Dooney & Bourke

I owned my purse for 6 months before the strap broke. Sent it in for repair, then a month went by and nothing. Tried calling, chatting, etc, no one could give me an answer as to the status of my repair. Rude CS rep yelled, interrupted and hung up on me. Will never buy from them again!

I had a D&B pebble grain Lexington shopper that I carried for years. When it finally showed too much wear, I looked around at many bags, but settled on the new version of my old bag. What a disappointment. I could tell right away it wasn't the same quality, and now, after a year, the decline in quality shows. The lining is rough. The bag has lost its shape. The white leather has yellowed. The hardware doesn't have the heavy feel of my previous bag. It's pretty clear to me they're cutting corners to deliver an inferior product.

I don't have proof of purchase, but I bought directly from them about May 2022.

I sent back a gift (purse) I purchased from Dooney & Burke with a Mfg defect. A D&B employee signed for it, stole it and D&B's owner told me it was not their problem. 0-Customer svc. NO REPLACEMENT... Thieves!

Stay Away from this Business. I returned a purse at a price of 500 dollars. I am a Nurse I bought it with a gift from my employer for multiple years of service. They have the purse and they have had my money for over 30 days. The worst part is that every time I call and wait 45-60 min, they tell me it will be in my bank account within 7-10 days, 3-5 days or by a certain days all empty promises. Do not buy from this company unless you wish to donate your hard earned money to them.

I returned a purse 1/7/21. It is now 2/10/21 and they still have not credited my bank account. They have actually charged me an extra $7.00 instead of giving me the credit for $214.00. I called, was on hold one hour only to be cut off when they told me I had to talk to another department. I have been promised my credit twice and it hasn't happened. I have emailed, called and chatted online. I am getting NO WHERE! Do not order from them directly!

Unable to purchase from website Christmas present for daughter due to billing policies. Will not speak well of this retailer. They failed to resolve customer problems.

Dooney and Bourke is not the same company they were years ago. They are on a steep decline as far as I'm concerned. As a Dooney lover for well over 25 years with an inventory of over 35 new and vintage handbags, I have to say their quality and customer service are below sub-standard. Plus, they do not have trained people to process credit card payments. How is it that a company like D&B will ship a handbag to a customer without processing credit card payments properly? And then your audit team and collections department emails that customer 18 months later looking for payment. Who does that? Now, that customer has to dig through months and months of credit card receipts to realize that the credit card transaction never happened. So who's fault is that? Surly not the credit card company. It's D&B's. Get your act together or you will lose (if you haven't already) new and long-term customers.

I have had over a dozen D&B's in the last decade. Quality always excellent, design the best, shipping beautiful and fast, colors exactly as shown and so many options. Customer Service is bad. I've rarely needed them happy to say.
I think you have a few trolls here. Read these negative reviews, they are nonsense. "Their bags are too small, I buy them on Beks and they're bigger"? Really? I think you need to read these comments and delete the frauds. It's a shame you can damage a company's reputation with obviously crank bad reviews.

Purchased this bag for my mom, and she was beyond thrilled. She has wanted a Dooney bag forever. It was made very nicely, and felt very durable. The leather and hardware are very nice. It's a classic design, and we really love it! It also came with a nice dust bag & warranty.