• Dorm Co

Dorm Co

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Overview

Dorm Co has a rating of 3.9 stars from 395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dorm Co most frequently mention good quality, fast delivery, and college student. Dorm Co ranks 9th among Furniture sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
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Negative
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81
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Top Positive Review

“Cute dorm trunk”

Patricia J.
7/2/24

I bought a bubblegum pink dorm trunk for my granddaughter to take with her when she goes to college in the fall. She loves it! Big enough to hold lots of clothes and other items but not too big for a dorm room. Very well built—can use it as a seat!

Top Critical Review

“Damaged and missing parts delivered”

Melanie L.
8/20/20

First time to purchase from dormco. Ordered dolly for transport of dorm items. Delivered badly damaged and without the "legs" to hold transported items-only sent with the handle. I have pictures. Contacted listed customer service number but they will only talk to you if you want to purchase more items-will only email you if you have product issues. Received email that stated it will probably come in second shipment-why would they send a very small dolly in 2 shipments? It won't arrive in that shipment (already on its way supposedly) and I will probably never see a refund. Stay away! They don't care about their customers I promise you!

Reviews (395)

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Reviews that mention popular keywords

customer service (59) dorm room (48) return policy (11)
Thumbnail of user mikeb457
Georgia
1 review
1 helpful vote
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January 20th, 2018

Delivered multiple days later than promised (and two days after company sent me e-mail asking me to confirm that I had received the item). Took 10 days to be delivered, after I paid for "3-5 business days" shipping. Should be free shipping for such slow service! USPS stopped tracking the item 5 days before it was delivered!

Thumbnail of user ceciliad16
New York
1 review
1 helpful vote
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August 8th, 2018

I ordered the complete package and added additional items. I spent over $700 dollars. The box arrived and it was missing quite a few items. Called customer service and was told that the warehouse said they were all packed. They refuse to send the items and that there was nothing I can do. College Ave is a rip off

Thumbnail of user natalieg230
Pennsylvania
1 review
0 helpful votes
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November 25th, 2019

I have ordered 5 comforters so far this year. The microfiber reversible comforters are great for dorm rooms and home bedrooms alike. They are soft, warm and easy to care for. Delivery was prompt. I would definitely order again from this company.

Thumbnail of user laurad1424
Massachusetts
1 review
0 helpful votes
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August 12th, 2021

I was in a rush to get supplies for my son's dorm room for college. I found Dormco and boy, I couldn't be happier. I placed the order at night and received our package in 4 days. Not only was it delivered ahead of time but the order was complete and the products were made well. Definitely a great company to purchase your student's dorm needs!

Tip for consumers:
Give yourself time to browse, there are so many options!

Products used:
Dorm supplies value pack

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Thumbnail of user michellem1270
North Carolina
2 reviews
3 helpful votes
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February 4th, 2020

Dorm Co has the worst customer service ever! Their products are shipped with little to no protection and comes damaged. I received $260 worth of damaged products after shipping the products back for a full refund for the damaged products they refunded HALF of my money. For their own negligence I am paying the price! I paid for these products to come in new condition not broken and dirty. I deserve a full refund. After reading many reviews I've learned they've done many this way. BUYERS BEWARE OF DORM CO! They pocket your money and could careless about their customers or the products you have ordered once paid for.

Thumbnail of user michelleg221
Hawaii
1 review
0 helpful votes
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March 7th, 2018

First off the shipping wasnt estimated for the right amount so when I had paid extra for faster shipping it wasnt enough for even the slowest shipping method. I just received it last night and opened it this morning to find that its not even colored and the picture shows a slightly off white. It looks just like the outside box that they sent it too me in and I paid $150 for nothing its very disappointing

Thumbnail of user anonymousb146
Texas
1 review
2 helpful votes
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October 4th, 2018

The description for mattress encasements ordered was incorrectly listed an "encasement," as what was sent was simply a cover. Terrible customer service! They would not offer any help other than their standard return policy, which is also quite terrible. Customer paid shipping no matter what, apparently.

Do not order from this company!

Thumbnail of user francinewhite30
New Jersey
1 review
0 helpful votes
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August 17th, 2023

The shipment got here fast. However. Paying for the order was difficult. I kept ordering and it run it would show it went to my bank then it returned it. Not sure what was happening Employee very helpful with the mishap however and stayed with us until it went through.Thank you!

Thumbnail of user quadrinah
Georgia
1 review
0 helpful votes
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January 11th, 2018

I received my order really quick. I ordered a cushion top trunk for my daughter who will be heading to college in the fall and I could not be more pleased! I will definitely order from this company again.

Thumbnail of user odalisg
New York
1 review
1 helpful vote
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August 31st, 2016

There were about 20 pieces in the set i bought for about $180. However, I am slowly regretting this decision to buy from this site. In order to feel satisfied with the towels, comforters, and blankets, you would have to wash all of these things because the fabric rubs off. The fabric from the towels stick to your skin and doesn't come off easily and the fabric from the blanket rubs off on the comforter. Everything is very simple but just a bit annoying.

