Dooney & Bourke

I just received my bag it was horribly made, the stitches were irregular and bag was terrible. Probably made in China. Returning it as I am very disappointed. No need to sent pictures as the company knows the quality of its products. This is the only company I know who takes 10$ for returns shameful.
Dr.Hussain

The product is good quality but do not purchase direct. Use a third party like Amazon. Customer Service is disgraceful! Duplicate billing issues, on hold for 1 hour trying to reach customer service (twice) only to end with dropped calls,

If you can't handle the DTC eCommerce business leave it to the professionals and pay them the margin.

The red liner of this bag got wet on a rainy day and bled onto the English D letters. I contacted Dooney and Bourke and they said it didn't qualify for repair. As you can see from the pics it is not acceptable.

Pathetic, disgusting customer service. Purchased what I would consider a luxury item but was treated like someone in line at WalMart (who actually has decent customer service) because I had to return it since the color looked nothing like the picture online. They charge you $9.50 to print your own label and drive the package to a UPS store and then they charge you tax on top of that label fee. For a brand new item that was not what was represented on their website! When I called customer service, I asked to speak with a manager and they told me the manager would be available at 6 pm but customer service closes at 5 pm! Then I initiated an online chat and was lied to again about the manager.Too bad they can't be put out of business for the BS!

I owned my purse for 6 months before the strap broke. Sent it in for repair, then a month went by and nothing. Tried calling, chatting, etc, no one could give me an answer as to the status of my repair. Rude CS rep yelled, interrupted and hung up on me. Will never buy from them again!

I had a D&B pebble grain Lexington shopper that I carried for years. When it finally showed too much wear, I looked around at many bags, but settled on the new version of my old bag. What a disappointment. I could tell right away it wasn't the same quality, and now, after a year, the decline in quality shows. The lining is rough. The bag has lost its shape. The white leather has yellowed. The hardware doesn't have the heavy feel of my previous bag. It's pretty clear to me they're cutting corners to deliver an inferior product.

I don't have proof of purchase, but I bought directly from them about May 2022.

I got a purse and wallet from them last year for Christmas but because I was really sick I didn't use it for a few months. My first time using it I noticed the snap on the wallet was a little loose. When I put my things in the wallet the snap fell off. I emailed them several times and after sending them the emails with pictures they said they would send me a tool kit to repair it. I thought I'm not a purse maker but okay. I never got the tool kit and I get no more responses from them. I feel like starting a group lawsuit because I know many others are having the same issues with them. Shame on them! Charging that much for there purses and wallets and they are crap!

Stay Away from this Business. I returned a purse at a price of 500 dollars. I am a Nurse I bought it with a gift from my employer for multiple years of service. They have the purse and they have had my money for over 30 days. The worst part is that every time I call and wait 45-60 min, they tell me it will be in my bank account within 7-10 days, 3-5 days or by a certain days all empty promises. Do not buy from this company unless you wish to donate your hard earned money to them.

I returned a purse 1/7/21. It is now 2/10/21 and they still have not credited my bank account. They have actually charged me an extra $7.00 instead of giving me the credit for $214.00. I called, was on hold one hour only to be cut off when they told me I had to talk to another department. I have been promised my credit twice and it hasn't happened. I have emailed, called and chatted online. I am getting NO WHERE! Do not order from them directly!

Dooney and Bourke is not the same company they were years ago. They are on a steep decline as far as I'm concerned. As a Dooney lover for well over 25 years with an inventory of over 35 new and vintage handbags, I have to say their quality and customer service are below sub-standard. Plus, they do not have trained people to process credit card payments. How is it that a company like D&B will ship a handbag to a customer without processing credit card payments properly? And then your audit team and collections department emails that customer 18 months later looking for payment. Who does that? Now, that customer has to dig through months and months of credit card receipts to realize that the credit card transaction never happened. So who's fault is that? Surly not the credit card company. It's D&B's. Get your act together or you will lose (if you haven't already) new and long-term customers.

