• DontLeaseYourModem

DontLeaseYourModem

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Overview

DontLeaseYourModem has a rating of 2.9 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. DontLeaseYourModem ranks 18th among Computer Accessories sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate DontLeaseYourModem?
Top Positive Review

“Worth every penny!”

Matthew G.
1/3/19

I was through giving Verizon more of my money. I decided to buy a modem instead. I was a bit apprehensive at first but I'm glad I used this site! The modem works great, it was an exceptional price, and I've gotten Verizon to stop charging me a monthly fee. Highly recommend!

Top Critical Review

“Terrible product, worse service”

Todd E.
11/16/17

Modem didn't work out of the box. Seller stopped responding to emails after claiming that the problem might be due to power surges. Wish that I had read the terrible reviews here and on other sites before purchasing.

Reviews (21)

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Thumbnail of user todde14
Germany
1 review
2 helpful votes
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November 16th, 2017

Modem didn't work out of the box. Seller stopped responding to emails after claiming that the problem might be due to power surges. Wish that I had read the terrible reviews here and on other sites before purchasing.

Thumbnail of user suzannew19
Illinois
1 review
7 helpful votes
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February 26th, 2016

I received the incorrect modem... which should have operated without the router I had ordered... but it didn't. They lied and said the equipment I ordered was not approved by Comcast, when actually it was the latest equipment. They sent the equipment with no shipping enclosure, no instructions, just two roughly treated pieces of equipment that were never meant to operate together. I have no confidence that the equipment will last long term.
Their rude written response when I questioned their practices and asked for assistance was beyond acceptable. Would not recommend you do business with this shady operation.

Thumbnail of user matthewg261
Maryland
1 review
1 helpful vote
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January 3rd, 2019

I was through giving Verizon more of my money. I decided to buy a modem instead. I was a bit apprehensive at first but I'm glad I used this site! The modem works great, it was an exceptional price, and I've gotten Verizon to stop charging me a monthly fee. Highly recommend!

Thumbnail of user keyd1
India
1 review
1 helpful vote
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July 11th, 2020

Just had to plug in and allow it to boot up. After that ready to go. Unfortunately the people at Best buy including geek squad didn't steer me in the right direction in the beginning. Frontier and Verizon FiOS is very specific with a wood router you can use. These ones work. Ones from Best buy do not

Thumbnail of user karenk150
Virginia
2 reviews
5 helpful votes
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August 29th, 2017

The modem I purchased was the property of Xfinity for lease only. They either stole it or bought a stolen one for resale. They have a sister company, own your own modem. Since I contacted them for a refund and filed a dispute with my credit card Bank they have already removed that site.

Thumbnail of user davel238
Massachusetts
1 review
2 helpful votes
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October 10th, 2018

The modem I received turned out to be a former leased model from Comcast. It didn't work. I sent it back for a refund. No response. No reply. No refund. They have probably already sold it again to another unsuspecting person.

Thumbnail of user wimr1
India
1 review
0 helpful votes
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December 27th, 2019

I absolutely love this router! I had the same thing that I leased from Verizon for 4 years until I got this one.
I installed it myself with no problem. In fact the Tech at Verizon laughed when I said I'd already done everything he was telling me to do to install it. He just had to activate it from his end, meaning he had me unplug the power su Read more about review stating Verizon Quantum Gateway G1100pply at the back of the new router and plug it right in. I already knew it worked fine because I'd tried it but I guess he had to do something there.
It was less than half the price Verizon was charging for the exact same router.
I can now get the internet outside where I couldn't before too.
I'm glad I did it!

Thumbnail of user tomw159
New York
1 review
5 helpful votes
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August 7th, 2017

Received unboxed modem that my cable tech laughed at. He said."I bet you got this online from ownyourownmodem"! It came wrapped in a USPS bag. No box. Unreal.

Obviously been bought and sold a ton of times. The back port was so loose it could be pulled out. Pure junk.

Contacted the people selling this garbage out of their trunk and they were rude, denying everything and making me pay to ship it back so they can look at it. Then they disappear and don't answer anyone. I sent it back with a signature required. Otherwise goodby money.

Paypal investigated and issued an immediate refund to me. They should ban these people.

