Dooney & Bourke

How would you rate Dooney & Bourke?
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Washington
2 reviews
0 helpful votes
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Love D & B
January 1, 2024

I got my first ever, brand new handbag from Dooney & Bourke! In fact I bought two wallets, a coin purse, two satchels, a saddle bag and a zip zip. A couple were gifts and a couple were for me. I had bought previously loved D & B handbags! But, I sometimes came here and looked around! I dreamed of a brand new one.There are so many different styles to choose from. I kept one of the satchels, a wallet, a coin purse and a saddle bag for myself. I gave the rest to people I love. The stitching and leathers are something to behold. They're like Art. On the one wallet I chose had RFID protection which is a plus. They will last for many years. They have room to carry everything! The key hooks are so cool! The keys are always attached! I bought all black except for one black/brown which on the used bags were my favorite! Gotta love Dooney & Bourke for their pebbled and other leathers, their designs, their quality, different sizes, their fantastic bags. What's not to love...I have fallen in love! I will always have a Dooney & Bourke handbag! The leather smells incredible! Thank you Dooney & Bourke for making the most incredible, most durable, prettiest, most gorgeous bags ever!

Date of experience: December 30, 2023
Texas
1 review
1 helpful vote
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Horrible
March 14, 2023

The package was damaged, it was supposed to be gift, now I have nothing and they want me to pay a return without giving me a return label. They are the worst and I think there are better sites out there.

Date of experience: March 14, 2023
Pennsylvania
1 review
0 helpful votes
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New Purse
December 14, 2023

This is my 4th Dooney purchase and absolutely love it! Each one is unique and so beautiful. You won't be disappointed if you purchase from this company

Date of experience: December 14, 2023
Texas
3 reviews
0 helpful votes
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Ordering online is easy, but the customer service is terrible. Not only the quality of the product matters, but also the quality of the service, which is where they need a lot of improvement. Please improve your way of serving the customer.

Date of experience: January 31, 2022
Texas
1 review
0 helpful votes
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I own multiple Dooney handbags and have tried other competitor brands as well, nothing beats dooney quality.

Date of experience: January 4, 2024
Florida
1 review
5 helpful votes
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Fantastic quality.
April 8, 2022

Idk where y'all are buying your bags from, but I have a difficult time believing these reviews. DB is some of the highest quality leather at a halfway affordable price.

Date of experience: April 8, 2022
Texas
4 reviews
3 helpful votes
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Good Site
December 15, 2013

Good Site. Bought a bag and received it within a wk or so. Bag was good and paid as stated on website (sale that day). Will shop there again for more purses!

Date of experience: December 15, 2013
Pennsylvania
1 review
3 helpful votes
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No customer service at all my order from April was never processed and no one ever notified me I have just been waiting as it was a pre order.

Date of experience: August 2, 2020
Pennsylvania
2 reviews
12 helpful votes
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Refund policy
January 16, 2019

They are terrible, they guarantee a refund minus shipping charge if 7.50 within 10 business days, they are a total rip off I even bought another purse after the refund and shame on me for believing in this company.

Date of experience: January 16, 2019
New York
13 reviews
60 helpful votes
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DOONEY & BOURKE IS THE WORST COMPANY I HAVE EVER DEALT WITH. IF I COULD GIVE YOU NO STARS I WOULD. 1 STAR IS TOO MUCH FOR THE AGGRAVATION YOU PUT ME THROUGH. THE SAME DAY I ORDERED I TRIED TO CANCEL, YOU SAID IT WAS ALREADY SHIPPED, WAS A LIE. THEN I RECEIVED THE THE BAG YOU TELL ME THERE'S A $10.00 CHARGE TO RETURN WHICH WAS NEVER STATED ANYWHERE WHILE SHOPPING OR ORDERING, WHICH IS A SCAM THAT YOU KNOW YOU ARE RUNNING BECAUSE YOU WOULD HAVE STATED THAT EARLIER ON NOT UNTIL CUSTOMER NEEDS TO RETURN MERCHANDISE. THEN YOU MAKE IT HARD FOR CUSTOMERS TO RETURN BY NOT SENDING QR CODES TO THEM. BY WRITING THIS REVIEW I HOPE I CAN PREVENT OTHER SHOPPERS FROM BUYING FROM DOONEY & BOURKE.

Date of experience: December 8, 2023

Overview

Dooney & Bourke has a rating of 1.5 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dooney & Bourke most frequently mention customer service, credit card and return label. Dooney & Bourke ranks 237th among Handbags sites.

service
57
value
50
shipping
51
returns
44
quality
46
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