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How would you rate Domino's Pizza?
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GB
1 review
1 helpful vote
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Never again
December 1, 2022

So been over a year since I ordered from here and yet again it's shown me why I don't bother all sauce no cheese. Toppings all over the place and of all things to forget is the cheese burger sauce on top ‍ all I could taste is tomato paste. Buzzing.Burnt my natcos and don't get me started on how the food looks. Honestly don't know how these people are being shown how to make food but this is no way to be running a business. I did try leaving a complaint on there site but is no way of doing so. Never again will k order from any of the domino stores. Waste of money and effort

Date of experience: December 1, 2022
Vermont
1 review
0 helpful votes
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I tried to place an online order 3 times last thursday and again today it kicks back and refunds my payment with in mins tells me theres an error with the store and to call, I'm at work I dont have the means to go out. I'm also not always able to do phone calls as I'm hearing impaired!

Date of experience: July 23, 2023
Indiana
0 reviews
0 helpful votes
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Love Dominos
June 26, 2022

Domino's is our absolute favorite pizza place! The store that is located in Bloomington Indiana close to us does a fantastic job everytime! The pizzas are always delicious and the employees are nice and always on time! If I could taste Domino's 10 stars I would because they deserve it!

Date of experience: June 25, 2022
New Jersey
1 review
0 helpful votes
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Unable to review
June 6, 2021

I haven't called a dominoes in years but tried to order a few weeks ago and was told 1 hr n 45 min delivery time (I live 0.8 miles from this particular store BTW). I declined and will NOT order from ever again

Date of experience: June 6, 2021
Tennessee
1 review
4 helpful votes
Follow M T.
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DO NOT get pizza from Domino's. They get orders wrong constantly, their website is irritating and confusing to use, it doesn't work half the time. They don't even cut the pizzas. The food isn't nearly as good as it should be for the price. They forget the sauce, so I have to go digging in the cabinets for some, heat it up, and get so frustrated that I'm not even hungry anymore. They're the worst pizza place I have ordered from. Even Little Caesar's is better.

Date of experience: April 12, 2020
GB
1 review
0 helpful votes
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Undercooked Dough
February 10, 2022

Disappointing Pizza.
Ordered Large Pizza with the Italian base which should be a thin crust - when arrived it was thin on the outer edges but thick, stodgy and undercooked in the middle of the pizza... nasty.
Phoned to complain and Domino's offered to send out a new pizza which they did, but unfortunately I received another pizza with undercooked dough. I hate to waste food but these were not fit for consumption, so had to throw away.
I will not be returning.

Date of experience: February 10, 2022
Florida
1 review
0 helpful votes
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Where was the cheese
March 25, 2023

2 days ago I had the worst pizza ever from domino's. I usually like my pizza. But I waited for them so they were fresh. I drove all but 4 minutes to my house to be disappointed that there was little to none cheese on both pizzas. 2 days ago... as you can tell I'm still bothered. I think they just lost me.

Date of experience: March 25, 2023
Arkansas
1 review
0 helpful votes
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Crappy pizza!
October 30, 2021

On 10/29/21 I purchased 2 pizzas from the Camden, Arkansas location. I have to say they were the worst pizzas I have ever eaten from this store. The quality was horrible, stale crust and undercooked with not very fresh toppings! How can you screw up pepperoni and cheese?
I am never eating there again and telling everyone I know to do the same.

Date of experience: October 30, 2021
Alabama
1 review
1 helpful vote
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Skimpy toppings
December 10, 2019

Picked up a 3 topping pizza a few days ago at the drive thru. Paid and the employee handed me the pizza. It had been sitting there instead of under the warmer. After opening I discovered it had very little topping on it.

Ordered a 5 topping pizza tonight. Opened it to find only four skimpy topping that had been placed in the center which made the center cook wet and none toward the outside which was dry.

This appears to be known by corporate who has launched a nationwide policy for missing toppings and other issues.

I believe this is corporate policy and not the employees fault as they would have you believe in the commercials.

