price.

I was charged $ 28.38 for whatever- it was an unauthorized charge- and I spent several minutes in chat yesterday and was told there was no $ 28.38 charge even though my bank was showing it pending. The charge went through today. :(

I have paid for an email account and a domain account. I am not able to set up my email account and do not know how to get back to it. My credit card was billed for something I am unable to use. It is difficult to sign into my email as I can not find it. Very frustrating.