They are terrible, they guarantee a refund minus shipping charge if 7.50 within 10 business days, they are a total rip off I even bought another purse after the refund and shame on me for believing in this company.

I spoke with Dooney's customer service department to request a return label for an Alto Small Camilla handbag and Ostrich continental wallet, as my request was outside of the 30-day return window. I explained that I had purchased the $400 gift in September for my mother's November birthday but she was suddenly admitted to hospice and passed away. By Christmas I realized I still had this costly gift. Dooney was still selling the items online, so I kindly requested an exception to the return policy and wished to return them for a refund. I was told, no without any discussion. There was no consideration for my particular situation and grief.

I never actually received the purse. It actually went back to them on 12/27/22 due to a shipping issue. Still waiting for a refund or have them send the purse. Said elevated on 1/16/23. Nothing since then. Do not ever purchase anything Dooney & Bourke

I made a return and still have have not received any type of resolution. 4 weeks after they received the return and 7 phone calls, still nothing, not able to speak with a supervisor. At this point it is about the poor customer service they have. The argent by the name of Hank was very rude 1/22/21 at 810 am. He said if I was listening he would not have to repeat hisself to me! But at the end of the 7th call today, still no positive resolution. Customer service is very bad and does not do any type of follow up or email contacts to resolve any issue. The agent named Hank has really spoiled it for me with this company!

Beware: When expecting a delivery from Dooney & Burke, you must take off work until it arrives at your door because they do not wrap products in protective waterproof bubble wrap and will not assume responsibility when you open your box to find your purse stained from water damage!

I just purchased a pocketbook on Dooney for a great price with back to school sales. This is probably my 10th Dooney and Bourke bag and I still love them. The bag came with scratches all over the front and I find out that they're not going to send me another one for the sale price. I will just have to return this bag, what horrible customer service it's not my fault you sent me a scratched up pocketbook. This bag was obviously someone's return. I called customer service and no one would rectify it. You will lose another customer Dooney. If this doesn't get rectified.

I have had over a dozen D&B's in the last decade. Quality always excellent, design the best, shipping beautiful and fast, colors exactly as shown and so many options. Customer Service is bad. I've rarely needed them happy to say.
I think you have a few trolls here. Read these negative reviews, they are nonsense. "Their bags are too small, I buy them on Beks and they're bigger"? Really? I think you need to read these comments and delete the frauds. It's a shame you can damage a company's reputation with obviously crank bad reviews.

One of the worst companies when it comes to customer service. I have spent over five hours in total on the phone with them trying to get a simple UPS label emailed to me. I ordered a purse for my mother for Mother's Day. I have email confirmation showing the correct ship to address. Whoever processed my order took it upon themselves to change the shipping address and had it shipped to me. Completely incompetent. All I need is a new label to have the purse shipped to my mother which will never make it on time now! They want me to return the purse to them and they will then forward it on to my mother! Absurd! I am so disappointed. Zero customer service! I would not recommend this company and will not be purchasing from them again!

I sent back a gift (purse) I purchased from Dooney & Burke with a Mfg defect. A D&B employee signed for it, stole it and D&B's owner told me it was not their problem. 0-Customer svc. NO REPLACEMENT... Thieves!

They placed someone else's order and invoice in a box with my name and address which I returned to them and I still have not received the handbag I ordered. Calling their so called customer service is a waste of time since they feed you a load of bull and you never hear from them again. This is the last order I will place and will dispute the charge with my credit card company.

Purchased this bag for my mom, and she was beyond thrilled. She has wanted a Dooney bag forever. It was made very nicely, and felt very durable. The leather and hardware are very nice. It's a classic design, and we really love it! It also came with a nice dust bag & warranty.

Ordering online is easy, but the customer service is terrible. Not only the quality of the product matters, but also the quality of the service, which is where they need a lot of improvement. Please improve your way of serving the customer.

Good Site. Bought a bag and received it within a wk or so. Bag was good and paid as stated on website (sale that day). Will shop there again for more purses!