Dooney & Bourke

I've carried DB for more than 10 years and I love this company. My daughter is 14 and she loves her DB backpack as well.

Despite negative reviews I Jumped out & purchased & everything was flawless from purchase, packaging, delivery & flawless product! I will buy again!

I made a purchase in March 2021 I assumed the charge was taken upon shipment nine months later I see a pending amount in my ng account on Dec 31 upon conversation the claimed an audit and sent a email I saw the email less then 24 hours notice this was shady no way they know what my finances were at the time they pulled this I will not order from them again my finances at tax time was way better in March they are not worried about scaring anyone's credit by over drafting an account I authorized a payment in March and was blindsided that they did this and the lady said though she agreed it was not proper and they lost customers because of this they would not refund this and send me an invoice being they messed up this company lost respect I will make my purchases from the sister sight I will not go directly to them ever again if I have issue with the I live Dooney site they will be history as well I may go back to using coach or Kate spade next time I am looking to purchase a quality bag Thier customer service in how they value Thier customer satisfaction is very unprofessional and I do not recommend them they place no value on Thier customers what so ever as I read I. Not the only one that purchased in March that they did this to in December I give them two for product only and ******* for poor company practice it wasn't my fault they didn't do Thier job in March and 9 months later to charge my account as done was not right I didn't authorize them to do so 9 months later

I like Dooney and Bourke products and on June 2,2021, I ordered this crossbody bag as it was on sale. It was delivered on June 9,2021. In the interim, on June 6,2021, I received an email from Dooney and Bourke showing that my purchase had gone on sale for much less than I had paid. I called customer service on June 11th to inquire about a price adjustment. The representative placed me on hold for a while. I had asked her if she needed the order number before she put me on hold and she said that she didn't need it at that time. When she came back to the call, she then asked for the order number. Then she said that someone would call me in 5 to 7 days to discuss my request. To add insult to injury, I saw the same bag on QVC on June 14th for an even lower price. I feel like I've been ripped off! As of July 1st, I had not heard back from Dooney so I called again. I got the same representative. I explained my situation again and she asked me to hold. Then she said that she didn't see any updates in the computer. I asked her what that meant and she said that they haven't gotten around to it yet. She said it could take up to 3 weeks. I said that it would be 3 weeks on the next day. She just repeated that there weren't any updates. I asked her what the next step should be and she said she would input another request. Afterwards, I read some reviews of Dooney online. I probably should have done that before my purchase but I've purchased Dooney bags for many years mostly through department stores. I haven't encountered such poor customer service from a company that is supposed to be reputable. I would have appreciated a call back even if the answer was "no" price adjustment. To be ignored is far worse that hearing "no." No more Dooney products for me. I'll spend my money where they at least see me.