Dooney & Bourke

At 51 years old, I thought I'd treat myself to a "real" handbag for once in my life so through QVC I bought my very first one because I could make payments w/ no interest. Thought I was in heaven when I got it. Only used it for Spring/Summer so I wanted one more for Fall/winter. I received it. Didn't care for the hobo style after all but it's my fault that I chose it. What wasn't my fault was the trim was coming off both bags already! Really? Paying hundreds of my hard earned money for trim that falls off? My cheap Walmart bags didn't do that! After I read that I'd have to pay to send the purse back and have to pay for repairs, I just decided to stick with them. I will use them falling apart or not. Also, on my grey purse, the bottom corners are all scuffed up down to the actual leather. I don't drag my expensive purse on the ground so I'm not sure why it looks so rough after only using this purse for two seasons. Just disappointed in the quality of D&B and will never buy again. Actually, I'll never buy another expensive purse from anyone else. Not worth it.

Ordered a bag on 11/29. Received confirmation and tracking number a few days afterwards. Tried to track shipping and was informed that D&B received my payment but the shipping was canceled for whatever reason. Customer service stated that I would get a new tracking number in 24-48 hours because the one they originally gave me was incorrect and the bag had been shipped. I requested to speak to a supervisor and was told that I would have to wait 3-4 days to speak to a supervisor. SUPERVISOR NEVER CALLED. Requested for order to be cancelled and was told that the order has been shipped so I could not cancel it but they were still unable to give me an accurate tracking number. I waited 96 hours & called back only to be told that the tracking number they previously provided was correct & the package will be delivered by 12/10/22. I checked ups tracking & that was indeed true but only that it was being mailed back to sender. Asked for supervisor again and was told that I would have to wait another 3-4 days for a supervisor to reach out. Very unprofessional people. Unorganized. Rude. Does not care about getting correct information to the customer

I am so disappointed with Dooney a company I loved for years I placed an order waited 10 days to hear the product not in stock but yet shows in stock online I eventually had to cancel the order I never expected this from Dooney

Worst customer service experience ever. Don't make the same mistake as me. Check the BBB rating prior to purchasing. As of this date, they have an F rating.

I ordered a white tote from them on July 29,2023 and they sent me a beige or off white purse that they tore the tag off playing switcharoo. I immediately returned it still wrapped in packaging before 30 days and they are still trying to charge me $10 for shipping contradicting the return policy. This is how they are stealing from people with the $10 shipping scam when they know they are sending items that are incorrect. You can't understand what the reps are saying, and it is poor customer service as they are liars as well. I tried to email them about the return, and they blocked my email and kicked it back 3 times. Customer service of course denied it saying I sent it to the wrong place. Of course, this company must be going to the dogs, but they don't need to try to take customers with them. I am always in favor of joining a class action lawsuit about these deceptive practices. They need to refund me in full or I will check in on this lawsuit and stop ordering things from them. Dirtbags. Please do not order from this company!

My first order was confirmed 10/14/23. It was canceled without my knowledge and without any communication from the company. I contacted customer service to follow up 10/27 and their response was a sad excuse for an apology. Amanda, the customer service representative I emailed with multiple times was less than helpful and apathetic.
My second order was canceled in November for reasons still unknown to me. When I contacted them about the cancellation, Henry at customer service simply said I couldn't spend above my gift card amount and hung up. That made no sense to me. I stupidly tried to make a purchase again. The gift card option was taken away at check out so I was advised to make the sale over the phone. I contacted the literal department to make a purchase and the customer service agent said he couldn't help me.
Finally, I waited a couple days to try again, desperately trying to get this sour taste in my mouth overt he abhorrent customer service and to get rid of the gift card. When I went to checkout on 12/1, my gift card balance wasn't returned. On 12/6 I contacted them via email and have yet to get a response back. I called to complain the same day and they said they'd escalate this matter and get back to me within 2-4 days.
They haven't.

I own multiple Dooney handbags and have tried other competitor brands as well, nothing beats dooney quality.

I bought a bag on sale. I received the bag and decided I wanted another color. I filled out the EXCHANGE form inside the box and sent back the purse in exchange for another one of a different color. I never got the purse. I called customer service and was told that they did not give exchanges and that the bag had gotten credited to my credit card. I said well there was the exchange form right in the box. She said she had no idea why it was there. I said I wanted a purse of a different color but I wanted it at the sale price. She said she would get a code that I could use to buy a new bag at the sale price. I got the code. I called back to order the purse. I told the employee about the problem and that I had a code to get a new purse at the sale price. The employee hung up on me. So I called a third time and explained the problem to another customer service agent. This person said that they do not give exchanges and that my credit card was credited for the price I paid. Wasn't that what I explained? As for getting the sale price, forget it. We do not give exchanges. So, why is there an exchange form in the box along with the purse? Customer service made the mistake of putting it there but did not have any interest in helping a customer. If I want a good bag with good service, I will now buy from Radley London or Kenneth Cole.