Thumbnail of user pages8
India
1 review
0 helpful votes
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March 21st, 2020

Fast shipping. Opened up package powered up router and instantly connected to my Verizon site for activation. Guys save yourself some money by buying this quality router at a good price.

Thumbnail of user lh408
Arkansas
2 reviews
3 helpful votes
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June 18th, 2020

I bought a router from this company. What arrived was a beat-up router (I'm not kidding, what did they do, throw it against the wall repeatedly?) with no instructions, no literature from the company, in an old box. I contacted them via email telling them I was sent the wrong product and asking for them to ship the new one I ordered. They told me, "... you knew you were buying a refurbished..." After three back and forth emails, I decided to call it a learning experience. They are the nastiest customer service I have ever experienced. They're not a respectable business and that's why I'm leaving this review. I'm out the money I sent them because they refused to send me a new modem. They operate the websites dontleaseyourmodem.com and buyyourownmodem.com. They probably have other domains they open up because of the terrible reviews. Within 30 minutes of posting this review, I got an email (they said it was from their "legal department"); clearly they're using intimidation to try to get people not to leave reviews.

Thumbnail of user richardn162
Massachusetts
1 review
3 helpful votes
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May 24th, 2018

I bought this modem some time ago and have been fighting with Comcast ever since as they claim this modem is still theirs and are making me pay for it. It is still in their inventory.

Thumbnail of user wiml
India
1 review
0 helpful votes
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December 6th, 2019

I bought the Arris TM1602A to replace the modem which I was paying Optimum a monthly charge for. This new modem came quickly and was a cinch to install. It works perfectly with my cable system.

Thumbnail of user adaf11
India
1 review
0 helpful votes
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November 9th, 2019

2019came on time and was in perfect condition
Easy to install
Only thing I was surprised at was on how it was packaged, no box, just priority envelopes

Thumbnail of user jaclynt5
Massachusetts
2 reviews
2 helpful votes
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January 8th, 2020

I bought a modem to give as a gift. I received it with multiple cosmetic defects to the point it was embarrassing to gift. Sure it may have "worked" but it looked terrible and wasn't even Verizon. I asked for a return or exchange and, because it "worked" I could return but would be charged a 20% restocking fee, pay the return shipping, AND be charged the original shipping THAT I ALREADY PAID TO HAVE IT SHIPPED (I paid for expedited and received it late by the way)! I asked to speak to a manager and was denied. They were EXTREMELY RUDE to me. I am disgusted and posting my review everywhere I can.

Thumbnail of user leep149
India
1 review
0 helpful votes
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November 12th, 2019

I was very impressed with the price, timely delivery and performance (so far - as i have been using for about a month)

Thumbnail of user allier16
Kentucky
1 review
1 helpful vote
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June 27th, 2016

I purchased a MOTOROLA SURFBOARD SBG6580 DOCSIS 3 WIRELESS GATEWAY CABLE MODEM, it works great and the price can't be beat. No more renting from the cable company. Dontleaseyourmodem.com is awesome!

Thumbnail of user jr193
Kentucky
1 review
2 helpful votes
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June 27th, 2016

I ordered a modem in 2016 from dontleaseyourmodem.com, it is still working great, dontleaseyourmodem.com did not rip me off, I got a great deal!

Thumbnail of user rogern56
California
1 review
3 helpful votes
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August 3rd, 2018

Excellent customer service and tech support. Modem arrived promptly
With clear installation instructions included. Very good prices.

Thumbnail of user chinh9
Virginia
1 review
7 helpful votes
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December 10th, 2016

I ordered an Arris TG 1682G modem from this seller and I thought I am ordering a new modem. But, a used modem came several days later and it wasn't working properly from the beginning of the installation. Xfinity couldn't help because it wasn't one of theirs and Arris informed me that they cannot provide the help with modems which are not supposed to be sold by third parties (This model is built exclusively for comcast). So, without any help from anybody I contacted the seller to return the item back and he was dragging the email conversation giving me different reasons without providing proper instructions to return the item. When I questioned him about selling a used item, he sent me a line in his product description which was hidden in an embedded advertisement. So, I realized that he is playing a game and decided to get my money back disputing the credit transaction. I was lucky to get my money back. DON"T BE FOOLED BY THE FAKE 5 STAR REVIEWS IN THIS GUYS WEBSITE. STAY AWAY FROM OWNyourMODEM.com.

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