Thumbnail of user alyssag27
New Jersey
1 review
0 helpful votes
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May 13th, 2018

All the products I received were very nice. However, the ordering process was very complicated and time consuming. It was very difficult and annoying to have to look through all the pictures and then choose an item. The trunk I received while also very nice was slightly damaged around the latches. One of the smaller latches was completely broken and the other small latch dont not even close. Only the middle large latch works properly. But other than that everything in the order was good and I was happy with

Thumbnail of user morganf49
Vermont
1 review
0 helpful votes
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August 27th, 2019

I was so excited to get my shelving for my dorm desk. It came partly broken, one of the corners of one of the pieces was off. This made it kind of difficult to put together. Besides that, it seems to be holding up well, and it looks very nice. The part that was broken can't be seen from the position of where it is.

Thumbnail of user steveh283
California
1 review
0 helpful votes
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March 31st, 2018

The shelves seem to hold everything up as they're supposed to. I couldn't be more pleased! Very efficient, works well. Great idea adding the adjustable feet to level the unit on not-so-straight floor.

Thumbnail of user maries434
Illinois
1 review
0 helpful votes
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August 20th, 2020

Ordered a bed skirt for a lofted up dorm bed, the length and color is perfect, one of the covering sections looks a little strange, but overall happy with my purchase and the cheapest one i could find!

Thumbnail of user tammyb353
California
1 review
0 helpful votes
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January 13th, 2020

I ordered stuff for my college kid on 12/23/19. I paid for Rush Delivery to recieve it in 2-5 Business days. It wasn't delivered until 1/7/19. I figured there would be a couple extra days added, because of Holidays, but it was still much later than promised? 15 days total, 7 business days total. Do yourself a favor and order Amazon Prime. It may be a couple extra bucks, but totally worth it! Now I have to pay extra shipping to send all these Dorm Co. Products to my kid in College, because they were'nt here before he left to go back!

Thumbnail of user jessiem88
Maryland
1 review
0 helpful votes
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April 27th, 2018

Ordered the bed risers- the metal was warped on the inside of the risers, and they won't even support a 100 pound person, not sure how they'd support anyone bigger. Then said that the 100 pound, disabled person would need to haul them back to the post office and cover shipping (more than a third of the cost). They don't stand behind their products, and are kind of a rip off.

Tip for consumers:
Make sure you really (really) want and won't be upset if you don't receive what you're paying for.

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Thumbnail of user debf15
North Carolina
1 review
1 helpful vote
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June 21st, 2017

We purchased a rug. It was thinner than a towel. Returned it 4 days later and was told there was debris on it (it was out of the package for 10 minutes on laying on top of our living room rug) and would not give us our money back. It's not a company I would buy from again. Young unprofessional customer service

Service
Value
Returns
Quality
Thumbnail of user kelliew30
Texas
1 review
0 helpful votes
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August 26th, 2019

Decided to order this for my daughter's desk at school at the last minute. Decided to have it delivered at the school since running out of time. It arrived intact and was pretty easy to assemble. Makes such a difference.

Thumbnail of user lindad254
Mississippi
1 review
0 helpful votes
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April 2nd, 2018

We havent had a chance to use the 3 trunks we purchased for camp but they look great. The inside is spacious for plenty of camp clothes and supplies. They are heavy but the wheels and handle make them portable.

Thumbnail of user robinb132
Texas
2 reviews
0 helpful votes
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April 29th, 2017

The picture I saw that got my attention and lead me to place an order showed the room divider all set up. I thought the divider would come to me complete and ready to assemble and use. Actually what I received was only the fabric not the poles that create the stand. I was very disappointed.

Thumbnail of user daniellen17
Ohio
1 review
0 helpful votes
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June 9th, 2021

Dormco made getting all of our daugther's neccessities for her dorm room, so easy. I love how they have a package that you can select that has everything and then you can customize it. However, when you get ready to do this, you should go through the single feature items and look at colors and options before setting up your package as it is very time consuming to select your package and then try to figure out what colors and types of fabrics & choices of accessories you want and what they look like.

Thumbnail of user brendaf58
Ohio
1 review
2 helpful votes
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May 9th, 2017

Ordered desk top shelf, no damage to box, but shelf corner of one piece broken off. The broken piece was not in the box, so it appears they packaged it knowing it was damaged. Poor return policy. Do not use this company.

Thumbnail of user mattc266
Georgia
1 review
0 helpful votes
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July 18th, 2019

Very nice! We got all the items we ordered in only a few short days. All the items were in great condition with no damage at all. We were scared that they were gonna be soaked since they were put out in the rain by they were just fine! Other than that, no problems here!

Thumbnail of user brigittaw
Mississippi
1 review
0 helpful votes
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July 27th, 2020

We ordered a headboard for my daughters dorm room and it was even lovelier than we expected. It was durable, made of good material and had a good weight to it. We were pleasantly satisfied and will definitely order from dormco again.

Thumbnail of user julietw16
California
1 review
13 helpful votes
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July 24th, 2020

The price for these shipping boxes is absolutely wonderful, I was looking at the costs of shipping my items in the boxes they were currently in and it was upwards of 600$. Dormco will allow me to do that for less than half the cost. I will say the quality of the boxes when arriving gave me slight concern, they were packaged in a box (of course), but the box they came in was a bit mangled and some of the shipping boxes were bent unnaturally in order to fit in the box. Regardless, I was able to make good use of them. I haven't shipped them quite yet, but so far the service has been really good!

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DormCo has the cheapest and largest selection of college dorm essentials and stuff you need for campus life.

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Jeff G.

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