• Dorm Co

Dorm Co

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Overview

Dorm Co has a rating of 3.9 stars from 395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dorm Co most frequently mention good quality, fast delivery, and college student. Dorm Co ranks 9th among Furniture sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
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81
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How would you rate Dorm Co?
Top Positive Review

“Cute dorm trunk”

Patricia J.
7/2/24

I bought a bubblegum pink dorm trunk for my granddaughter to take with her when she goes to college in the fall. She loves it! Big enough to hold lots of clothes and other items but not too big for a dorm room. Very well built—can use it as a seat!

Top Critical Review

“Damaged and missing parts delivered”

Melanie L.
8/20/20

First time to purchase from dormco. Ordered dolly for transport of dorm items. Delivered badly damaged and without the "legs" to hold transported items-only sent with the handle. I have pictures. Contacted listed customer service number but they will only talk to you if you want to purchase more items-will only email you if you have product issues. Received email that stated it will probably come in second shipment-why would they send a very small dolly in 2 shipments? It won't arrive in that shipment (already on its way supposedly) and I will probably never see a refund. Stay away! They don't care about their customers I promise you!

Reviews (395)

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Reviews that mention popular keywords

customer service (59) dorm room (48) return policy (11)
Thumbnail of user alanaf16
California
1 review
0 helpful votes
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October 1st, 2019

The comforter was perfect! The shipping was true to list. They did try and stuff it in a box that was a little too small, but nothing that packing tape cant handle, apparently! Would totally buy from again.

Thumbnail of user denac6
Texas
1 review
0 helpful votes
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March 9th, 2018

This is one of the best trunks Ive ever been able to find. Im using it as a cool statement piece to store some of my sons toys in his room. He loves it and he will be able to use it for anything as he gets older. Thank you DormCo!

Thumbnail of user leslied246
Texas
1 review
8 helpful votes
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July 29th, 2020

I was a little intimidated by all the things my new freshman would need to begin his college journey and DormCo really made it easy by having pre made bundles with all the necessities included. I looked at different YouTube videos of what he would need and it was all there for me. After comparing prices to see how much it would cost to order things individually... the price was very competitive and made our shopping easy. Very well organized

Thumbnail of user patriciaq14
Patricia Q.
Texas
1 review
1 helpful vote
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May 11th, 2018

The items arrived, but the boxes were destroyed because of poor packaging. Why cram everything into such a small vacuum packed package when you couldve put it in a box and not caused so much damage??

Thumbnail of user chrism2397
Illinois
3 reviews
0 helpful votes
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April 25th, 2021

Their ordering process is quick & easy. But the quality of the product for the $$ you spend is not worth it. This is my 2nd order & still don't feel this company is up to par in quality. 1st order was returned but thought I should give them a second chance... they won't get a third. I bought a clearance quilt for $21. Normally $73. No way it's worth $73! I'm only keeping because I hastly threw packaging away. Has yet to be washed & seams falling apart (pictured) And it's worthless for warmth - thickness pictured. How is this DORM bedding? It would be impossible to keep a college kid warm. It you're looking for something to look "pretty" or cool - ok but it you think this is going to be daily, durable bedding... umm, not happening.

Tip for consumers:
RUN away! Not worth the money you're spending!

Products used:
quilt - if you can call it that.

Service
Value
Shipping
Quality
Thumbnail of user lisaa497
Texas
1 review
11 helpful votes
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August 26th, 2019

The iron truck arrived 2 days earlier than projected plus! Awesome trunk! The only negative I can say is that the little metal part that sticks out for the lock to go thru got bent by the airlines and we had to get pliers to unbend it before we could open it. One of the wheels almost fell off bc a bolt and washer fell off during fly- hindsight we should hv checked it... but all was remedy w- a trip to Hm Depot and some lock tite in the bolt this time :) very pleased with the trunk for my kids dorm needs. Great for a 1900 mile away school move!