Date of experience: December 10, 2019
New York
1 review
0 helpful votes
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Well they put me on hold for 20 minutes kept hanging up kept calling back they are so lazy don't want to answer apparently they are so busy bull$#*! they just don't care about customers he will bring company down you dont like your job find another one loser

Date of experience: July 12, 2022
Wisconsin
1 review
0 helpful votes
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Received food that was not cooked completely. I called store asking for manager. I attempted to explain my situation and he got defensive that he made/cooked the product so he knew it was cooked correctly. By his remarks, he was calling me a liar. Then, I asked for the District Manager and he said he was that also. I express how upset I was and he told me that he owns the 4 locations. He made it clear that he didn't care if I ever ordered from Domino's because we are the largest pizza chain in the US. The manager did the following;
1. Immediately offensive
2. Dismissive
3. Rude
4. Claim he owned the 4 locations in the area, and didn't need to worry because they are the largest pizza chain in the US.
5. Claimed he would give a refund, but have not seen anything yet.
6. I have been ordering pizza from this location since 2015 (at least based on the online record)

Date of experience: February 22, 2023
Florida
1 review
2 helpful votes
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Disgusting
June 5, 2023

We ordered 2 cheese pizzas for outer son from domino's pizza on ******* collier blvd in Naples Florida. The pizzas were just disgusting and not edible. I called the store the manager was just as disgusting and refused to acknowledge the pizzas was bad. Posting pictures for all.

Date of experience: June 4, 2023
Ohio
1 review
2 helpful votes
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Just have to say that their new commercials are the most ridiculous I've ever seen in my life. They use REAL tomatoes? Wow. They're made by actual people and not machines?!? That will make me switch to Duminoes!

Date of experience: January 19, 2011
Utah
1 review
0 helpful votes
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This product. Isn't what I call bad just poorly managed. Telling a customer you can't accept a 50$ for 46$ order because they don't take certain types of bills. Not sorry you're getting the door slammed shut on you and never ordered from again. It's the dumbest thing I've ever heard.

Date of experience: July 14, 2023
West Virginia
3 reviews
10 helpful votes
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Upped their game
January 11, 2022

Domino's has adapted well over the years to whatever may be the challenge. Technology, competition, pandemics... you name it, they tackled it. Food is decent for the price as it's always been. Glad they're still around, can count on them being anywhere you're stuck at.

Date of experience: January 10, 2022
Texas
1 review
0 helpful votes
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Had holler out Says I Don't want to talk to her. I call them were real ugly. The Assistant manger denied everything and hung up on telling that he wasn't going to service us anymore. We getting pizza from there for over 7 years never have been treated like trash.we love Domino's pizza.the phone recording will prove the way we were treated. I work in a/c and heating for 20 years never have i ever treated anyone the way I was treated. I felts racism towards me and they take its personal.my name is Mike Torres my phone no. *******426. Help

Date of experience: February 19, 2021
California
1 review
1 helpful vote
Follow Michael T.
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Have you noticed how difficult it is to contact or review on the Dominos web site.?.?.?
I think that they want to make it difficult to complain.
Do NOT believe their "good pizza" promises!
You will pay in excess of 25 bucks for a pathetic half cold piece of cardboard.
Dominos has become an embarrassment to the pizza industry and seems to be focusing on making money instead of offering something worthwhile.
Avoid them!

Date of experience: December 19, 2021
Maine
1 review
0 helpful votes
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Stold money from me
September 16, 2023

My husband and I ordered a pizza by phone, when we got there it wasn't ready said they never got order, no be deal. While we were there the person behind the counter accidently put the wrong order on our debit card. They said don't worry I'll make sure it comes right off. We paid for our pizza and left. Well two months later, four trips to Auburn store and several call we still haven't got our $18.35 back. What has happened to old fashion customer service. This NEVER should have gone on this long.

Date of experience: September 16, 2023
Texas
2 reviews
1 helpful vote
Follow Linda H.
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This review is about Store #6378 at 1807 W. Slaughter Lane in Austin, TX
We've been ordering from this store for about 4 years. We tried other pizza places in the area and settled on Domino's because the pizza and other dishes always arrive hot and within the stated time, and because it's always tasty and fresh.
The delivery people are always courteous. We'll probably continue to order from this store. Great place.

Date of experience: April 25, 2018
South Carolina
1 review
1 helpful vote
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No call, no product
December 27, 2021

Ordered a large supreme pizza by phone at 6:45 pm. Was told it would be delivered by 8pm. At 8:45 nothing had shown up so called store. They said they ran out of product had to call area manager for more, things got out of hand.
I asked why they didn't call no reply except they cancelled the order and others.
They said we could order all over again and wait again. Hah, we didn't and never will order from them again.
How rude to Not have called to inform us then not even offer either a free pizza or discount to reorder.

Date of experience: December 27, 2021

Overview

Domino's Pizza has a rating of 1.6 stars from 424 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Domino's Pizza most frequently mention customer service, thin crust and delivery driver. Domino's Pizza ranks 169th among Food Delivery sites.

service
168
value
155
shipping
94
returns
87
quality
148
+123