I bought a Dooney and Bourke purse recently from this company online. I usually go to a department store to buy all my purses. The company was having an online sale so I thought I might as well buy a purse from them. When I received my purse it was ok except for the color that was way off from the color on the D&B website. The return has been a nightmare. I couldn't return the purse without sending out an email to the company and explaining why I was returning my purse. All I wanted was the same purse, only in a different color. The customer service representatives have been awful, one told me my purse has been delivered back to the warehouse and another stated they have no record for the return. It can take up to 10 days for a return to make it to their warehouse through UPS. I truly doubt it takes UPS 10 days to return an item. Ten the company states they need to inspect the purse upon arrival. I never took the wrapping off my purse so that I don't understand then it takes D&B another 3-5 days to put the money back into your account. They make the whole return process very difficult, I don't think they want to give up the return money. This is the 2nd time this month I've had issues with this company. And to top it off the overall quality of all their handbags has gone downhill significantly. So, if you want to buy a subpar purse and then have a company play games with any return you make this one is for you. Me, I'll buy my handbags from another company. I'm done with D&B.

Horrible experience. Lots of wasted time. They took my money and never gave me the product. Promise a refund but never submit it.

From what I can see it's all a scam I did a preorder over 3 months ago they told me I would have it in 2 to 4 weeks after 5 or 6 weeks I started calling they told me it was in the process of being shipped after a month of that I got a cancelation notice that they canceled it they said that they don't have an production why was I told that it was getting ready to be shipped and why do I preorder if you don't even have the product all of scam very rude corporate doesn't even seem to care.

No customer service at all my order from April was never processed and no one ever notified me I have just been waiting as it was a pre order.

Dooney and Bourke 10 years ago used to be a much better company when it comes to their service. I tried to order some products online. They were so eager to get rid of their items at the expense of consumers. For one thing their systems do not connect or communicate from customer service, shipping, complaints department which does not exist and if you use their chat and they tell you someone from management will follow up. Forget that!

1.) If you order an item and if that item is not available, they will replace it with a different color rather than having the courtesy to send you an email to give you an option. But would rather have them deduct the $ 7.00 shipping and send them back the item which they decided to send you. Does that make sense?

2.) If you want to tell them that the address needs to be change or just cancel the order within minutes, they will not entertain that since their systems does not have the capacity to send shipping about the new address and their shipping does have the ability if such address exists. I even told them that the item will either be lost or stolen since such address does not exist. They would rather send the item knowing the address was incorrect and charge the customer for a product they did not receive. Does that make sense?

3.) They also make up address and ship a product to an address I do not even know of. Does that make sense?

4.) Despite of numerous chats, calls and email they do not respond. They just want their products paid and out the door. They don't even know how the 3'rd party billing works. Since they do not know how to communicate, does that make sense?

5.) A call who claims they were from the office of the company's president. Does not have all the facts that you sent them a million times with a copy and paste information with order number, tracking and so on. They cannot figure it out. I am not even sure if the person is legally working for the office of the President since she was clueless and asked me to basically rewrite all I sent them in detail. I became a secretary who send them complaints. Was told I would hear back it has been weeks I followed up no response. Does that make sense?

I've carried DB for more than 10 years and I love this company. My daughter is 14 and she loves her DB backpack as well.

Despite negative reviews I Jumped out & purchased & everything was flawless from purchase, packaging, delivery & flawless product! I will buy again!

I made a purchase in March 2021 I assumed the charge was taken upon shipment nine months later I see a pending amount in my ng account on Dec 31 upon conversation the claimed an audit and sent a email I saw the email less then 24 hours notice this was shady no way they know what my finances were at the time they pulled this I will not order from them again my finances at tax time was way better in March they are not worried about scaring anyone's credit by over drafting an account I authorized a payment in March and was blindsided that they did this and the lady said though she agreed it was not proper and they lost customers because of this they would not refund this and send me an invoice being they messed up this company lost respect I will make my purchases from the sister sight I will not go directly to them ever again if I have issue with the I live Dooney site they will be history as well I may go back to using coach or Kate spade next time I am looking to purchase a quality bag Thier customer service in how they value Thier customer satisfaction is very unprofessional and I do not recommend them they place no value on Thier customers what so ever as I read I. Not the only one that purchased in March that they did this to in December I give them two for product only and ******* for poor company practice it wasn't my fault they didn't do Thier job in March and 9 months later to charge my account as done was not right I didn't authorize them to do so 9 months later

I like Dooney and Bourke products and on June 2,2021, I ordered this crossbody bag as it was on sale. It was delivered on June 9,2021. In the interim, on June 6,2021, I received an email from Dooney and Bourke showing that my purchase had gone on sale for much less than I had paid. I called customer service on June 11th to inquire about a price adjustment. The representative placed me on hold for a while. I had asked her if she needed the order number before she put me on hold and she said that she didn't need it at that time. When she came back to the call, she then asked for the order number. Then she said that someone would call me in 5 to 7 days to discuss my request. To add insult to injury, I saw the same bag on QVC on June 14th for an even lower price. I feel like I've been ripped off! As of July 1st, I had not heard back from Dooney so I called again. I got the same representative. I explained my situation again and she asked me to hold. Then she said that she didn't see any updates in the computer. I asked her what that meant and she said that they haven't gotten around to it yet. She said it could take up to 3 weeks. I said that it would be 3 weeks on the next day. She just repeated that there weren't any updates. I asked her what the next step should be and she said she would input another request. Afterwards, I read some reviews of Dooney online. I probably should have done that before my purchase but I've purchased Dooney bags for many years mostly through department stores. I haven't encountered such poor customer service from a company that is supposed to be reputable. I would have appreciated a call back even if the answer was "no" price adjustment. To be ignored is far worse that hearing "no." No more Dooney products for me. I'll spend my money where they at least see me.