Thumbnail of user jeric9
New York
1 review
9 helpful votes
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September 3rd, 2019

We recently purchased the 100% complete bedding essentials dorm room package. I like the fact that you can build your own package, or choose from one of their packs. We were"t sure if it would arrive on time, so We added in the two-day express service. The package was due Monday! According to the website... But to our surprise, it was received on Friday. Woo Hoo! Awesome. This site has all your dorm room essentials and then some. All the items are over top beautiful. Our daughter couldn't stop smiling. I can't thank you enough... 5 stars from us all the way, I Must give a great thanks to Taylor a Dorm Co. CSR/Representative, Very Knowledgeable and Helpful!
Thank You

Thumbnail of user ss516
Texas
1 review
15 helpful votes
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July 21st, 2019

We bought the DormCo 44 bundle for my daughters college freshman dorm room. The price for the bundle could not be beat anywhere (if trying to purchase items individually)! We were pleasantly surprised to find that the quality of the products and materials were soooo nice! A definite great buy for on-line shopping and not having to go to multiple stores! I highly recommend DormCo. It was a little tricky selecting the items in the bundle. We simply opened a separate browser to look at the different comforters, towels, sheets, etc options. This method helped us make the selections in our bundle order. So much time saved in getting daughter ready for college.

Thumbnail of user janetw154
Washington
1 review
0 helpful votes
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May 14th, 2018

I payed the 8 dollar shipping fee so that i would get my order in time for my Grandsons Birthday party. It should have been here by May 11 but did not arrive until today May 14th. I was very disappointment.

Thumbnail of user lisaw1060
Massachusetts
1 review
0 helpful votes
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September 9th, 2020

Before or once your order is placed they are happy to give you a live representative, once order is placed the only way of getting in touch with anyone it's via email. No managers to speak to no honor to speak to. Nobody's held accountable for their service. Awful online service. Shop door on the side much better

Thumbnail of user dk275
South Carolina
1 review
0 helpful votes
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December 22nd, 2019

The refrigerator stand is going to be a Christmas gift. I went ahead and put it together to, 1. Make sure all parts were there and nothing bent or warped, 2. And, so the recipient wouldn't have to. Extremely pleased with quality and ease of assembly. Recipient will love it! Delivery was fast. Ordering online was a snap. Great communication from Dormco. Thank you!

Thumbnail of user katier271
Wisconsin
1 review
0 helpful votes
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April 4th, 2021

This company is absolutely terrible! After receiving a comforter that smelled terrible of chemicals, I washed it according to the tags instructions to a tee! The comforter had large hard spots throughout! When going back and forth with their awful customer service, it was determined I would not be refunded. They are accusing me of washing it wrong. Stating that there is no way it would have hard spots after washing. The offered to replace it. No way! Why would I want another awful product that I can not wash (following tags instructions)?! Do not shop with this company!

Tip for consumers:
Do not shop here!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sydneym53
South Carolina
1 review
0 helpful votes
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July 3rd, 2019

The comforter is amazing! It's soft too. Can't wait to use it! I thought that I wouldn't be able to find stuff to decorate my dorm room, but DormCo provides plenty of affordable items with a low shipping cost. I also enjoy my free gift! I will order from here the next time.

Thumbnail of user treyb73
Oklahoma
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I ordered a diploma frame in August, I paid $158 for it. It was never delivered and I was told I'll never get it or a refund.

See below:

If you are reaching out about a frame, return or refund for orders placed prior to September 16,2022, we are unable to assist or process your request. We apologize for the inconvenience. For further assistance, please reach out to *******@high-ridge.com or by phone at *******655.

Tip for consumers:
Don't buy anything from this company.

Products used:
Diploma Frame

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccam609
Wisconsin
1 review
0 helpful votes
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November 25th, 2019

We received both hutches thinking it was only one, emailed to ask and was promptly helped. Turned out both boxes were there taped together. Hutches were exactly as described, quick assembly and high quality affordable pieces! Delivery was quick. Customer service was great and fast! I'll definitely chop dormco again!

Thumbnail of user colleens122
New York
1 review
0 helpful votes
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August 6th, 2019

Everything seems perfect, I have not had a chance to use it yet but everything came in and was exactly what I wanted.
The one thing I will say is I packed my XL blanket bag with all my stuff But when I went to pick it up by the handles I heard a stitch tear. Hopefully everything else holds up a little better than that.

Overall a great value!

Thumbnail of user nataliec121
Georgia
1 review
0 helpful votes
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July 29th, 2019

Sent comforter back on Thursday 7/25 and expect it to reach dormco by Wednesday 7/30. They told me my new comforter would be sent to me as soon as they received my exchange. Waiting to see how that turns out before I can give an accurate review.

Thumbnail of user robinr582
California
1 review
0 helpful votes
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May 30th, 2021

I was a little worried when my 200$ couch arrived completely smashed as if it had been run over. I got in contact with customer service and without hesitation they sent a new one out and even let me keep the smashed one. Overall its extremely comfortable and I couldn't be happier with my experience with this company. 10/10 would recommend to all my friends and family.

Products used:
Couch, Black out curtains, Chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user christineo198
Missouri
1 review
9 helpful votes
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August 14th, 2020

We needed something to block the sunlight coming in through the courthouse windows in order for our temperature scanner to work correctly. These were just what we needed in order to use a shower curtain rod to keep from defacing the old woodwork of the 200 year old building. The loops work well with 2 options of hanging them, through the grommets or the tabs open up for the bigger shower curtain tension rod too.
Satisfied with the email customer service as well!

Thumbnail of user thomasb1920
New York
1 review
0 helpful votes
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September 30th, 2020

I ordered 3 items for my son for college; a trunk, shower shoes and an under-fridge storage unit.

The trunk was received damaged thanks to UPS. Dormco gave me a partial refund for that. It is sturdy and well-made. We added on the wheels and shelf and it was worth it.
(Underbed Steel Trunk - USA Made)

The shower shoes are supposed to be small (8.5 to 9.5) but they fit me and I'm size 11, so if you buy them order 2 sizes smaller. I have to return them since there are no smaller sizes offered.
(Narsty® - Antimicrobial Men's Shower Sandals with Anti-Slip Grip - Small (8.5 - 9.5))

The under-fridge unit is actually pretty sturdy and nice.
(The Fridge Stand Supreme - Drawer Organization - Black Pipe Frame with Black Drawers)

In all, the items are good quality and their offer of a partial refund for the damaged item was quick (still not processed) but their return policy (customer pays) is not customer friendly.

Tip for consumers:
Think about what you are buying because if you need to return it, you have to pay for shipping.

Products used:
Kept the trunk after promise of partial refund for damage.
Kept the under fridge storage unit.
Returning the shower shoes (and I have to pay for shipping)

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaras752
Mississippi
1 review
0 helpful votes
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August 20th, 2019

The directions were poor and led to a very frustrating assembly. Lots of peeling and damaged parts right out of the box. Needed the piece for the room or it would have been sent back. It did serve its purpose as a place to store phones next to bed.

Thumbnail of user mariam1471
Florida
1 review
9 helpful votes
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August 17th, 2020

The "Mini Shelf Supreme" is a fantastic product. I'm using it to house a mini fridge with microwave. There are 2 wire shelves that sit on top of fridge. You can adjust the height of the shelves according to your measurements/needs. It is easy to assemble and a sturdy product. Helps to save space, keep organized, and provide storage. Highly recommended.

Thumbnail of user nusheaw
Texas
1 review
0 helpful votes
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September 30th, 2020

My order got worse every time I pulled something out of the package. My towel had a stain on it and the wash cloths are falling apart more and more with every wash. I don't think that any of it was worth the money I spent but it's a fast way to get a lot of stuff for college in bulk.

Thumbnail of user kenc386
Texas
1 review
14 helpful votes
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April 4th, 2020

Although the boxes took a while to arrive, I'm glad I chose to ship from dorm to home through dorm co. I was able to fill them to capacity and go over the weight on the labels provided. Dorm co covered all the overage charges. Considering I had a penny board to send to Texas from my dorm in California, I'm certain the box with that item was way over the 16 lbs I paid for. I got the mega box kit, and it was enough boxes for my clothes, shoes, skateboard, dishes, towels, robe, toiletries, comforter, mattress topper, books, pencils, and even my desk lamp.

Thumbnail of user hollym154
Alabama
1 review
0 helpful votes
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September 3rd, 2019

I ordered two items, the Mini Shelf Supreme and the matching night stand. One of the Mini Shelf Supreme's shelves was bent when I opened the box. It was the day before we moved my son in the dorm, so there was not time to send it back. I was very disappointed considering the price I paid for it. The night stand was fine but did not fit in his room. I ended up bringing it back home. Both pieces seemed very sturdy and heavy, so I'm sure the damage was from the manufacturer and not done in shipping. I called and they did offer to possibly replace the shelf if I could send in pictures. However, I'm still waiting on my son to send the pictures to me. Who knows when that will be?

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DormCo has the cheapest and largest selection of college dorm essentials and stuff you need for campus life.

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Jeff G.

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